phivillaus.com Reviews
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4.2 / 5
Average user rating
217
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for phivillaus.com.
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phivillaus.com Reviews
Read real experiences from customers of phivillaus.com.
Brands may not incentivize or pay to hide reviews.
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Joel Tauschek
April 7, 2026
Great customer help line
the customer help line. I ran into assembling a gas grill and went online for help for my questions on assembling the grill three times. Each time they responded to me within the day, answering my questions.
Thomas Family
April 6, 2026
We purchased a patio set last year but…
We purchased a patio set last year but didn't put everything out until about 3 weeks ago. That is when we discovered that we were missing several cushion covers. I emailed the customer service team and they responded immediately. They asked for some photos that we gladly provided. Soon after that, I received an email that my cushion covers were on the way! The cushion covers arrived about two weeks later.
Kathy C
March 27, 2026
Very happy with product and customer…
Very happy with product and customer service! Received some parts that were wrong but after emailing and confirming what we needed replaced customer service was very quick to ship the correct parts! Happy with our new set of furniture and TY customer service!!
Cabolu
March 25, 2026
I do not recommend buying unassembled!
I do not recommend buying unassembled. The screw hole patterns are not accurate, the screws are painted aluminum and will easily strip. The cross bracket flanges are not straight. Once the chair is assembled per instructions you will have to shape bend/racking the chair for all 4 legs to sit on the floor at the same time. Assembly can be time consuming especially if you use the Allen wrench that’s furnished. I would only consider buying again only if assembled. You have to remember these chairs are made in China! They are not much better than the similar chairs at Walmart that are assembled for $29.97.
Steven
March 24, 2026
Farrah from Customer Service was Fantastic!
Farrah from Customer Service was fantastic to work with on an incorrect part in one of the chairs. The timing of responses was great, very clear directions.
Nancy
March 23, 2026
Great customer service!
I purchased the Summit Stackable Patio chairs from this company. First of all Fed Ex delivered package that was banged up and had a hole in the side of the box. The guy brought the package to the door then came back with 3 screws that must have been floating around in his truck. I ended up missing some screws and the company knocked $$ off my order. Very nice as it was not their fault. They also answered quite a few questions I had and responded almost immediately. My son ended up putting them together and as it turned out, they were fairly easy to assemble.
Kerri Donahue
March 22, 2026
The customer service was top notch
The customer service was top notch, the product was not. I would give 5 stars for service, 1 star for product. Bought a patio set and the seat was broken, table was dented. Shipping boxes looked terrible. Replacement seat was fine, replacement table had noticeable scratches and missing paint. I will have to touch it up or risk rust. Unhappy that a new table isn’t in new condition. It doesn’t affect function but it’s dissatisfying. The speed of delivery was great though. 3 stars because they have excellent workers.
Ron M.
March 21, 2026
Prompt followup to my inquiries
Prompt followup to my inquiries
naomi kawaguchi
March 19, 2026
HORRIBLE
HORRIBLE. We bought an outdoor patio set. It came very quickly, but as soon as we put it together there were parts missing. Pieces of the cushion were missing and holes werent aligned to screw. I reached out to the company and they refused to send us a new replacement. They asked us to pay for the parts and for the mistake that they made. Ridiculous
Robert Pratt
March 10, 2026
This company is what all companies should strive to be.
This company, and all the people that handled my replacement request are absolutely amazing!!! They identified my product, date purchased, warranty info, acknowledged my payment and sent it from their location which may be in Asia......and I received it in about 8 days!!FABULOUS COMPANY....THANK YOU SO MUCH!!!!
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