ospreylondon.com Reviews
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4.6 / 5
Average user rating
373
Total reviews
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ospreylondon.com Reviews
Read real experiences from customers of ospreylondon.com.
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Karen Groves
April 1, 2026
I shopped today in Osprey outlet in…
I shopped today in Osprey outlet in Gloucester and I was very impressed with the service I received from Hussein. Super experience. So helpful and fun. Wish more retail outlets had Hussein’ s in them. Thank you Hussein and good luck in everything thing you do. Karen
Zohra Yasin
March 28, 2026
Awful experience
I ordered a bag and paid extra for it to be delivered on time. I received an email confirming my delivery would arrive on said day. I also received an email from royal mail to say the same, including a time slot. 3 days later and the bag still hasn't arrived.The lady I spoke to on the phone actually said its no longer their problem as royal mail have the package. Only when I stated I am Ospreys customer and not royal mails did she email them for an update. Promising to get back to me when she knew more.I still haven't heard from anyone. I have emailed and they literally don't care. I asked for them to escalated my complaint and the reply was, who would you like me to escalate it to!! Apparently they don't have a complaints department and they just don't care. They refunded the delivery costs even though I did not request this. All I've asked for is the bag arrives but they have now stopped communicating with me. If the bag does not arrive today I will raise a dispute with my bank but I will definitely not be shopping with Osprey again.They don't care about their customer.
Katy Fox
March 26, 2026
Fabulous customer service from Ellen
Fabulous customer service from Ellen. I had an issue with the strap on my bag which I didn’t really think I could get a resolution for, however because of Ellen’s efforts she was able to source a suitable replacement meaning many more years of use from my bag. Not only a great service but by sourcing a replacement part Osprey show they are an environmentally conscious company.
Mrs Deborah Anderson
March 24, 2026
Melanie is a superstar in the customer service team
I can't thank Melanie, in the customer service team, who has helped me find a new strap for a cross-body bag .. she has dealt with all my many email requests with patience and professionalism and has sorted everything for me speedily ... I can't thank her enough.... it's perfect.
Liz
March 13, 2026
Excellent customer service
Excellent customer service. Problem dealt with promptly and staff were very pleasant. Really impressive.
Happy Customer
March 13, 2026
Hello
Hello, I recently had an experience with dealing with Osprey Customer care services. I am very pleased with the service and with the Customer care agent that handled my queiry.It was quick, polite and very efficient!! Thank you!
Rac
March 9, 2026
Outstanding customer service and gorgeous, high quality product
The team at Osprey customer service and the Gloucester store went above and beyond to get me an item that was sold out online. The scarf is so gorgeous, brilliant quality and excellent money for value AND it was on sale and I am utterly delighted. Thank you so much for the outstanding customer service. Really appreciate it that you went out of normal processes to get this item to me.
kate
February 26, 2026
Customer service as good as their products.
Fantastic customer service from Millie, quick response, kept me informed and ultimately resolved my query. Osprey products are excellent quality and their aftercare matches the high quality. Will be adding to my collection of bags, which are great for work and every day use, being made of high quality leather. Thank you Millie and Osprey.
Jan Hetherington
February 23, 2026
High quality goods and great customer service.
I have multiple bags from this company and they are all beautiful. Very high quality goods and lovely leather. We had an issue with the zip on one bag and they sent us a new bag immediately (before we returned the damaged bag). No questions. Fantastic customer service therefore as well.
Adrian Brice
February 19, 2026
Great customer aftercare
I purchased a satchel from Osprey over a year ago and was very satisfied with the product and service. Unfortunately I lost one of the detachable buckles so I thought I would ask if they had any spares which I thought might be a bit of a stretch. The very next day I received an email from Ellen that she would try and trace the item required. This she did and three days later I was informed the buckle had been shipped. Great customer after care and service.
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