petstock.com.au Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 85+ users reviewing PETstock. Read verified ratings and real customer experiences on petstock.com.au before you order.
Related articles
1.8 / 5
Average user rating
85
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for petstock.com.au.
Brands may not incentivize or pay to hide reviews.
petstock.com.au Reviews
Read real experiences from customers of petstock.com.au.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Ben
April 8, 2026
The worst service and greeting you’d…
The worst service and greeting you’d want walking into their store with your pup. The team were disorganised, cold and really couldn’t be bothered helping. Vic was the person that served me unfortunately she seems liked she be better off taking a day off. The person with purple hair was rude and condescending and when asked a question didn’t care. Our main enquiry was puppy school however after this brief encounter I wouldn’t confidently take any advice from a this bunch of mishaps. Absolutely disgusting service by Vic and her team!
Chahat
March 23, 2026
Adopted a kitten through Petstock – left with $2000+ vet bills and no support
I adopted a kitten through Petstock’s rescue partnership with Rocky Roads Rescue and had a very disappointing experience.From day one, the kitten had persistent diarrhoea. I raised concerns early, but over the following two weeks the condition worsened and ultimately required hospitalisation. I incurred approximately $2,000–$3,000 in veterinary expenses, medications, and specialised diets. PCR testing later confirmed parasites (Cystoisospora and Cryptosporidium), which are commonly seen in rescue environments and require specific treatment.I escalated this to Petstock and spoke with a regional manager (Brendan), who initially advised the matter would be reviewed. However, I was later told Petstock would not take any responsibility and that I should deal directly with the rescue.During the call, it was clear that Petstock fully supported the rescue’s handling of the situation. I was also told he was “highly satisfied” with the rescue’s communication, despite my experience being limited to repeated advice to continue Pro-Kolin without further guidance.The only outcome offered was a $50 voucher, which does not reflect the seriousness of the situation or the financial impact.EVEN A REFUND OF THE ADOPTION FEE WOULD HAVE BEEN A MORE APPROPRIATE AND FAIR RESPONSE. Even now, there has been no clear communication on how or when this voucher would be provided, and there has been no further follow-up.I chose to adopt through Petstock because I trusted their partnerships would provide oversight and support. Unfortunately, this experience showed that when issues arise, adopters are left to manage the situation on their own.
Ema
February 17, 2026
Disappointed groom
I recently took my long-haired dog to Pet stock Country NSW for grooming, and unfortunately, the experience was disappointing. I clearly explained that I wanted to keep his hair long, especially on the face, and specifically asked not to trim his facial hair.Despite this, my dog’s face was cut, and the trim was uneven — completely contrary to the instructions I gave. It’s clear that there was a serious miscommunication, and the groomer did not follow my directions.Thankfully, my dog wasn’t hurt, but the result was very frustrating. Grooming services should carefully listen to owners’ instructions, especially when it comes to styles or hair length, and ensure proper communication throughout. I hope Petstock country NSW improves in this area so other pet owners don’t have a similar experience.
Robert
January 28, 2026
I have been dealing with Petstock in…
I have been dealing with Petstock in Carrum Downs in both their retail and vet areas now for over 17 years.I have been a frequent flyer there with my beautiful Rag Doll cat (Ande) for all those years.It was with great sadness that I lost Ande to health issues in the past few days. It is absolutely devastating.I have just received a lovely condolences card and flowers from their Carrum Downs facility. Thank you so much for your thoughts and kindness.Their vets and all of their support staff have been sensational for all of those years. They have allowed Ande to have a long healthy life.Thank you so much.Please if you reside in the Frankston, Dandenong, Carrom Downs area then I recommend Petstock Carrum Downs to you all without hesitation.
Jim007
January 26, 2026
Don't expect delivery instructions to be on the address label
Product fine but the delivery instructions provided on order were not transferred to the address label. This meant the instruction for the courier to not enter the property were not there resulting in our almost loosing our recently rescued dog. When raised with company they advised sometimes dispatch transfer details, sometimes not.
Daria
January 24, 2026
PRICE MATCH What a FARCE PETSTOCK
NO STARS if I could .. hopeless ..they say they do price matching .. not true .. I went into the store to purchase 2 boxes of Big Dog raw and asked them as I've done it before .. they said they do but they now have to add shipping .. I was perplexed .. anyway the staff member went to the register to do some checking and then came back and proceeded to tell me the cost .. Now the product retails for $27.99 ..I had an online price match of $25.19 .. he told me that it will cost me $30.99 to purchase .. I said what the?? he said because it's a click and collect he has to add shipping .. I said NO that's not price matching and I just walked into the store .. but how does walking into a store mean you have to add delivery charge???? I said no thank you and walked out ... ended up at Petbarn who were happy to do the price matching .. and I got my product for $25.19. You're going to lose customers. PETstock you're hopeless !
Sharyn Gapps
January 23, 2026
The rude server
The server did not engage in conversation and was rude, I in the many years of buying from petstock Batemans Bay have never experienced a worker like this , I had to tell him it was the wrong item and was not happy at all, I will never have him serve me again ,
martin willcocks
January 23, 2026
Useless staff aggressive staff lazy staff
If you want to make the staff at petstock do their job and your tired of the useless staff rude staff and all the other bits I've read on this page send your emails to head office of Woolworths they own 55% and we all know how Woolworths treats their staff
Michelle Grosser
January 20, 2026
Website pricing and then website cart…
Website pricing and then website cart pricing dont align. When questioned apparenyly its because of the area of the store and pricing. Went into the said store and pricing was lower..... not impressed. The store staff were also shocked, its really too late as now Ive gone from long term loyal customer and moved to another store.
Mary Cecilia Groves
January 12, 2026
TO add insult to injury
I went to Petstock Robina to buy quality dry food for my dogs… these are part of our family.They were promoting a 20 kg, Australian brand so I chose that along with treats in the same product.The gentleman’s service was excellent…That’s where it ended.1. The product was like recycled cardboard, with no protein smell at all…Our 3 dogs wouldn’t look at it…and one is a Labrador. A literal food vacuum.2. A few weeks later, I returned the product and was astonished by the reception… The obvious senior attendant was on defence immediately…All I said was, ‘I want to return or exchange dog’…to which, with her hands in the air, she continued, ‘dog food which is rubbish’… She had obviously been thru the procedure often before during that period.3. She said she would refund the product if it was NOT opened… Me, ‘How do I know it’s rubbish if I don’t open it?’ To which she replied, with an arrogant smirk, ‘it does NOT come with a palatable guarantee! That is our policy’…I asked if all of their products have a palatable guarantee? I suggested an inquiry into pet food quality…Still no response…and no refund. I am left with $70+ rubbish to dump, plus the effort involved.4.To add insult to injury there was still half the full pallet on sale behind me…even though they are aware of is quality. ….
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).