oliverbonas.com Reviews
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3.6 / 5
Average user rating
1066
Total reviews
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oliverbonas.com Reviews
Read real experiences from customers of oliverbonas.com.
Brands may not incentivize or pay to hide reviews.
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Gregor Campbell
April 3, 2026
Made an order with next day delivery
Made an order with next day delivery, it hasn’t arrived on time which is expected with Evri as they’re shocking. However, when I called I got through to Paige, a UK based representative. She is a credit to the company, empathising and helping me, plus refunding the delivery. Best customer service I’ve had for years - outstanding. I’ve ordered from Oliver Bonas before, had no issues and will use again. Thank you Paige
Tara Gray
April 2, 2026
Don’t bother buying from them, scam.
I ordered a bag on a Friday evening with Saturday delivery that is £6.95, it’s been 6 days and still hasn’t been processed this is because if you choose Saturday delivery and order after 5pm on a Friday, they won’t deliver it until the following Saturday, no communication, and the same price as next day delivery, this is severely disappointing and I won’t be buying from Oliver bonas again because my only do they lack any customer care but they are a profit focused company rather than the experience for their customers, the conditions of Saturday delivery need to be made clearer or take away completely, Oliver bonas is a scam, don’t bother, and way too expensive for what they produce.
carol
April 2, 2026
Very slow
Very slow! Hard to decipher items. Considering how expensive they are would of expected better This is a review of their website. It's painful
Emily
March 27, 2026
Please change courier
I love this company and products but Evri are hopeless as a courier and it's effecting me wanting to order from OB. I ordered one parcel from OB which Evri lost, many emails later with both OB & Evri, I was refunded. Reordered the item and ordered something else with it, these were shipped separately and one of the parcels was lost AGAIN! Another horde of emails later with both companies and I have now been refunded for the wrong item which was the cheaper one. So still fighting for my money back... what a faff! Makes it not worth ordering from OB which is a shame because I would buy more if I could actually receive my orders.
Angela W
March 21, 2026
It took over 10 days to NOT get my order!
2 days from order date to Evri receiving it. 2 more days for Evri despatch. 4 days in the depressingly usual Evri failed delivery & fibbing about it nonsense. OB get in touch to say Evri returned it so I asked for it to be sent to store, OB refunded instead without discussion. I like your stuff, but I won’t be ordering online again. This has taken up well over an hour of my time. Next delivers in less than 24hours guys!!!
Eleanor Wilde
March 9, 2026
2 jumpers and 1 cardigan
2 jumpers and 1 cardigan, super expensive. Bobbled within 2 wears. I wouldn't even be able to put the jumpers in a charity shop they look so bad. Very disappointed for the huge price tag.
Rebecca Harbord
March 7, 2026
Bought the pink crew neck knitted…
Bought the pink crew neck knitted jumper, £65, and bobbled within the week! Not the quality I’d expect for this price.
Helen van Hoeve
March 5, 2026
Disappointing bath oils
I specifically drove to one of the Bristol branches in order to buy a set of five bath oils . The staff in the shop could not have been more helpful as they were « hidden « somewhere on the shop floor !! I was so looking forward to using one of them this evening… i couldn’t believe it when I tipped some into the bath , no fragrance whatsoever, and I mean none !!! The promise of CALM / RELAX / SOOTHE was none existent, so disappointing. I tried each one but no results . The packaging is promising but the product is dismal , what a let down
Mark Sanderson
March 4, 2026
Next Day Delivery but not with Evri
Happy with the product but very misleading information with Next Working Day delivery stated on the order. When I contacted customer services they advised me to chase up with the courier Evri. My contract is with Oliver Bonas, not Evri and if you are stating next working day delivery you should be following this up not your customers. Although I love the products I would be very reluctant to place any further orders based on this experience.
BH
February 26, 2026
Dreadful and heartbroken.
I ordered a candlestick holder for my fiance’s birthday and it arrived broken. I understand that these things happen so I contacted customer service. They gave me a refund and I ordered another one. This one also arrived broken. I contacted customer service again, and I was met with no level of care. They were unable to send me another item and said they could only refund me and that I would have to place the order myself again. Absolutely devastated by the shocking customer support. I will not be using this brand again, and I would recommend others do not either.
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