my1styears.com Reviews
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4.3 / 5
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16456
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my1styears.com Reviews
Read real experiences from customers of my1styears.com.
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Niroop Nagaraju
April 13, 2026
Customer Service is Poor
I’m really disappointed with the service from myfirstyears. I placed an order almost a week ago, and the order status has not moved beyond “Picking”. According to the delivery timeline, the item is meant to be delivered tomorrow, which now seems highly unlikely.What’s more frustrating is the lack of customer support. I’ve tried contacting their customer care multiple times via both phone and live chat, but I’ve received no response at all.For a brand that positions itself as premium, this level of communication and order handling is unacceptable. I expected far better transparency and customer support.
Kubra
April 13, 2026
Poor customer service
I received 2 boxes of the robe/towel/comforter set as a gift from this company - one was white and it was beautiful, the other one was pink and also lovely but the shade of the towel was different to the robe. Still usable and lovely HOWEVER I used the website to make an order for a friend’s daughter who is turning 2. She was expecting her parcel but they have had delays. Contacted customer service and spoke to Ewelina - didn’t really help with a solution just offered £5 store credit to be used in 6 months. I would have preferred quicker delivery- lied to me saying they can’t expedite delivery because their process is automated and it would be dispatched within 72 hours from my contact (which was 5 days after order), then up to another 5 days for delivery… whilst another review below says they expedited delivery for them. No idea why customer service is so poor when they are dealing with people who are spending their money to buy something sweet. I would have bought again as I liked the product but with how poor the service is, steer clear and spend your money with Johnny’s sister instead they also do customised products and I bought with them last year
Rebecca Liu
April 13, 2026
I am very disappointed by this website
I am very disappointed by this website. I’ve order two backpacks for a kid’s birthday. It says delivered 5 working days. However the order never came and I haven’t received the birthday gift on the day and makes me very embarrassed. 6 days has passed now and the customer service is like a fake hotline that no ones picks up the phone. Stay away from this website!!!
MS C C
April 10, 2026
Great customer service
I’ve purchased from My 1st Years many times before …loving the quality, personalisation, choice of products and service for the special little ones in our life. This time the gifts were for a very precious little girl. Unfortunately the courier mislaid our parcel and over the Easter period we unfortunately struggled to get any answers from the courier company regarding what was happening. After the BH we were able to have My 1st Years assistance from Tuesday in the form of Ewelina. We were kept informed while they investigated and arranged for replacements to be delivered safely today. Thank you
Dee
April 9, 2026
Krisha was extremely helpful when an…
Krisha was extremely helpful when an item I had ordered was out of stock. She helped me to find an alternative item which was just as nice as the original. Excellent customer service.
Mrs Angold
April 9, 2026
KRISHA was great
KRISHA was great, i placed an order with the incorrect size and she was very helpful and changed the order quickly!
Chloe
April 9, 2026
I ordered a personalized bunny for my…
I ordered a personalized bunny for my little girls birthday. When it arrived it was beautifully wrapped and absolutely gorgeous. Unfortunately on closer inspection there was a hole in the bunny and the stuffing had started to come out. I emailed the company and within 10minutes Krisha had organised a replacement for me. Krisha offered excellent customer service and dealt with the problem extremely fast. We are awaiting for the new bunny to come and hopefully no holes this time. Thank you Krisha
Anem Younis
April 9, 2026
VERY disappointed
VERY disappointed. I had high hopes for this company. Item was meant to arrive on the 5th of April we are now on the 9th and all I keep getting is an apology. No chase up no nothing. My son starts nursery in 2 days and now I have to rush and find a replacement. WILL NEVER USE AGAIN!
Kim
April 6, 2026
Need to produce orders more quickly
Ordered something to be sent to a friend who had just had a baby. I wanted it to get there as quickly as possible, but nearly a week after placing the order, it wasn’t even in production yet.I e mailed to ask to cancel the order and asked for a refund, which to be fair they replied to quickly and have said a refund will be made.Great customer service, just a shame they aren’t able to get orders out more quickly.
Carla McCulloch
April 6, 2026
Krisha was very quick to help me with…
Krisha was very quick to help me with my order, great customer service! Thank you.
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