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Join 788+ users reviewing ONEONE SWIM. Read verified ratings and real customer experiences on oneoneswimwear.com before you order.
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3.3 / 5
Average user rating
788
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for oneoneswimwear.com.
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Read real experiences from customers of oneoneswimwear.com.
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Jada Lancsek
March 19, 2026
WORST CUSTOMER SERVICE! My order was canceled since it took over 4 weeks and wasn’t even shipped. Been now waiting 4 weeks for a refund!!! Sent multiple emails and gotten no help!!! I have now contacted my bank. Sooooo frustrating
Angela Diaz
March 8, 2026
Very disappointing customer service experience with OneOne Swimmingwear.Unfortunately, I had a very bad experience with this company. I ordered a swimsuit that was on sale, but they sent me the wrong size. I tried multiple times to contact their customer service to resolve the issue, and they never responded or offered any real help. The only response I received was that the item was a “final sale” because it was purchased during a promotion.Regardless of a sale, sending the wrong size is clearly the company's mistake, and it should have been addressed.Although the quality of the swimsuits seems good, I would not recommend buying directly from them due to their extremely poor customer service. Additionally, the exact same designs can be found on other websites for much lower prices.Overall, a very frustrating and disappointing experience.
Madelyn Chappell
February 14, 2026
Such amazing quality and fits like a dream. My most flattering bikinis!
Alex
February 4, 2026
Love this brand!
Heather
January 25, 2026
My favorite vacation swimsuits! Love the colors and the fit of the Jesse + Kameron.
Laura Donaher
January 15, 2026
I placed an order in MARCH OF 2025. As per policy, i sent back a few items for refund, within the 30 day window. I received an email that they received my return and a refund would be issues in 30 days. This was 10 MONTHS AGO. I have received 2 emails in the past 10 months simply stating there are delays with my refund " due to external circumstances." New arrivals are posted daily on instagram, so the business still exists. Whatever these circumstances are has nothing to do with me. I am extremely dissatisfied and this is rising to the level of fraud that there is email confirmation that i will received my refund and after 10 months they still have not. Needless to say, i WILL BE REPORTING THIS COMPANY
Jerra S.
January 13, 2026
Will never ever be ordering from this horrible company again. Extremely slow shipping, false advertisement of swimsuits (I ordered tops that were advertised to come with padding and they arrived without padding) ,and they refuse to right their wrongs! If you are considering ordering from them, DO NOT!
Sarah Dorsky
January 8, 2026
I am extremely disappointed with the customer service. I emailed them several days before my order was shipped. It had been almost 3 weeks since the order was placed and it would not arrive on time for my trip. I asked them to cancel and refund the order. They were pushy and tried to have it shipped to my vacation spot instead, but it’s a short weekend getaway and would not get to the resort in time either. I repeatedly asked for a refund and every response they sent was a “well we can try to get it there”. Finally they said the order was shipped and it won’t arrive until after my trip is OVER and their return policy doesn’t allow for items that were on sale to be returned!!!!! So now despite being asked to cancel my order 3-4 times, they shipped it anyways knowing I won’t be able to get a refund.
Robby Thompson
January 5, 2026
An awful experience with this company. I ordered a swim suit as a Christmas present on December 4th. As of December 10th the order still showed processing, so I tried to call the number on the website only to get a message that the voicemail for this phone was full, so I emailed the support email to make sure everything was ok with the order. The next day I received a canned email explaining that it can take 5-10 days for orders to process and ship. I then waited until 11 days had passed and emailed again as to the status of the order. 2 days later received the same canned email as before. It has now been 18 DAYS since I placed the order and it still had not shipped. I then sent a 3rd email. It is quite ridiculous to order pre-produced product on Dec 4, and not be able to get it in time for Christmas. The swim suit finally came after Christmas 12/29/25. It didnt come close to fitting based on sizing provided on website. (My daughter has purchased many swim suits about 2-3 a year and she knows her size very well.) Contacted oneoneswim support via email only to receive an email back saying that because the swim suit we purchased was on sale or reduced by 30% or more they do not allow any returns OR EXCHANGES. They wont even exchange the suit. Absolutely atrocious company.
Jordan Dean
December 29, 2025
Wow I cannot believe how awful the processing of this company is. Be prepared to wait a month for the shipping label to even be printed. Disappointing, not worth it, and not up to the common standards of a clothing company selling $100 swimsuits
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