patmcgrath.com Reviews
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1.8 / 5
Average user rating
427
Total reviews
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patmcgrath.com Reviews
Read real experiences from customers of patmcgrath.com.
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Talia
March 5, 2026
Terrible shipping and HORRIBLE CUSTOMER SERVICE
For context I placed an order early February and it took about 2 weeks to arrive to me. When I received the items from PML, a few items came damaged completely. I immediately took pictures and sent them to PML CS via email. I waited.. and waited.. no response. I sent multiple fu emails the next week, I waited again—no response. Then the second week comes rolling around I sent another email AND commented on their TikTok and completed their contact request on their website twice. Still no response. DO NOT BUY FROM THEIR WEBSITE.
VMT
February 25, 2026
When it works it’s great. When it doesn’t it’s a shambles!
First let me start by saying the products are exceptional. The customer service however, atrocious. I have been using this brand for many years and regularly ordered from their website. I recently placed an order and expected shipping within 8-10 days which is the norm for international orders. At 10 days there was no delivery and update from the company. I accessed my online account which confirmed the order hadn’t been shipped. I contacted the company through the chatbot and tried to cancel the order, nothing happened. After 2-3 days I received any update stating due to high volumes my order was delayed and it would arrive in a week. I waited, nothing. I contacted them again insisting on a refund. After 3 days i was told i could have a refund once they’d spoken to the warehouse. I chased again as i couldn’t understand why the sales and stock systems weren’t connected. The fact that they use shopify should allow for automated refunds. Eventually after a further 2 days they confirmed I could have a refund and 3 days after that it came through. So now we’re up to nearly 4 weeks of poor communication, no discernible customer service practices and an eventual refund. A really poor experience all round, one I will not repeat.
C
February 21, 2026
I saw the reviews and my heart sank a…
I saw the reviews and my heart sank a little after ordering, but for my first time ordering , I'd say was a good experience! Placed an order at 31 January, on 9 February I got a update saying it takes longer than expected due to high volume of orders, it shipped out on 17 February, and it arrived on 19 February! The eyeshadow sets were wrapped excellent and I love the color gold 001 alot🤩 it's even prettier in person! 🥰 Thank you Pat McGrath for the pleasant experience!🙏
Philippa
February 19, 2026
No response, bad service
placed an order..... 10 days later I can see it's not been shipped. Emailed customer services twice - nothing. From other reviews it seems their standard practice to not respond. V disappointing.
Lucia
February 16, 2026
extremely disappointed with my experience ordering from Pat McGrath Labs.
I am extremely disappointed with my experience ordering from Pat McGrath Labs.I placed my order on February 9th, and as of today, it still has not been dispatched. However, payment was taken immediately. It’s unacceptable to charge customers right away and then fail to ship the order within a reasonable timeframe.What’s even more frustrating is the complete lack of communication. I have sent multiple emails requesting an update and have received no response whatsoever. No explanation, no estimated shipping date, nothing.For a brand positioned as luxury, I expected a far higher level of customer service and professionalism. Delays can happen, but ignoring customers who have already paid is incredibly disappointing.I will seriously reconsider ordering from them again unless this issue is resolved promptly.
Malinda Weiss
February 5, 2026
Absolutely zero staying power
Absolutely zero staying power. Faded before i drove 10 minutes to work. Worst lipstick i have ever owned
EB
February 5, 2026
Order never shipped
Order placed on 24-01-2026 and it hasn't been shipped yet. Customer service is unreachable and does not respond to emails. I also requested to cancel my order, but received no confirmation or response.
Gabriela Moskova
February 5, 2026
I placed an order with Pat McGrath Labs…
Update: order was refunded just like that without explanation, whyy?!?I placed an order with Pat McGrath Labs (Order #2228830) over 5 days ago. The item I ordered was clearly marked as in stock, yet my order still hasn’t shipped and there has been no tracking update.I’ve contacted customer service multiple times via email and have received no response at all. At this point, the lack of communication is more frustrating than the delay itself. I want update…This is disappointing for a luxury brand. Customers shouldn’t have to chase basic order updates or wonder whether their order will ever ship. I hope this gets resolved soon, tje item is now out of stock!
Liv
February 5, 2026
No shipping, no answers
Placed my order on January 24th, before the bankruptcy was announced. I’ve requested to cancel the order a week and a half later as it still hadn’t been shipped, despite being promised next day shipment. Customer care stopped answering my e-mails and it’s almost been 2 weeks since I’ve placed my order.
Agnieszka Pacewicz
February 4, 2026
Great products…when you actually receive them!
I placed an order 23/01/26. To date it hasn’t been posted; customer service said they would look into delay days ago and no update, no response to any emails or chat online. Products are exceptional but customer service is beyond shocking
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