ooni.com Reviews
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Join 8,413+ users reviewing Ooni Pizza Ovens. Read verified ratings and real customer experiences on ooni.com before you order.
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4.8 / 5
Average user rating
8413
Total reviews
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ooni.com Reviews
Read real experiences from customers of ooni.com.
Brands may not incentivize or pay to hide reviews.
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Eric Rigby
April 10, 2026
I purchased an Ooni Karu 2 Pro
I purchased an Ooni Karu 2 Pro. The pizzas come out amazing. I cook them between 750 - 850 degrees. My pizza stone cracked on Sunday and they had a replacement to me by Wednesday so I could make pizza again by the next weekend. We use it every weekend and every Sunday is pizza Sunday. It’s a tradition.
Krasni Cepts
April 10, 2026
Amazing customer service!
Amazing customer service!The issue was resolved very quickly, and the whole process was smooth and stress-free. Communication was fast, clear, and very professional, which made everything easy to handle.Really appreciate the support - highly recommend Ooni!🔥🍕
John Holman
April 10, 2026
Great customer service
I ran into an issue with a detroislt style pizza pan that was entirely my own fault. The pan is awesome at making great pizza, but, as I learned, is absolutely not dishwasher safe and effectively ruins it if you put it in. After ruining the pan I thought I'd reach out to Ooni and see if they can help me repair it somehow. They did one better, entirely free of charge they very kindly replaced the pan for me and it arrived the next day.. considering this was my fault and they had no obligation to help, I don't think you could ask for more from the team. Thank you again Daiserie!
kunde
April 10, 2026
Fantastic customer service
Fantastic customer service! The support team was incredibly helpful, quick, and professional throughout the entire process. My issue was handled smoothly, and a replacement was arranged without any hassle.Really impressed with how easy and stress-free everything was — this is how customer service should be done. Highly recommended!
Bryan Bronx
April 10, 2026
Excellent service
While I've been having bad luck with their scales, customer service has consistently been TOP notch. I've had communications with Alicia and Eric, I don't know their last names but they both rock. Thank you.
Jonathon
April 9, 2026
From the start
From the start, the experience of the interaction with the service department has been great. The ease of being able to start an inquiry from the desktop computer and transition to a mobile device to create a video explaining the request or issues you may be experiencing with your oven was first class.The follow up emails and interactions were timely and very pleasant. The staff was over accommodating and so willing to help!I had a broken handle on a fuel Hatch. I was inquiring about purchasing a part. They graciously are sending me a new fuel Hatch free of charge. I did explain in my video that it was my fault that something fell and broke the handle. But that didn’t matter. They offered a new Hatch free of charge.Very pleasantly surprised at what great service I received!I would’ve gladly paid for the hatch regardless. Very nice change to have friendly conversation with a customer service representative.Oh! The most important part their products are great! I highly recommend Ooni and their products!
Michael F
April 9, 2026
I recently bought a secondhand Ooni…
I recently bought a secondhand Ooni Koda 16, and while I was cleaning it, the pizza stone accidentally slid out and broke into several pieces. I was honestly pretty embarrassed and disappointed—I had just driven two hours to pick up what was a perfectly working oven.When I got home, I decided to reach out to Ooni to see if they might offer a coupon code so I could purchase a replacement stone from their website. I was planning to buy one from them anyway since I had already invested in their product.At first, the online AI support couldn’t resolve my question, so I was connected to a member of the Ooni Experience Team, Meeky. To my surprise, they quickly offered to send me a replacement stone completely free of charge. I had only been hoping for a discount, so I was genuinely shocked by how eager they were to help.I’m incredibly grateful and impressed by this level of customer service. It goes beyond just replacing the stone—it’s that “help first” attitude that really stands out and feels rare these days. I’m excited to keep using their products and will absolutely recommend them to others.
Dt
April 9, 2026
Excellent product. Even better customer service
Got a Volt 2 and have used it repeatedly great product and pizza . I had an issue with the stone cracking. Their customer service is amazing and responded immediately and are sending a new stone
Tom Dummett
April 8, 2026
Unfortunately my Karu 12 developed a…
Unfortunately my Karu 12 developed a fault within 2 years of receiving as a gift. Fiona at Ooni sent me a replacement oven after requiring just a little information. Very good customer service.
Andrew Everitt
April 7, 2026
Great customer service
Firstly, I've had my ooni for over 7 years now and it is still an amazing oven. Recently I did need a replacement part and the customer service was incredible. So helpful, and they found the part despite it being for an older model. I can't recommend Ooni enough.
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