northerntool.com Reviews
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4.3 / 5
Average user rating
1216
Total reviews
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northerntool.com Reviews
Read real experiences from customers of northerntool.com.
Brands may not incentivize or pay to hide reviews.
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Arthur sprigman
March 30, 2026
Great variety
Great variety . I would like to get the latest catalog if you could send me one that would be great . Only thing that was a bummer is that there was no option to get my product delivered faster than three weeks . Didnt see a Fed ex or UPS shipping option .
Mary
March 28, 2026
There was a free $100 gift card in my…
There was a free $100 gift card in my cart until I went to check out. Then it disappeared. Liars.
Denise Goddard
March 27, 2026
Very easy to order!
Very easy to order!
Aaron Holmberg
March 24, 2026
2 items ordered 0 good
I ordred 2 items from Northern Tool. One item showed up much later than expected and not as pictured on the website. It was a refurb kit instead of the item pictured. After calling, I was given a return authorization number that required me to pay for shipping back and a 15% restocking fee. The second item was a compressed are piping kit. 4 weeks after ordering it, they sent me an email letting me know it will not be back in stock for an additional 2 months. Luckly I was able to cancel that one without incurring additional expenses. Who know what would have shown up in 2 months.
Greg Saunders
March 22, 2026
Frustrating that your site somehow has…
Frustrating that your site somehow has incorrect po box and your editing will not let me correct it
Tommy Paint
March 22, 2026
I saw a listing for a lawnmower on the…
I saw a listing for a lawnmower on the Northern Tool website, albeit on backorder. When I checked the Northern Tool Marietta location, I noticed one in stock. After calling to confirm, I was told there was one box left, so I headed over immediately.When I arrived and asked for the lawnmower, they showed me an assembled version with a 3-year warranty for an extra $50. I requested the lawnmower at the online price without the assembly/warranty add-on, but my request was denied.This discrepancy between what I was told and what was offered in-store raises concerns about Northern Tool’s consistency and honesty.
Jason Montgomery
March 17, 2026
Works GREAT and battery last for a good time.
Yes, it works great and the battery lasts a good time. The three speeds all also great to have. I was able to get the grinder tool the battery 5hma and the charger. I would recommend to anyone that does construction or home hobbies.
Kelvin Baker
March 14, 2026
Defective Compressor and Poor Customer Support
I purchased a NorthStar gas-powered air compressor from Northern Tool for approximately $1,700. The compressor would not run from the moment it was received. I attempted to resolve the issue by contacting Northern Tool customer service multiple times.I have called three separate times and spoke with both a manager and a representative named Tammy. I was told that Chris would return my call regarding the issue, but I never received a call back. At this point, the compressor still does not run and no resolution has been provided.What is especially concerning is that I personally know of three identical compressors of this same model that also would not run. This raises concerns about a possible quality control issue with this product.For a product at this price point, I expected Northern Tool to stand behind the equipment and help resolve the problem quickly. Instead, my attempts to get assistance have been ignored.I am requesting that Northern Tool provide a proper resolution, either by replacing the defective compressor or issuing a refund. A brand-new piece of equipment that never ran should be handled promptly under warranty or return policy.
Gary Frost
March 11, 2026
Easy and quick
Easy and quick
Rick Sharp
March 11, 2026
Finding the part I needed was easy
Finding the part I needed was easy. Ordering on line is quick and easy. Great experience
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