myus.com Reviews
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3.2 / 5
Average user rating
12282
Total reviews
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myus.com Reviews
Read real experiences from customers of myus.com.
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Alain
April 9, 2026
Shipment stuck for 10 days in Czech Republic - No help from Support, suite DE19012
I am extremely disappointed with the current handling of my shipment.The package arrived in the Czech Republic and according to the tracking, customs clearance was already completed on March 31st. However, since then, there has been no progress for 10 days. The status remains stuck at "waiting to be handed to the last mile courier".I have contacted MyUS support via WhatsApp multiple times, but I only receive standard phrases and no real help. No one is investigating why the package is not being handed over to DPD.As a customer, I expect MyUS to take responsibility for their shipping partners (Aramex). I need an official "Tracer" (search request) to be opened immediately to locate my package at the Prague hub.My Suite Number is DE19012. I hope this public review finally gets someone to look into this case seriously.
Long West
April 8, 2026
Fraudulent charge
Fraudulent charge. I closed my myUS account a long time ago. Last night in the middle of the night I received a notification that a package had been delivered for me, and I needed to re-open my account to see what it was. I chose the FREE option. They required a $1 credit card confirmation charge, which I paid. Then I saw the package WAS NOT FOR ME. And thought nothing more of it. When I woke up the next morning, they had charged me a further $20. I would like to confirm that I did not authorise any payments, request any services or even ship any packages. How and why they could charge me anything, is beyond me. In any case, I have disputed this as a fraudulent transaction with my bank.
Hiago Pauli
April 7, 2026
My package purchased in the UK was…
My package purchased in the UK was delivered to my MyUS suite address, but it is not yet showing in my MyUS account. According to the courier’s tracking information, the package was delivered on 04/04 and signed for at the warehouse. How long time should I wait more?Whee is my package MyUs ?? Suite PL3338 YA835264044GB
Alister Caitlin
April 7, 2026
One star is generous
One star is generous. They have lost my goods and then won’t reply the WhatsApp messages or when they do reply they close the chat so you have to start again. Made up lies that it was addressed incorrectly- I have the photo from the delivery company the address was correct. you will never get your goods. Don’t trust them!!!
Julia Knuepfer
April 7, 2026
Great shipping experience since 4 years
Great shipping experience since 4 years
Robert k Weah
April 7, 2026
Myuscom always the best very good…
Myuscom always the best very good experience always responds to customers very fast
Johan Lindén
April 6, 2026
They kept my money, my fees, and my goods. CEO Ramesh Bulusu ignored me too.
I paid their fees, I paid for shipping, and I never received my goods. They kept everything and stopped responding to emails entirely.I escalated all the way to CEO Ramesh Bulusu. Same result: total silence.Worth noting: Bulusu has publicly stated that MyUS’s mission is to treat every customer’s package “as if it’s our own.” Apparently that includes keeping it.Avoid completely.
Sepo Mumbi
April 6, 2026
Consolidation Gone Wrong: Delays, Discarded Items, Double lble charges, Poor communication and No Accountability
I have been a MyUS customer and my most recent experience has been deeply frustrating — marked by poor communication, unexpected charges, and an item removed from my parcel without my knowledge or consent.My parcel 03‑831‑5982 at the facility on 20th March. I was waiting to consolidate it with another package, and the site indicated inspection would take 1–3 days with email notification of any issues. Days passed with no update, and storage fees began accumulating on my first parcel while I waited.I eventually discovered — on my own — that two items in the newer parcel containing lithium batteries had been flagged. I requested their removal (as guided), which I assumed was the cause of the delay. Please note: the website itself stated only the UK facility could not ship items with lithium batteries, yet this became a major issue.When I raised the storage fees building up on my first parcel during the prolonged review period, MyUS waived the outstanding bill — which I appreciated. However, delays continued and fees started accumulating again on my older parcel. I eventually decided to ship both parcels separately on March 30th and 1st April respectively.When my parcels shipped, I noticed an additional item sitting in my account — a small sample perfume, listed with the same arrival date and weight as my recent parcel. It became clear that this item had been removed from my parcel without any communication or consent. When I contacted support, I was told I had requested shipping before the inspection was complete. But the parcel was marked as 'Ready to Send' — how was I supposed to know the inspection was not finished?Many items in my parcel were given generic names like 'beauty product' or 'skincare,' making it difficult to keep track of contents. i expected MyUs would keep contents safe. This raises serious concerns about whether other items were also removed from my parcel without notice.Now I am being asked to pay $8 for inspection of this leftover item, plus separate shipping costs — essentially being charged twice for one parcel. To make matters worse, the listed weight for this small sample perfume is 21.40 lbs, which makes no sense at all.Regarding the lithium battery items: I requested their removal so I could decide what to do with them. Instead, I was informed they were discarded. I was never given options.Communication throughout has been very poor. The most responsive channel has been WhatsApp, which routes through an AI assistant that takes long to reply and loses context quickly. Direct emails and social media have yielded no results. I was eventually given a case number — but nothing beyond that.This has been a costly and stressful experience. I have lost money and items, and I am still dealing with the fallout. Once this matter is resolved, I will be closing my account.To MyUS: please do not respond to this review with a generic reply — it changes nothing. Focus instead on actually resolving the issue.
Tasos
April 5, 2026
I am frustrated about my experience…
I am frustrated about my experience with MyUS in UK.My shipment was delayed beyond the time expected (I WAS TOLD BY EMAIL THAT I SENT THAT THE LOGGING PROCEDURE WOULD BE COMPLETED IN 48 HOURS BUT IT TOOK AROUND A WEEK!!!) with no update emails. I had to ask them with e mails or via whats up messages (the folks there didn t have a clue despite their politeness). Delays could happen for various reasons, but i was not informed about the exact time of shipping ext.Instead nothing.Moreover when the logging process finally was completed i was charged 109,67us dollars for shipping to Greece!!!!!I was charged not for 1.4lbs,the actual weight but for dimensional weight 7lbs!!!!!7 times more!!!!!!before all of this takes place i had used the shipping calculator from their site and the shipping cost was no more than 15USD!!!!Instead i was charged 109,67USD!!!! In their site nothing like that was implied and the automatically procedure failed to inform the customers completely.No matter what they should have informed me thoroughIy about the final cost.ALL ONLINE SHOPS OR SERVICES INFORM THE CUSTOMER BEFORE THE FINAL PAYMENT!! I feel deceived..Had i known this situation from the beginning i would had never made my purchase on the first place.In addition i contacted the customer service via email and whats up and requested full refund and cancellation of the procedure.The amount of money charged is competely outrageous .At the moment i am waiting for their official reply to my demand but i have already decided to cancel my account after that and search for another service.
Mohammed Alahmadi
April 4, 2026
Best partner for my US purchases.
Best partner for my US purchases.Thank you very much
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