penhaligons.com Reviews
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4.6 / 5
Average user rating
2235
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for penhaligons.com.
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penhaligons.com Reviews
Read real experiences from customers of penhaligons.com.
Brands may not incentivize or pay to hide reviews.
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Lucy-May Bentley
April 10, 2026
Ella L helped me with a delivery issue…
Ella L helped me with a delivery issue and was very understanding. Good customer service and of course, lovely products.
Nkechi
April 10, 2026
Ella L was so warm and helpful
Ella L was so warm and helpful
Stacey Mccann
April 10, 2026
Tabetha B was excellent and resolved my…
Tabetha B was excellent and resolved my issue quickyl
Alec Maguire
April 9, 2026
I put my wrong deliver it address…
I put my wrong deliver it address in.Leah B sorted quickly for me.Thank you so much Kind Regards Al
Mary Heron
April 8, 2026
Helpful Staff
Lucie G was so helpful and polite. Top marks.
Paul
April 7, 2026
Penhaligon resolved my request!
Penhaligon were able to resolve my request to refund money for a purchase I returned. It took almost three months for this to happen, but Justine C, the person at Penhaligon who researched the problem, was able to resolve it. I am grateful for her intervention to bring a good resolution to my request!
Brittany O
April 7, 2026
Dean Q was courteous and speedy
Dean Q was courteous and speedy. My shipping issue was resolved quickly and easily.Thank you Dean!
Michael
April 7, 2026
Exception product but most importantly, exceptional customer service.
Went out for a drink in the area on Bank Holiday Sunday and decided to see what all the full was about after hearing so many positive reviews. As soon as I walked in I was greeted by a very professional and friendly lady. She demonstrated various different fragrances and also taught me a few things about aftershave and how to apply it correctly etc. I seem to have issues with longevity of aftershaves and apart from a select few I tend not to change from what I know. I left the store after spraying a tester with the plan on returning should the fragrance remain after a period of time. Which it did, even after washing I could still smell the Hanfeti. I returned to the shop and the lady was not present but another lady equally as professional an pleasant served me. My biggest bug bear is poor customer service and these two ladies showed me how customer service should be done. Exceptional. Going forward your aftershaves will be my preference.
Consumer
April 6, 2026
Great communication and follow up from…
Great communication and follow up from Tabetha B! My issue was handled professionally from start to finish! Thank you for great customer service!
Jo
April 6, 2026
Wonderful customer service from
Wonderful customer service from Sara z. My bluelight discount code was not working and Sara responded and resolved the issue immediately. I was issued with another discount code without any hesitation.
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