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4.9 / 5
Average user rating
309
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for plumdiamonds.com.
Brands may not incentivize or pay to hide reviews.
Read real experiences from customers of plumdiamonds.com.
Brands may not incentivize or pay to hide reviews.
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Vernon Sampley
April 11, 2026
I was nervous because it was the first time I've made a purchase online for something personal. First class operation. I highly recommend.
N Jackson
April 8, 2026
Overall, the staff as a whole was extremely helpful for the whole process, answering my questions about any topic. I asked about payment options, stylistic ideas, and even shipping details, and I was not once treated rudely or left to wait. This was a very nerve-racking time for me, and the Plum Diamonds Staff did a wonderful job top to bottom.
Patrick
April 7, 2026
Ease of shopping and comparing different items. Prices are reasonable. Great communication and customer service. Overall the process was smooth. I would recommend.
Brittany L.
April 5, 2026
I was researching lab grown diamonds and which companies people had great experiences with, and I happened to see Plum Diamonds in Reddit with all great reviews. I looked them up and was thrilled to see how close they were to where I live.I ordered the Try-On Kit first with a variety of settings and diamond shapes for my 10 year ring upgrade. I’m so glad I did because I went with a completely different style than what I originally was thinking about in my head.I customized my ring setting, picked my diamond, and placed my order online. Communication from Plum went above and beyond. They reached out with every step of the process. They worked with me to have the ring dropped off at a secure location since I wouldn’t be home to sign for it.A little more than 3 weeks later, I had my ring on my finger. And oh my goodness, it’s STUNNING! I can’t believe the quality, especially for the price. Ring shopping now is so different than it was 10 years ago, and had we known about Plum back then, we would’ve went with them originally.10/10 recommend!!!
Leah Utley
March 30, 2026
There was a FedEx issue with shipping and Josh from customer service provided genuinely the best customer service I’ve ever received from a brand. He was proactive, understanding, and fixed everything. Once the band arrived, it was gorgeous and I’m so happy with it. Thank you!
Jazmyne Wide
March 30, 2026
Everything was amazing, communication was great. She absolutely loves her ring would 100% recommend.
Chad Witt
March 26, 2026
J on grind MC magic times
Jesse Comb
March 23, 2026
Amazing and personalized service 2 times out of 2. Will be back for a 3rd!
Henry
March 23, 2026
I recently received the engagement ring, and I truly don’t have the words to express how impressed I am. It is absolutely perfect; beautifully crafted and even more stunning than I imagined. I’m confident she is going to love it.From start to finish, the entire experience was exceptional. The communication, attention to detail, and overall level of customer care made the process smooth, enjoyable, and completely stress-free.I’m incredibly grateful for the time and effort that went into both the ring and the service. It means a great deal, and I couldn’t be happier with my decision. I highly recommend them to anyone looking for both quality craftsmanship and a truly professional experience.
CL
March 20, 2026
Plum Diamonds made sure I got my partner's dream design and made the whole process so smooth. Can't recommend them enough!
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