naturehills.com Reviews
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2.4 / 5
Average user rating
586
Total reviews
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naturehills.com Reviews
Read real experiences from customers of naturehills.com.
Brands may not incentivize or pay to hide reviews.
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Monica Galligan
January 6, 2026
Great website with excellent details…
Great website with excellent details about plants. The lemon tree I ordered was shipped promptly, and it was in fantastic condition.
L & C Renovation Consulting
December 4, 2025
Great plants and fantastic customer…
Great plants and fantastic customer service!
Sarah W.
December 3, 2025
Great Experience!
In the fall I placed an order, received it quicker than expected! My plants arrived looking lovely and in good shape. I had emailed their customer support team and received a quick reply, they even gave me some extra planting tips for what I bought! Super great experience!
Julie Mihalakos
November 12, 2025
Shouldn't be in buisness
Dont know were to start, this Nature hills nursery it's the worst company ever. I had order couple of trees which I thought maybe within few weeks I will receive my order. Ofcourse that didn't happen, 1 month later, two months later, six months had passed and I just had enough.. the communication was the worst of all I asked for my money back and the refused to give it to me unless they kept a high percentage which I refused to give it to them. The audacity of them to expect percentage from me when six months later didn't received my trees . I had to contuct my credit card company to get my money back. I would never ever do buisness with this people.
Michelle Colburn
October 1, 2025
Honesty goes two ways
You want me to be honest, about you being honest. I have written several times to complain about order #134067, two Japanese Red Maples which I received dead--yes, dead. I emailed you the photo. I have requested a replacement or reimbursement. I am very disappointed as I have ordered quire a few items from you for a number of years. Signed: A 88 years old gardener. Michelle Colburn
Joan
September 15, 2025
Free shipping a sham
They advertise free shipping on orders $199 and above. My order was over $200 but I did not get free shipping.The 2 trees ordered were received on a Thursday and planted on Friday. That was 10 days ago and the trees lost all of their leaves. Reminds me of poor Charlie Brown. I haven't contacted customer service yet, but by the looks of other responses, that may be useless.
Kevin Pickerrell
July 30, 2025
My mother and I ordered a midnight…
My mother and I ordered a midnight marvel hibiscus bush from them instead of getting the deep red hibiscus we got a pink which is pretty but not what we ordered!We did the chat and was told it would be replaced!! Sent in a picture like was required!! “Nothing from them”We also sent in 2 emails to with pictures and all info Still nothing!!Called the phone number listed on website was on hold 20 minutes and they hung up!!I have and am on hold now for 50 minutes yet have I gotten anyone to answer!!I’m Fed up we paid $94.64 and can’t even get a response from anyone!!F…k them never again will order from them!!!
Dan and Heather DiGirolamo
July 1, 2025
Horrible service trying to receive the missing portion of my order.
Very frustrating to deal with Nature Hills and honestly a huge waste of my time. My order was partially filled and I spent countless hours trying to rectify this including time on the phone trying to talk to an actual person with no luck, emailing and chatting, all of which got me no where. The final thing that worked was when I filled out a complaint at Better Business Bureau that I finally was credited back my money. Very frustrating! I will NEVER use this nursery again.
Brenda
June 4, 2025
Zero customer service
I have been waiting 2 1/2 weeks for a response to my email regarding their plant warranty for items I purchased from them last year (received a generic email that they are "currently experiencing higher than normal inquiry volume"). They don't answer the phone during their limited M-F, 10-3 business hours (goes straight to voicemail telling you to email them) and their AI chat bot is a joke. I wish I would have read all the warnings before purchasing from them. I'm out about $70 because while they're happy to sell you plants, they won't communicate with you if there is an issue.
Bob Sikorski
May 21, 2025
Not a nursery
This is not a nursery it is one guy sitting in his basement taking your order and placing your order with growers having those growers drop ship your order, I waited 4 months for plants before I attempted to get my money back and was told there was a 30% restocking fee for something that was never shipped, bottom line is I had to go to my bank to get my money back. You will never get plans from this scammer.
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