orsina.co.uk Reviews
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4.1 / 5
Average user rating
75
Total reviews
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orsina.co.uk Reviews
Read real experiences from customers of orsina.co.uk.
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Emma
March 25, 2026
Buyer beware
I wish to notify potential customers that I am very disappointed with my level of response and service from Orsina and I now seriously doubt the reputable nature of this company. A customer focussed organisation would wish to resolve a new customer’s issue as soon as possible, and in doing so, secure their potential repeat custom and the customer’s valuable word of mouth advertisement and/or social media reviews. My experience to date is most frustrating. I have bought (online) a wooden vanity unit to the value of £199 and in return, Orsina provided a damaged /unfit for purpose set of self-assembly panels, which cannot be used or constructed due to 5 of the panels being damaged. I have provided timely, photographic evidence of the damage and yet I feel that I am now being ignored, despite telephoning and repeated emails to their (lack of) customer service team. Quite honestly, shame on Orsina!I remain expectant to resolve but not hopeful and £199 is a large sum to lose. Don’t buy from them!
Delphi Hall-Hayes
March 23, 2026
Tried to place an order
Tried to place an order. Money was taken but no email was sent confirming the order. I emailed them three times to complain and they just say they have no record of an order but they are too incompetent to see that unallocated payment must be sat on their sales ledger !
karen d
March 19, 2026
Lovely set of drawers
Lovely set of drawers, look great in my bathroom. Excellent customer service from Zoe. Very pleased with my purchase. thanks
Mrs S Lee
March 13, 2026
Excellent Customer Service
The product I purchased from Orsina was lovely but just didn’t look right in my room (completely my fault) and therefore I had to return the items. I had absolutely no issues returning the items. The whole procedure from start to finish was easy an I was assisted by an excellent representative called Zoe. I would definitely purchase from Orsina again.
Steven
March 11, 2026
Very efficient
I recently used Orsina and found them to be very efficient both in terms of getting me the product and then unfortunately I had to return the product as it was not quite right and everything handled by Zoe was vey quick and efficient. I would not hessitate to use them againShane Jackson
Magdalena Bejma
March 9, 2026
Absolutely awful company to deal
Absolutely awful company to deal. Firstly quality of product dreadful then they make so much fuss with return. Posted items ages ago, still no refund. Rebecca not even answering email anymore! Avoid!!!
Phoebe
March 6, 2026
Hi Orsina,
Hi Orsina,Yours seems quite a biased version of the situation so I’m detailing the facts – it’s all on email so it will be easy for you to verify:24th Feb – chairs arrived24th Feb – I asked to return them 25th Feb – you replied suggesting I exchange them25th Feb – I replied saying I’d like to return them26th Feb – I followed up to you again asking to return them27th Feb – you replied to me, an exact repeat of your message of the 25th Feb28th Feb – I contacted you via your chat function and not email in case I could get information on how to return the chairs2nd March – you replied to me saying that you’d sent details on how to return but you hadn’t2nd March – I replied to you saying that I didn’t have any information on how to return them2nd March – you replied to me asking for photos of the chairs2nd March – I replied to you saying that your request for photos was 7 days after my initial return request and that the chairs had been boxed up for 7 days – for the info of any readers the chairs need to be assembled so leaving it unboxed wasn’t an option2nd March - I called the number on your website 0141 737 4022 - no answer3rd March – 8 days after my request to return, you tell me to choose a day Mon to Fri between 9 and 4.30pm4th March – I ask for Monday 9th March5th March – I ask for Monday 9th March6th March – I ask for Monday 9th MarchI don’t receive a reply from you6th March - your reply to me on Trustpilot but spin the situation to make me look unreasonable when you requested images and blame this for the delay6th March - Zoe calls me and we confirm collection for the 9th March9th March - I wait in 9am to 4.30pm for your courier - your courier does not arrivePlease do feel free to verify this exactly from your side.SincerelyDJC
Caroline Alexander
March 4, 2026
very prompt answering of phone and very…
very prompt answering of phone and very quick in getting back to me with an answer. very polite and informative and solved answer to my query.
amy walker
March 3, 2026
Excellent customer service
Excellent customer service, Zoe solved my issue fast and efficiently, thank you!
DJC
March 2, 2026
Do not recommend
I've been trying for 7 days to get them to send me details on how to return some chairs and they keep repeating holding emails and using delaying tactics ie today 7 days after requesting to return I've been asked to photograph an item that has to be assembled, well it's boxed up to return to you obviously - when I call the number for customers services on their website it just says 'canceled' and hangs up. Sincerely worried they've gone into receivership hence have been using these delay tactics - very bizarre behaviour from them. Dealing with a Rebecca.
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