ozarke.com Reviews
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Join 256+ users reviewing Ozarke. Read verified ratings and real customer experiences on ozarke.com before you order.
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4.0 / 5
Average user rating
256
Total reviews
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ozarke.com Reviews
Read real experiences from customers of ozarke.com.
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Rachel
April 10, 2026
I purchased almost $1000 of light…
I purchased almost $1000 of light switches from Ozarke and multiple were faulty, along with confusing verbiage for 2 vs 3way use. Their return process is very cumbersome and frustrating. They now tell me the faulty wire is my fault and won't replace the item. Along with this, they require videos of issues for a return (which I cannot do because I had to have my electrician disconnect it). I have never experienced such difficult customer service to fix simple problems. Please do not use this company.
Harper Chen
April 10, 2026
Fantastic service
Fantastic service. Was able to get the information I needed right away. The team put me in touch with the correct person and I was able to place an order easily.
Christopher Jones
April 9, 2026
Ordered Lamp to wrong address-Problem sloved
I mistakenly ordered a lamp and sent it to the wrong address. MJ, the Ozarke rep, was prompt in solving the issue. Although the order for the lamp had already been fulfilled, they were able to turn the package around while it was in transit from UPS. Have confidence when ordering and receiving customer support when ordering
Hadar Dor
April 9, 2026
Fraudulent brand, low quality and horrible customer service
Fraudulent brand, do not buy.1. They claim their material is real wood but it's synthetic.2. The lamp they sent me had a manufacturing defect, impossible to assemble.3. They promised me a fully-covered return where I "wouldn't have to spend a penny" to return the lamp. Ended up needing to pay to print the return label and they refused to reimburse me.
Holly
April 9, 2026
Promised a Refund but then Ignored for Months
This is an updated review. I purchased from Ozarke last year, 2025 and have been attempting to resolve the issues they caused since January. What should have been a straightforward resolution has turned into months of delays and unfulfilled promises.In WRITING, Ozarke explicitly confirmed they would issue a FULL refund for the product AND reimburse the cost of a licensed electrician required to correct their mistake. This was not implied — it was CLEARLY STATED and DOCUMENTED, and I have proof of this commitment.I complied with every step requested, provided all required information, and followed up multiple times over an extended period. Despite this, Ozark has FAILED to issue any reimbursement and has now stopped responding entirely.At this point, this is no longer a customer service delay — it is a failure to honor a documented financial commitment. Making written assurances tied to reimbursement and then failing to fulfill them raises serious concerns about how this company handles responsibility and customer obligations.I have maintained a complete and organized record of all correspondence, timelines, and photographic evidence supporting this!If this matter continues to be ignored, I am fully prepared to pursue formal escalation through consumer protection channels and expand public documentation of this situation across additional platforms.Consumers should proceed with EXTREME CAUTION. A company’s INTEGRITY is defined by whether it stands behind its own written commitments — and in this case, that standard has NOT been met.
Rhonda
April 8, 2026
I can not begin to explain how kind and…
I can not begin to explain how kind and professional everyone at Ozarke is. I have used this company for 5 years so I have been through every possible situation with them. They never dissapointed me.
Marissa Yee
April 7, 2026
Fast shipping
Fast shipping. Got my package within the week I ordered. Lamp materials are so-so. Not worth a $800, 500, or $390 price tag - but it looks good in design. Globe shell is plastic, doesn’t feel luxe. Product is max ~9ft but can be propped up by books.
Katie Gibson
April 7, 2026
Ozarke team is very productive & agent…
Ozarke team is very productive & agent most knowledgeable I look forward to my order.
Khalid Barker
April 7, 2026
Sometimes it's hard to find someone who…
Sometimes it's hard to find someone who is patient and answers all your questions. I am an interior designer in the Bay Area and cannot be an expert in all things. When clients want detailed answers to products, it's great to find someone who will help you dig deep so that you can get back to your client with confidence. The first rep on my chat passed me to Sadra and she answered all my questions and provided links to the products I need.
Nicolas Fraser
April 7, 2026
Worked with support team
Worked with support team - as our Sconce did not have installation instructions. Ahmed immediately sent us the instructions to install our sconce lighting. The support was very helpful, professional, and really quick
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