newair.com Reviews
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4.8 / 5
Average user rating
4390
Total reviews
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newair.com Reviews
Read real experiences from customers of newair.com.
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Damdac
April 10, 2026
The chat support is easy
The chat support is easy to use and it was super fast to respond and you get a real person to talk to quickly too.They solve my questions and Fern was patient and helpful about it.
Danny
April 9, 2026
Fern was amazing!
Fern was amazing!
Jasmine Thomas
April 7, 2026
Fast to respond kind and informative
Fast to respond kind and informative. Was able to help with my warranty
Bill Gregory
April 7, 2026
Missing part - Quickly resolved (Thanks to Laurellee!)
I submitted a request over the weekend about a missing part on my order and was quickly contacted on the first business day by Laurellee. She apologized for the issue, asked great questions to pinpoint the missing piece, and followed up shortly after to confirm she had already placed an order for it. I really appreciated how everything was resolved the same day.
Judith Halterman
April 6, 2026
Laurellee at Newair was a pleasure to…
Laurellee at Newair was a pleasure to speak with about my order. She found the part, ordered it for me and explained everything to me.
Gary
April 4, 2026
Great Customer Service at Newair
I contacted new air after searching the Internet for a replacement beverage fridge. I had a couple of technical questions and emailed Customer Service. I received a quick response from an extremely helpful Rep named Laurellee. She provided me with answers and helped me set up a quote for my purchase. Friendly, efficient and knowledgeable, she handled everything perfectly. I am now a satisfied Newair, Customer.
Richard Geise
April 3, 2026
Laurellee wonderful to work with
Laurellee was wonderful to work with. she diagnosed my problem and helped me get the part I needed. She was courteous and patient with me.
Dany Poulin
April 2, 2026
Wine cooler noises and shaking issue.
I had a problem with my wine cooler after almost 1 year of using.Laurellee from customer service at Newair guided me in order to replace the unit.
RENEE
March 30, 2026
Fern was very patient and helpful
Fern was very patient and helpful
Ray toot
March 30, 2026
Fern at Newair, is the best rep.
Newair is the company. Fern is the best representative in the business. I've been going crazy for years looking for a certain type of drain plug for my ice maker. Buying different types, water leaks everywhere, other reps and second hand businesses telling me they don't make them anymore. But Fern found them for me today immediately. I couldn't believe it. Definitely someone who cares about his clients. 5 STARS. THANKS FERN
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