paylesscar.com Reviews
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1.3 / 5
Average user rating
405
Total reviews
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paylesscar.com Reviews
Read real experiences from customers of paylesscar.com.
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Daniel Watanabe
April 5, 2026
TLDR this company may not provide you a…
TLDR this company may not provide you a receipt for your rental, so do not rent through them if traveling for business or on government orders as you will not be able to file for reimbursement.I was forced to book through payless a few weeks ago as they offered the lowest price for a government rate. After completing my rental and returning the car, I was not given any receipt. After seeing that I didn't get an emailed receipt either, I submitted a request online and called the company. They customer service rep told me that he sent the receipt and I should receive it in 30 minutes. I did not. After a full week of calling customer service multiple times and leaving support requests online, I still have not received the receipt. I even gave them three different email addresses to use. They finally responded to my initial customer service request left on their website only to say that I should have received the receipt by email (I still have not). The last time I called customer service they told me that if I cared so much I should have driven 3 hours to the nearest Payless counter to request a receipt there.Unbelievable incompetent, and belligerent customer service that gaslights their customers instead of helping them.
Ray Ashby
April 5, 2026
Zero concern for customers
Zero concern for customers. Manager just did nothing while the line was 2 hours long. This is on Kauai. They know the airport schedule. No excuse for no staff. Couple people had some kind of reservation issue and the manager should have stepped up. Instead he just let the time drag on. 30 minutes while people are waiting 2 hours. Do not rent from these guys
John Cunradi
March 23, 2026
Didn't have any cars.
Through Expedia I rented a car to be picked up at the San Diego car rental building. I paid in-full in advance.We showed up to get the car and they're closed. The airport was still open and thousand more people were landing. I heard over the transportation bus radio that they had three more busloads of people on the way and many more flights were due to land. A number of people were standing around all having the same experience. They paid but no car, leaving many people in desperate circumstances. so we uber to the hotel and back the next morning. Turns out they have no cars. They won't even attempt find me one or give me a refund and essentially told me to F***-off. Eventually, I found a car rental place off the premises for double the price and got an old beat up car to use. They told me to take it up with Expedia. Expedia uses only AI for customer interaction and it does not recognize the word "refund". That's makes them worthless to me.Fortunately, I call my Discover card and got a human. This young woman was sympathetic and efficient in dealing with this issue. Kudos to Discover
T M
March 23, 2026
Don’t rent here it’s the worst service and they don’t care!
One person working on Sunday one of the busiest days! 25 minutes per rental contract which means I waited 1.5 hours to get a mediocre cheap car. Never again!!!
Shanequa Wright
March 16, 2026
One of the most unprofessional car…
One of the most unprofessional car rental experiences I’ve ever had. This company lures customers in with cheap prices, but then hits you with outrageous charges afterward.I rented a car on February 27 with a return date of March 1. I returned the vehicle early on March 1 as agreed. However, when I checked my credit card statement, I saw a charge of over $600 claiming I didn’t return the car until March 3 and that I was six hours late.I’m trying to figure out how I could possibly be in Texas and Georgia at the same time. I returned the car as scheduled and had already flown back to Texas.To make matters worse, they also charged me for refueling the vehicle even though I filled the tank the night before returning it. The gas station was less than 10 miles from the airport where the car was returned.I have reached out to the company for help and have received very little assistance. The only response I received was from someone named Tony, and the issue still hasn’t been resolved.This has been one of the worst rental experiences I’ve ever had. I would strongly advise others to carefully review their charges and documentation if renting from this company.
Darren Huxtable
February 24, 2026
Avoid Payless Car Rental at all costs.
Avoid Payless Car Rental at all costs.I had a very disappointing experience at Dubrovnik Airport and would strongly advise others to be extremely cautious.Despite providing proof that I already had separate insurance coverage through Zurich (arranged via Booking), I was charged for additional insurance. The process felt rushed and unclear, and I later realised I had effectively been sold duplicate cover.My advice:Do not sign anything until they print every document in full. Take your time. Read every line carefully. Question everything. Do not feel pressured at the desk.In my experience, the process relied heavily on upselling and lack of clarity. It left me feeling misled and frustrated.This was a first-hand experience and, unfortunately, I will not be using them again.If you’re considering this company, I would recommend going with a more established and transparent rental provider to avoid unnecessary stress at the start of your trip.Never again.
Joe
February 14, 2026
EXTORTION
This was plainly a straight up scam.The location for pickup was different than ALL the other pickup services at the airport. We unfortunately forgot this after traveling(which I think is understandable). We texted and called them several times at 2 or 3 diff. numbers but there was no response. The only message we got was to say that our car would be ready in TWO HOURS and we received that AFTER we left the place for another agency.When we finally figured out their address (which was wrong) and got a taxi there (and got ripped off on that ride!) they made us wait and wait and wait for no apparent reason only to tell us that the insurance would be an extra 1200USD!!!!!! I selected the insurance when I made the reservation and showed them that PLUS my personal insurance but nope! THANKFULLY there was a guy from another independent Mexican agency (Esteban at ETC Car rental- USE HIM- great guy!) who helped us out and gave us a great deal! And then I rerented a car fromhim because I elected to stay longer. So, your little scamming girl running that agency COST YOU TWO RENTALS TOTALING OVER 1800USD.... Needless to say, that WAS NOT the way to welcome one to Mexico and I was UTTERLY LIVID!TAKE YOUR NAME OFF OF THEIR AGENCY as I am about to TEAR THEM UP ON EVERY SINGLE RATING MECHANISM I CAN FIND.
Chris Miller
February 14, 2026
Double charged on taxes and fees from a…
Double charged on taxes and fees from a Priceline rental completely prepaid.
Nick Rigopoulos
January 28, 2026
This franchise location is a complete scam
This franchise location is a complete scam. After talking with Payless corporate their insurance is optional. We have our normal Allstate coverage and purchased more travel insurance to be safe. After arriving we were intentionally deceived by the sales rep stating they wouldn't accept either insurance coverage and then threatened us to be stuck there with no vehicle unless I purchased their insurance. I reluctantly agreed so my wife and I wouldn't be stranded. The sales rep again lied stating the lowest insurance costs us $151.99 which was 3x the original price we originally paid. I only learned of this scam after I got back stateside and had the ability to further investigate their claims. I just received an email from the manager Alma Toro stating he has audio and video recording of what transpired. Convenient how he pointed out me signing the rental agreement without the context of my ignorance in assuming they were acting on good faith in their business practice. They were intentionally deceitful in upselling me unneeded coverage (again we were already twice insured) at a higher coverage costs in which the rep told me that was the cheapest coverage available. Basically if you like to waste money, be lied to, and have no accountability on who you do business with they're great. But should you want an honest service avoid this franchise scam
John Maki
January 28, 2026
Payless Car Rental employs deceptive practices
Payless Car Rental at SEATAC airport incorrectly charged me $149 for insurance that I rejected at the counter. My wife was with me and concurs with my version of events. Payless claims that I "signed off" on insurance so tough luck, to which I have responded with the following observations.Either:1. The clerk misheard me and made a mistake.2. The clerk heard me correctly and made a mistake.3. It doesn't matter. The clerk meant to scam me.4. Payless lacks a check process to ensure this type of “miscommunication” does not occur (e.g., double checking extra charges with the customer; verbally walking customers through the meaning of each separate initial or signature; etc…)Payless has responded to my complaint saying that I "signed" the rental document, to which I say "I responded to the sections the counter clerk identified and assumed my wishes had been correctly recorded". This company is deliberately deceptive and abuses customers according to publicly available reviews and social media sites. Their overall Yelp score is 1.5. The BBB concur that Payless has deceptive practices.
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