musiciansfriend.com Reviews
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4.0 / 5
Average user rating
938
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for musiciansfriend.com.
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musiciansfriend.com Reviews
Read real experiences from customers of musiciansfriend.com.
Brands may not incentivize or pay to hide reviews.
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Ralph Howell
April 2, 2026
Gear Advisor Karl Simons was…
Gear Advisor Karl Simons was outstanding! Very knowledgeable, good listener and patient.This guy deserves a raise!
Brad Wood
March 26, 2026
Sales representatives are top-notch
Sales representatives are top-notch. Diligent, accommodating and service-oriented.
Richard
March 26, 2026
Go somewhere else
I ordered an Epiphone Les Paul Standard '60s Quilt Top Limited-Edition - Translucent Blue guitar. I am in Costa Rica, so I told them to package it accordingly as it was going through a 3rd party. It arrived at the 3rd party on 2/12/2026. I received it 2½ weeks later which in normal. The packaging was terrible. The guitar was in it's box and it was placed inside another box with one piece of paper for packing. It arrived with a broken E string, and the B string was moved over one notch, and a little nick on the top of the headstock. The color was nowhere near what it was advertised as. It is an aquamarine instead of blue. I told them repeatedly to email me and not to use the telephone number provided as it is my son's that I use. They continued to try to call my son. I put the guitar in it's case (that I bought) and it has remained there until today. I decided I should at least try it out and try and get used to the color as I cannot afford to buy another guitar. I took it out of the case and noticed the head stock is starting to crack. Probably due to the non existent packaging. The 45 day window is passed, and I could not return it anyway because of the shipping charges I would incur. To say I am dissatisfied and extremely angry is an understatement. I will never do business with this company again, and I urge anyone else to do the same. They do not listen to instructions. They are not user friendly. They are, IMHO, a company who cares only about the sale and nothing more.
Richard
March 15, 2026
This score was earned.
The world doesn't need to know why I feel discourage to make Musicians Friend my first choice for buying guitars. I will still purchase from here, they just won't be my first place to check.
Melissa
March 12, 2026
I'm pretty suprised at how bad…
I'm pretty suprised at how bad Musicians Friend and it's co-company guitar center have fallen from grace. This used to be where you went to get the gear you needed and trust the source. Putting a studio together in the late 90s early 2000 wouldn't have been possible without these companies and their knowledgeable staff.This my friends is not the same trusted expertise we once knew.I ordered a gretsch guitar from Guitar Center end of February. It arrived quickly but to my supeise it was definitely not a new in box Gretsch. In fact it was in a make shift box that at least the top half was clearly labeled Yamaha. To my suprise this guitar had a very visible Crack in the neck. You couldn't miss this sad sight. I paid the new price not the floor model price. I call them up and the best they can help is for me to go to the closet store to return it. Just makes the whole process easier on them, you know. Wouldn't want anyone to check into why a cracked necked used floor model guitar shipped in a weird hodgepodge box was sent to a customer who just paid $700ish for a new guitar.I return it at the store in webster. Shoot out to the staff at the Webster store in Texas. Solid staff. Had my return processed and on my way. Now I'm on the hunt for my guitar again and Musicians Friend says they have one, new, in stock, ready to ship today!Man, I wish i would have read some reviews instead of trusting this once trusted company. I talk to a sales person who totally lied in my face. I told him I wanted to verify if they had a new Gretsch, in stock ready to ship. Explained what just went down with their other company and he assures me that yes they do have it, yes in stock, new, ready to ship he'll even help me get it ordered. Emailed me the secure payment process, took my 800 bucks with a flat out dumb lie after another. Like why?I'm thinking all is well and decided to check on the shipping since it's been 3 days since. What? No shipping info? Guitar is back ordered? Live chat please. Live chat lies like a dog too. Oh we do have one; it is new; it's coming from our store in Ohio; let me call then now they are just so busy hold on. Ok they have it ready to ship out in the morning 1st thing you'll have it by Friday. Yeah right!Thursday I check still expecting my guitar and nope no shipping info at all. Like what? I forgot to mention that last guy gave me a free shipping upgrade guaranteed for Friday. LolOk back to live chat, this guy is straight up rude. Looks it up and proceeds to pull the same excat lines from yesterday's live chat dude. Verbatim. I said this is what I was told yesterday. You're just telling me the same lines. Its in Ohio they will ship first thing in the morning just got off the phone with them. Then tells me I can call Ohio myself. No thank you, I've had enough lies for the day.Come Saturday no guitar no shipping or tracking back to live chat. This time I get some honesty. This time I'm chatting with a lady who informed me that I was getting a floor model from Ohio. Im like excuse me? That can't be. I definitely checked and double checked and paid for a new in box ready to ship guitar. She said she was sorry and not alot she could do but help cancel it. And thats what I did.Luckily, after all that ridiculous circus, I found one on reverb from a local seller that arrived Sunday. If you made it this far, the morel of the story is don't even think about doing business with this fallen flat company.
Hendrix
March 12, 2026
Spam emails twic a day
Spam emails twic a day, Very annoying !
Ian Bevan
March 9, 2026
I was told I was receiving a brand new…
I was told I was receiving a brand new bass from the factory. I'm not sure how pick marks are all over the pick guard on both sides of the strings. There is also belt damage. I don't play with a pick. The bass was made to look like it was new but I paid for a new bass and got a used one. I was planning on buying other instruments through you guys but I think i'm going to go with sweetwater next time.
Sjp Beats
March 6, 2026
The rep was great he turned my bad…
The rep was great he turned my bad experience with the previous order into great experience with this order! Im so glad he was able to help me out. Thats great customer service and I really appreciate it.
Gregory Turner
March 4, 2026
Update of Used Carvin PB300 combo amp
Update of my Feb 23rd review. As of then Musicians Friend has addressed and compensated me for damage due to shipping. I am very appreciative for they're quick response and will continue to give them my business. Thanks to all.
don goddard
February 27, 2026
Fast shipping and great strings
Fast shipping and great strings
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