nationalgeographic.com Reviews
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3.6 / 5
Average user rating
424
Total reviews
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nationalgeographic.com Reviews
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DM
April 9, 2026
National Geographic Magazine UK
I am happy with the National Geographic magazine, generally I always liked this magazine, the work being done through the years with all contributors.Email Customer Services also were very helpful for me whenever I had problem with my subscriptions and changes.Keep always up.PS: probably the online subscription system could be single for all countries, but this might not be so easy, as sometimes it is confusing as the login accounts for UK are not so direct, but this is minor problemPS2: Thanks NG :)
Jimena Ayala
April 3, 2026
I just started my subscription because…
I just started my subscription because I want to buy more physical magazines and I really enjoy NG. I had a few problems with the first deliveries but they have been very attentive on the costumer service, they have extended my subscription to match when I am really getting the magazine.
Margaret Gallagher O'Dell
April 3, 2026
Quick turnaround with resolution
Quick turnaround with resolution! I had the wrong city listed for a new gift subscription to National Geographic. I had a very quick response and correction. I am very confident this magazine will be delivered timely and accurately!
Filip Klimczak
March 25, 2026
I had a great overall experience
I had a great overall experience. I really did not experience any problems, be it with subscribing or changing the delivery address (which I often do).
Roberto Liesegang
March 24, 2026
Perfect and timely feedback.
Perfect and timely feedback.NG understood my situation and reacted immediate and proactively.
Jaime Groes-Reinders Folmer
March 20, 2026
Bad level of customer service
When I moved 3 years ago I send a change of address 3 months before moving. It took 6 months before my new address was in the system. During these 6 months I did not receive any magazines. Beginning of this year I had to call again since had not received any magazines. This happened due to the fact I did not receive the letter requesting if I would like to continue my subscription (why would I not want to?). I called and excuses were made, situation will be resolved. Regrettably this will take 4 months and I will not be receiving any magazines. Very dissatisfied with this level of customer service.
John Azzo
March 17, 2026
Subscription Delay
I place a gift order 8 weeks ago for a children’s subscription. In 3 separate phone calls with customer service I was told it had been delivered March 5th which it had not, then I was told it is due to be delivered tomorrow March 17th, then I was told it was delivered March 5th which again it was not. When I asked what proof they had for delivery they could not provide any. During one phone call I was disconnected. I finally spoke to a supervisor and she said another copy of the March/April edition will be mailed and delivered in 2 weeks from now. National Geographic is a good organization but their subscription and customer service departments are not.
Kunde
March 4, 2026
Good and quick support after issues with subscription
My subscription got into the status of "cancelled" because I didn't receive NGS' request to confirm my address.When I realised this (after not having received my issues) customer service was very responsive and helpful to reestablish my subscription and to organise the missing magazines for me.
Valerie Ann
March 2, 2026
Not as good
I have taken out a subscription after many years.It is not what it used to be.The quality of the print is very, very poor.I thought I was suffering fom poor eyesight.
Liisa Turner
February 24, 2026
Grateful life member since 1978.
I am looking at my life membership certificate that my late husband took for both of us 1978. We were newly married then and avid readers. NGM was the best magazine and it has moved with us like a family member all these years. Now being 86 years and living in Dubai and all of a sudden it stopped arriving 4 months ago, but I contacted you and requested why. After you got my email, you told me not to worry that in 2 working days you will get back to me. And to my greatest surprise, you did and solved my problem. That is the speediest reply I have ever gotten in my life of 86 years. Who says older women are invisible? Your magazine is keeping up with old values and I thank you. Anna-Liisa Turner.
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