paireyewear.com Reviews
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1.7 / 5
Average user rating
119
Total reviews
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paireyewear.com Reviews
Read real experiences from customers of paireyewear.com.
Brands may not incentivize or pay to hide reviews.
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Judy Welage
April 1, 2026
TOTAL TOTAL nightmare!
TOTAL TOTAL nightmare. Got sucked in to the "total points award." Clicked the wrong button. And to cancel it it was an absolute nightmare with endless bad calls with out an outsouce place in the Philippines. They make it impossible to cancel your subscription. DO NOT USE!!!!!!
Dana
March 28, 2026
Extended wait times for glasses
I am waiting on my 3rd pair of glasses from Pair Eyewear. I've returned to them because they are cheaper, by a significant margin, for progressive glasses. I placed my order three weeks ago today and my glasses are still awaiting fulfillment. This will have to be my last order through them. It's very disappointing.
Clinton Bishop
March 27, 2026
Complicated Shipping and Missed Delivery Timeline
Shipping has been a frustrating experience. My order shipped on March 13, and on March 20 I was notified that DHL had transferred the shipment to Canada Post. However, Canada Post still has not received the package from DHL.The estimated delivery date was March 26, and as of March 27, there has been no progress. Customer service has informed me that I must wait seven business days after the estimated delivery date before they can reissue the order.I contacted customer service twice, and on both occasions I was advised to follow up directly with DHL and Canada Post for updates. Given that they are the vendor responsible for fulfilling the order, I would have expected them to take more ownership of resolving the issue.The shipping process feels unnecessarily complicated, and the claim that most orders arrive within 5 to 7 business days has not been accurate in my case.
Kristin Baker
March 27, 2026
I was excited to get my frames and…
I was excited to get my frames and sunglasses topper, but after placing my order I received an email stating the shipping team was taking a short break and my order would ship once they were back...which was a week or so later. When my order did finally ship, you can imagine my disappointment when I opened the envelope to find ONLY the sunglasses topper. How do you forget to include the actual glasses that show on the shipping label?? After contacting customer service and providing proof of what I did and did not receive, they remade the glasses. I then had to wait another couple weeks for those to ship. When I did receive them though, I was satisfied with the frames. The topper is extremely flimsy and I have a hard time cleaning them due to that. It feels like they could snap at any point, definitely not worth the $30. They do stay in place, but since there is no magnet in the middle, they don't lay flat across the frames. Also, they only give you 48 hours to write a review once you receive the invite email, which is why the review is going on here. I will say, their virtual try on is top notch compared to Warby Parker. Not the best first experience considering they forgot the most important part of my order, but it worked out.
Gabriella Neacsu Katz
March 23, 2026
Horrible service.
Horrible service.I ordered my glasses Feb 23rd, 2026; I received a notification that a shipping label was created on March 9th; it's been 11 days and no tracking is available; the package was never picked up.I do not recommend ordering from this company. I asked for a full refund.
Elizabeth Sugar Boese
March 23, 2026
Multiple problems
Multiple problems: (1) The first pair of glasses broke (but after a year) where one of the sides just came out. When asked them how could I fix, they didn't provide any good suggestions. (2) The second time I purchased, they somehow make you sign up for a subscription which then charges you $32.75 every month! This is stupid because it equates to $30 towards your next purchase. I did not want this nor did I intend to sign up for this and they refuse to refund it. BEWARE!!Otherwise, it is a heavier frame than others due to the magnets. I do like the sunglasses attachment.
Tracy Halley
March 11, 2026
Took almost 2 months to receive my glasses!
I ordered progressive glasses (Zuri frames) from Pair Eyewear on January 10 and did not receive them until March 2, nearly seven weeks later.My concern is not the shipping time but the lack of communication during the delay. I contacted customer service multiple times while waiting and only received generic responses.After the glasses finally arrived, the explanation was provided only after repeated follow-ups, and the resolution offered was two $10 credits despite the glasses costing several hundred dollars.I like the concept of Pair Eyewear and their toppers, but the communication during production delays could be much better.
Ross
March 10, 2026
No Glasses in over a MONTH
Order glasses a month ago like the other reviews and still have not received my glasses and they really don't know when I will get them. They are blaming the delay on shipping problems. However these shipping issues have been going on for a month now and it still hasn't gotten better. But everything else ships perfectly fine even extra toppers. This company is a JOKE and just out to take your money because you are not going to get your product. Buy glasses from another company that know how to deliver!! STAY AWAY FROM PAIR EYEWEAR!!!
RR
March 9, 2026
I wish I had read the reviews
I wish I had read the reviews. NEVER EVER EVER buy a product from this company. I ordered frames on on 1/13 and as of 3/9 STILL do not have the correct pair of glasses .The first pair they sent did not match the measurements they list on their website, so they were too small for my face. I ordered a different frame and they sent it in the wrong color. I called to complain and they re-shipped, only to receive the SAME wrong color a second time. Each shipment takes weeks. Their customer service is the most infuriating kind, where they are polite and tell you how sorry they are and nothing gets fixed. I have spent hours on the phone trying to get things fixed and now I am literally on hold waiting for them to decide whether or not they will refund my money in full.
Larry M
March 5, 2026
STAY AWAY
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