princess.com Reviews
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2.1 / 5
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princess.com Reviews
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Alex Z
April 7, 2026
A Princess Promise Broken
A Princess Promise Broken: (this is going everywhere - I'm sure you'll be out here with the ban hammer but let me just say this I’m not going away AND I am not following your directions on where to post my grievance) Ship: Royal Princess (never board)We purchased tickets with the understanding that we would receive a livable stateroom with functioning air conditioning. Upon boarding, we discovered that our assigned room had no working air conditioning. The temperature in the room made it unlivable. This was not a minor inconvenience; we could not sleep and using the accommodations we paid for was physically painful. One of our friends had to leave our room within 5 minutes because it was too hot for them. We spent several hours of our vacation time reporting the issue and requesting assistance. In response, we were repeatedly provided maintenance “cards” indicating that work had supposedly been performed. Despite these claims, the issue was not resolved. The air conditioning remained inadequate throughout nearly the entire cruise. We were not moved to a different room until the second-to-last day of the cruise. Even then, the replacement room’s air conditioning was insufficient and did not fully resolve the issue. In addition to the failure to provide basic accommodations, we were treated rudely by ship personnel when we attempted to address the issue. We approached the matter respectfully and simply asked for a functional room. Instead, we encountered dismissive responses and poor customer service. After the cruise, Princess offered what they described as a “good faith” credit of $200 to be used only on a future cruise with their line. This does not meaningfully compensate us. In order to use this credit, we would have to book another cruise with a company that failed to provide the service we paid for and has since been unhelpful in resolving the matter. We are not considering doing so at this time. I have also attempted to resolve this directly with the company through email, their website, and by phone. I was repeatedly redirected without assistance. I was told to submit the issue through a specific section of their website, which I was unable to locate. During a phone call, I was informed the matter was “not their department,” told they could not transfer me to a manager, and was then disconnected after approximately 12 seconds. —There’s good news though! Redemption is but a simple act of complete repayment of the money we spent on the ticket, although you’ll never be able to give me the time off I took from work, after that I go away.
Paula Siegman
April 7, 2026
The quality of the food was poor .
I was very disappointed with the quality of the food on the Ruby Princess. Nothing like the great food we had on the Princess Sapphire a few months earlier. Princess's choice to save money on food, will result in a substantial loss in customers. I for one, will not be returning.I was also upset about the beds that were attached to the walls. I banged my head on them a few times. I'm surprised there are no lawsuits because of it.
Jennifer
April 6, 2026
Med on Princess was disaster
I was on a Med and was nicely surprised with food quality and shows. When it comes to guest relations - it is just poor. So many people who are not talking English properly and in that way I could not solve my issues. I read here reviews of other passengers and it looks like we do agree for the same. I have to mention that I have encounter with Yurii from Shorex and guy does have lack of maneers, sounds prepotent and whoever had written reviews about him on other sites and social media was right ~ guy just does not belong to department where you have to be polite and normal. I felt way much uncomfortable with him and even asked to be helped by other staff. This crew member should take his bags and go home as so many people deserve to work and will be thankful for a job.All in all, Princess is going down..
Trisha Varrelman
April 3, 2026
Refund nightmare…
My problem with Princess Cruises right at this moment is that I canceled a cruise February 23rd due to a breast cancer diagnosis. I still have not gotten my refund. Every time I call they say it'll go back on the card and if it doesn't go back on the card I will get a check in the mail. I was going to Better Business Bureau but was urged to make a plea hair on social media first. I'm out almost 6 grand and I'm having cancer surgery in less than a month. Can anyone help me get my refund? I will go to the Better Business Bureau if this doesn't work, and then we'll go to the Attorney General of Washington State because this is unacceptable to have to wait for or more weeks for a refund of something I paid in full for and can't use now.
Tammy Teapot
March 31, 2026
I purchased a 7 day cruise scheduled…
I purchased a 7 day cruise scheduled for April 18-25 from LA to Mexico on November 2025 for $1722. I was diagnosed with breast cancer March 2026 and asked for a credit of $1722 to be applied to a future cruise. Princess cruise asked for proof of my cancer which I supplied and then only gave me a credit of $833.65 to be used in a year. I have filed a complaint with BBB and asked for the full credit. I’m not asking for a refund, I’m just asking to apply the full amount to a future cruise. This seems more than fair .
David Hughes
March 31, 2026
Avoid these like the plague!
Awful cruise that treated my parents terrible! They are both disabled yet weren't helped with their luggage during embarkation or disembarkation,due to an unfortunate illness while onboard my father was quarantined and was told the only way to get food and drink to him and my mother was by room service and yet was charged £5 for each room service delivery! During their 6 days of quarantine nobody came to clean their bed sheets either.After coming home we have even found out that they were overcharged on their folio bill (which I have managed to now rectify to an extent) but if I hadn't noticed the error they would have been overcharged $200 dollars yet no goodwill gesture was even offered on top for their treatment and they can't even give them back all their crew appreciation they paid as they have now left the ship and it's non refundable,pretty much unbelievable beyond belief for me,to treat 2 vulnerable members of society this way and with a terrible folio bill itemisation,I wonder how many more people on board the emerald princess have had extra money taken from them without ever realising!
Lisa Dimaio
March 29, 2026
Princess cruises need to ditch their…
Princess cruises need to ditch their new allotted boarding times & go by status. Many of us have paid big $ to show our loyalty, so, I think status should determine cruise embarkation time. Regardless of how many people have the loyalty & have become elite, I disagree with the entitlements downgraded. I love Princess cruises, but, PICK UP YOUR ACT.
hayley castle
March 27, 2026
A little kindness goes a long way !
I have cruised with Princess since 2018 and have enjoyed every cruise. If things aren't quite right Princess have always done their best to rectify it. I am about to go on my next cruise in April which I booked 2 years ago to New Zealand and Fiji ( my absolute dream !) My 60th year and Princess 60th year !I thought I would book my own flights myself ( first time ) and perhaps get a good deal. To cut a long story short I was scammed for a huge amount of money which was taken without my consent. I received my tickets so there was nothing I could do (a hard lesson to learn, should have used Princess ) The stress made me very poorly and my hair fell out, then the war with Iran and the USA began causing disruptions, flight changes, and cancellations.I called my Princess Cruise Agent Dhalveen ( my absolute Savior ) she was so supportive, kind and helpful ( even though I didn't book flights with Princess). I knew if my flights were cancelled I would lose my cruise , I would lose everything which I had saved up for many years. Thankfully Dhalveen said she would support me and that I was not alone. She kindly helped with new flights (which she didn't have to do).This lovely lady went above and beyond and I am truly grateful.Princess Cruises and their staff have always made our holidays very special but what stands out for me is the kind compassionate lady Dhalveen and that's the reason why were return year after year.For those of you who are considering cruising I highly recommend Princess.....ask for Dhalveen to she will look after you ! A little kindness goes a long way, hopefully to New Zealand and Fiji !
Beverley hanley
March 26, 2026
I thought I was booking the relaxing…
I thought I was booking the relaxing cruise of my dreams to Hawaii . Quite quickly we discovered cancelled ports,disappointing but rolled with it until we just received our flights . Expecting a direct flight of perhaps 11 hours but getting indirect flights culminating in a journey of more than 24 hours ( including a layover of 9 and a half hours in Chicago airport) 5 different airports in total. As someone who is disabled this is totally unmanageable for me .
Stephanie Davies.
March 25, 2026
I just wanted to say that Dhalveen at…
I just wanted to say that Dhalveen at Princess cruises is an absolute star ⭐️ She has helped me so much booking my cruises excursions packages with total patience and is so professionalIt doesn’t matter how often I call her as my consultant at Princess she is always ready to helpSo thank you, Dhalveen
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