mypostcard.com Reviews
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4.0 / 5
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7503
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mypostcard.com Reviews
Read real experiences from customers of mypostcard.com.
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REALITY MAN
April 7, 2026
OBSTRUCTIVE ATTITUDE
Re Order PP27392986PC bulk order of postcards still hasn’t arrived after 17 days It’s a great shame I have to write this critical review of their Customer Services but I have waited for more than 17 days for a bulk order of postcards to arrive. I also requested a refund or replacement for the non-delivery of this order but neither has been forthcoming either.Despite many complaints to their Customer Services I am just given lame excuses, which do not stand up in consumer law - and ignorant obstructions. (I suspect that some of the nonsense I have been told is AI generated or from pre-written templates.)This is just not good enough and now I have made a formal complaint to a senior manager to refund me for an order that I have still not received after 17 days.My contract is with the postcard company and not with any Postal Service. The Customer Services are not acknowledging this or any legal obligation they have. I have never come across this sort of attitude before from any Customer Services– ever!The app is great but their Customer Services leave a lot to be desired and are at the moment behaving totally illegally, even claiming that they have given me compensatory credits when they haven’t. Appalling.They may now claim that my refund is only due after 30 days of non-delivery. However, I have given them my own reasonable deadline for delivery and so this means that if they do not deliver within my own deadline the contract regarding this order between us both is terminated.I have really enjoyed using their creative app to send postcards but I am completely disgusted and shocked at the the attitude of their Customer Services who will not refund me for an order that is just not going to arrive.It is pretty obvious that there is a manager hanging over the staff instructing them to be obstructive regarding refunds. I look forward to a proper, human personalised reply from management below - addressing, please, every single point I have raised in this review. If there is not, then that says it all.Also, because of the strange and evasive attitude of the staff as mentioned above,I am now getting a little suspicious as to whether a lot of the cards ordered, which only their own system says are “sent”, are actually sent at all. There is no real proof of sending apart from their own app notification that they have actually been sent. The touchy, dishonest and obstructive attitude of the staff is leading me down this train of thought, and I am now wondering whether this is the tip of a larger dishonesty “scam”iceberg, so to speak. Cards that are not actually sent would make this company a lot of money indeed. (Please note: I have probably now sent around at least around 15 messages and emails to this company to resolve this issue. Please do NOT ask me to contact the customer support yet again – it is they who are the problem. Please sort this out immediately. I want a refund immediately for the non-delivery of the above order and some extra credit as compensation for the stressful hassle this is causing. I am housebound mostly with a serious neurological condition and can do without this needless stress and unprofessionalism from this company. Because I have made a formal complaint then I request that any future correspondence, apart from a courteous reply below, must be sent in in the post by letter. You have my full name and address on your system. Thank you.)(Typed using speech to text function, because of neurological condition. Some errors may remain)
Gail Johansen
April 3, 2026
Still waiting for deliveries
I really liked the set up and options to send the cards. It has been a month, and no one has received their cards. I sent 13 cards and not one has arrived. I wanted all my friends and family to enjoy the personalized cards.
Christopher C
March 7, 2026
Card was delivered extremely late and damaged
Card was delivered extremely late, I had ordered an extra large card for my girlfriend for Valentine’s Day, and added rose petals and an eye mask. Once the card finally was delivered (over three weeks late) there was a single rose petal, and the eye mask was smashed and unusable.Very disappointed!
sharon bothma
February 13, 2026
Postcard beautiful but it got delivered…
Postcard beautiful but it got delivered to MYSELF rather than the recipient - no idea what went wrong.
Glen
January 19, 2026
my postcard to be delivered to Germany…
my postcard to be delivered to Germany it never got there
BL
January 17, 2026
First card not received, but a replacement was sent after emailing and reviewing service
Unfortunately, the card I ordered was never delivered to the recipient. Two emails to the company’s listed help address went unanswered. It would be nice if they would at least respond. Edited, 16.02: I eventually heard back from customer service, and she kindly offered to re-send the card, which my recipient happily received.
Arne Houbreghts
January 12, 2026
Beware very long shipping times!
I’d think twice before ordering here or at least plan a few months in advance.I love the concept of this service, but the lack of shipping transparency is disappointing. I sent postcards to two friends, one in Canada and one in the U.S., who share a birthday. Both cards are now well past their estimated delivery dates, and their birthday's have passed by the time they arrive.I will update this review if the cards are eventually received, and I’ll adjust my rating based on the product quality. However, as of right now, I am severely disappointed in the slow shipping and the unresponsive customer service. Both areas need significant improvement.
Aria
January 7, 2026
Never received gift and zero customer service
I purchased not only a postcard but a photo stand for the card and Christmas chocolate for my 92 year old neighbor for Christmas. I ordered weeks before Christmas and she never received it. It's now January 7th and after multiple emails I still have not received a response. I will have to report this to my credit card for a chargeback. Don't use this company. They aren't reliable. UPDATE: Even after responding to this post, they still ignore my emails.
anitagford
January 1, 2026
New customer sends cards over two weeks. None received.
On December 13, I sent my first postcard. Over the next 10 days, I sent a total of 15 postcards, all to addresses in the United States. According to my understanding of the timeline below, all of the postcards should have been received by now (Dec. 31), yet none have been. I’m on the trip of a lifetime and thought this service would be a fun way to stay in touch with friends and family. Instead it’s turned into an aggravation. I suggest two actions to mitigate the situation:1. Resend each postcard (with expedited delivery service) at no additional cost to me.2. Research what went wrong with the original orders. I need some assurance that the problem will not be repeated in the future. Otherwise, I’d like you to refund the full $100 dollars I paid upfront.
Dita Petter
December 19, 2025
Great
Very easy to upload and so many different options for a personalised calendar. The price is also affordable for a quality provided. Quick delivery was a real bonus
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