peets.com Reviews
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Join 51+ users reviewing Peet's Coffee. Read verified ratings and real customer experiences on peets.com before you order.
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2.4 / 5
Average user rating
51
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for peets.com.
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peets.com Reviews
Read real experiences from customers of peets.com.
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VICTOR BRUNELLE
December 21, 2025
I don't like the way they conduct business.
Ordered and paid Nov 28. Received Dec 19. I can understand delays in shipping but I do not accept the pushy way they maneuver customers to sign up for auto delivery. I tried to re-order 2 bags of coffee for $47 and they tell me I need another $1.20 for free shipping. I didn’t see anything for sale at that price.. So 2 bags for $55? I don't think so and when I checked reviews I found many unhappy about being tied into auto delivery. I don't like the way they conduct business.
Manikandan duraisamy
September 22, 2025
I go here for coffee everyday
I go here for coffee everyday. Very enjoyable
David Massoni
September 6, 2025
I wish i can give them 0 stars
I wish i can give them 0 stars. The customer service is terrible. I purchased a Lors Coffee machine and they were great. Peets bought them and did not even notify customers that their subscription would be canceled. I have been trying for months to buy coffee from Peets and it is out of stock everywhere. I have called numerous times and they say will be available tomorrow. Nobody from customer service calls you back. Terrible company do not buy PEETS.
Eva
September 4, 2025
My favorite coffee
Peet’s Coffee is super tasty. The website is easy to navigate and shipments have always come on time. This is my favorite coffee!
Ailia Mira
May 19, 2025
I wish there were ZERO STARS
I wish there were ZERO STARS. Horrible Service. Horrible Privacy handling of data. Endless emails despite multiple unsubscribes. No way to change your email so you can control it. No way to delete your information. Customer service phone line only offers options for purchases, no general customer service. I HATE PEETS and will never shop there again.
Shan Beau
December 21, 2024
I was a sometimes Peet's coffee drinker…
I was a sometimes Peet's coffee drinker until I got an espresso machine and discovered the joy of making my lattes with several of Peet's dark roasts! Unbelievable flavor...why buy a $5 latte when you can make your own and it tastes amazing. I have a Peet's subscription and love that it has the flexibility to delay, change, or skip shipments. Plus when they have items on sale of offer discounts, you can often get your regular product or another added on for the discounted price and have it shipped for your next delivery date. LOVE PEET'S!
KM
December 12, 2024
Peets online customer service and fulfillment are waste of time
Peets online website didn't fulfill my first-time order at all. The customer service rep (possibly an AI-generated bot) claimed they were working hard to fulfill the order. Peets' website claims the usual shipping time is 2 business days but busier times would get an arbitrary, undefined longer shipping period. I waited 5 business days and, since they could not promise to ship within 10 business days, Peets cancelled my order. Peets is owned by a large multinational company, so maybe that explains the lousy service. I decided to order much better coffee from a small business vendor.
KRL
October 11, 2024
Terrible Online Order Management
Terrible Online Order Management. No follow-up emails telling you the shipment is on its way with a tracking number. Online Order shipments take up to 10 days for fulfillment. Confusing and incomprehensible order page for subscriptions or immediate orders.
Richard
October 10, 2024
Stale beans, lousy fulfillment
I first got Arabian Mocha Sanani in a Peet's coffee shop. I went on to mail order it because the shop could rarely get FRESH roasted beans - it is now not available in the shop. Peet's has change their definition of fresh roasted, and now send me beans that were roasted a week before they ship them to me, so I now get beans that are 10 days or more since the roast date - most recently they shipped me beans on 4 Oct that were roasted on 24 Sept and I got them on 8 Oct. Those are old beans, no matter what they say about the packaging keeping them fresh. The crema, for example, is notably less 8 to 10 days after ROASTING, not after I open the package and the really wonderful flavor highlights are gone by then at most 14 days after roasting.Recently their fulfillment has gotten worse: I had a once a week subscyaription. I received one week's over a week late, and the next week's on the following day - so no coffee for 2 weeks, and then 2 pounds in 2 days.
Walter The Coffee Guy
October 7, 2024
Peet's Big Bang medium roast whole bean coffee…
This is a review of Peet's Big Bang medium roast whole bean coffee. I purchased a 10.5 ounce bag that was on sale for $8.99 US at my local Meijers. Regular price is $10.99 US.. This coffee came packaged in a light weight resealable Mylar foil bag with a standard degassing valve. The package had very little information about the coffee inside, roast type and basic brewing instructions and expiration date. This is a blend of Arabica beans. Upon opening the bag the fragrance of the whole beans was pleasant, sweet and coffee like. Inspecting the beans I found a high-quality bean roasted to a medium roast in my opinion. This coffee had an expiration date of 5/2025. I ground 50 grams to my normal one notch course of medium on my Bodum Bistro burr grinder, again this coffee had a very pleasant fragrance. This 50 gram dose was brewed with 1.2 liters of cold filtered water in a Cuisinart Pure Precision CPO-850 automatic pour over coffee maker.The aroma from this coffee while brewing was almost non existent. Upon cupping I found this coffee to have a similar aroma, tasting this brewed coffee I found virtually no acidity, and a pleasant but not heavy mouth feel. This coffee was smooth on the palate but I found it to have very little actual coffee flavors...it was quite bland. The SCA rates coffees with a cupping score of 80 or higher as specialty grade coffees. Using their scoring system I rate this coffee at 78. Peet's is considered by most as the originator of the second wave coffee movement...the introduction of specialty coffee. As many of you may know my benchmark for coffee blends is Eight O'clock Original whole bean. This Peet's blend has a long way to catch up. While I could not find anything to dislike about Peet's Big Bang, I really could not find anything to like about it either. At a price on sale of 86 cents/ounce or $13.75/pound this is quite expensive for coffee that is less than mediocre, let's say I was underwhelmed...very underwhelmed. Who is this coffee for, anyone who has money burning a hole in their pockets or someone who is a name dropper. I seriously can not recommend this coffee, it was a huge disappointment and is not worth the money spent.
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