picturesongold.com Reviews
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2.4 / 5
Average user rating
435
Total reviews
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picturesongold.com Reviews
Read real experiences from customers of picturesongold.com.
Brands may not incentivize or pay to hide reviews.
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Stephanie Pratt
March 27, 2026
This company is an absolute sham!!!!!
This company is an absolute sham. From lost item to the on-going dialogue about nothing that made me become suspicious they weren't going to do as they promised. The biggest takeaway is the quality of jewelry. I paid $175.00 for a necklace that had my husband's handwriting on it. I bet that necklace, on which his handwriting was engraved, didn't cost them $1.00. If I or anyone had seen or felt the item before I purchased it, I would have moved on. You can buy something much nicer on Etsy that will be quality and a legitimate seller. This group is a bunch of thugs selling "jewelry" that I wouldn't be caught dead in upon seeing and feeling it in person. Save your money.
Ed Curtis
March 16, 2026
Buyer Beware
I paid for and placed an order for a Personalized Religious Medal. When the package arrived, there was nothing in it! The packing slip says “Shipping by USPS: First Class Mail” but the shipper was actually Amazon. When we called we were told they would “look into it” and then when we followed up (they didn’t get back to us. We had to follow up) we were told the “claim was denied”. We paid for the medal and received an EMPTY PACKAGE! Really? Did they think we were trying to scam them for a PERSONALIZED religious medal so we could have two of them?? THEY messed up and it should have been a simple fix. We’ve called multiple times trying to speak to a supervisor to no avail. We are reporting them to the BBB. If I’d looked at some of the other reviews first, I never would have placed the order. Beware! Call it a scam, call it theft or simply bad business. Whatever you call it, order at your own risk.
Petrauskas
March 10, 2026
Never got my order SCAM
Never got my order. Keep getting the runaround or no response at all. Has been many months trying to resolve this. I lost money and my kid never got his Christmas gift.
Andrew Muller
March 6, 2026
What they advertise is NOT what you…
What they advertise is NOT what you get. This company (also goes by AliviaDanny) is a SCAM. They sell garbage lockets and their laser engraving DOES NOT look like what is advertised. It is a joke. I had them replace the locket and the second one looked just as bad...and after a month it started tarnishing and the little diamond on the front popped off...and it wasnt worn that much. Customer service was a NIGHTMARE. They couldn't track with me at all...I had probably like 30 plus emails back and forth. Sometimes they would respond as if I was a new person with an issue...and I would ask them to read the thread...It was a mess to deal with them to replace my first locket and the after I bought the second one (the replacement they "fixed") it looked just as bad- they kept saying oh send it back (on my dime) and we'll fix it- but you can't fix what is already shoddy quality. Anyway I kept pressing them for a full refund and I returned both lockets-that took weeks and they said the refund was coming and it was only a partial since they have a melting or re-stock fee on engraved products. Now that make sense but when the locket picture is dull and not vibrant (as they advertised) and the locket is falling apart and tarnishing - thats not okay. I'm not paying to be duped.so after a month and a half of back and forth -I contested it on my credit card and got my money back....THIS COMPANY IS TRASH STAY AWAY! Don't waste your time with them I can't believe they are still in business!!
Jonathan
March 5, 2026
I wrote a one star review detailing the…
I wrote a one star review detailing the horrible experience I had with this company about two weeks ago. The company responded detailing how I should reach out so they could rectify the situation immediately. Well I reached out to the person I was told to and they had no idea what I was talking about. They wanted me to explain the issue and situation from the start, despite having done so with another associate for over a month and through over 20 emails. This shows this company doesn't care and will say anything to off put negative reviews. I was one of the lucky ones and got my money back. (not by the company but by bank/creditor). So again, DO NOT TRUST THIS COMPANY!EDIT*** 03/6/2026. Their response below shows they dont even read the negative reviews to begin with. I mentioned more than once in my original review and this one I was already refunded my money through my creditor. Now they want me to tell my bank to reverse that?? Why for more games? To keep the product i returned and my money? SHAM OF A COMPANY!!
Shannon Rodriguez
March 5, 2026
I was a little worried about ordering…
I was a little worried about ordering on short notice but the package was delivered on time and correct. I ordered a name necklace for my daughter and she absolutely adored it.
J Martin
March 2, 2026
Have attempted to resolve my issue with Pictures On Gold to no avail
Have attempted to resolve my issue with this disreputable company on multiple occasions. There lack of providing a valid resolution is incomprehensible. As a public service announcement...purchase absolutely nothing from this company...my order number was/is 1247378. Worst buying experience of my lifetime!!!
Josie B.
February 27, 2026
Order never arrived and then when I…
Order never arrived and then when I called they gave me the round around blaming Amazon delivery issues. It’s been over 30 days and I still haven’t received a refund for my lost order I’ve placed numerous emails to resolve the issue and calls
TAMARA M SMITH
February 27, 2026
Recently ordered the St Michael protect…
Recently ordered the St Michael protect us bracelet. Received and love it!!However company needs to be very clear about shipping! Package was shipped via Amazon there is no indication on order form under “shipping”
kaitlin tharaldsen
February 25, 2026
Absolute scam of a business
Absolute scam of a business. They charge ridiculous prices and the item is cheap and I’m not sure if it’s even real gold. I called several times to return and they say they will call me back and never do. SCAM
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