rebelsport.com.au Reviews
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1.7 / 5
Average user rating
151
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for rebelsport.com.au.
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rebelsport.com.au Reviews
Read real experiences from customers of rebelsport.com.au.
Brands may not incentivize or pay to hide reviews.
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Dean Beale
March 24, 2026
Rebel MacArthur square
Rebel MacArthur square, you are terrible!!! I spent time sorting out football boots for a underprivileged child in PNG with salesman, upon deciding on type, I said we needed size US 9 the sales man grabbed the box stating it was correct size even pulled boot out and looked then handed me the box which was a 9 but boots were 7.5. I traveled to PNG only to disappoint a kid with wrong size. In hindsight I should have double checked but in my rush I took the salesman at a professional standard. Very disappointed rebel. Your staff need to take some pride and put a bit more effort into confirming what’s in the box is the size on the box. No way I can return as I won’t be back to Sydney again.
Steve Willoughby
March 9, 2026
Poor systems lead to a poor customer experience.
Dealing with the online team gives you the impression you are dealing with a bunch of monkeys bashing a keyboard. What a terrible and frustrating experience. Their logistic system is poor and makes the online experience painful.
Anne Muscat
January 29, 2026
I ordered items over a month ago
I ordered items over a month ago. The items were not sent out as they couldnt find stock. I had to chase them up about it as they could not care less. I have been chasing a refund with them for over a month. I spend at least 2 hours a week on hold and the finance team have not been able to issue a refund as they must be so uncable of doing anything. I cannot believe how bad their customer service is. I have never ever had this bad service with any other company. I will never buy anything online again through rebel. If I could give no stars I would.
Santi De Filippo
January 25, 2026
Terrible costumer and managment service
Unfortunately I had a poor experience at this rebel store, wich puts in doubt of the quality and originality of the shoes/boots they sell. I came in at 10am, right when they opened the store. I requested my size in a pair of boots that I liked and it took them around 20 minutes to return with my desired size, wich, by the way, were poorly stitched and did not look as nice as the pair on display. I then tried another pair of boots and requested them on my size; they arrived more promptly with the boots thid time but the had a big stain on them. I finally decided to buy the 1st pair I've tried and when I was going to pay for them at the counter, they said that they could not sell them to me because they were not yet released. I left the store empty handed after spending 1 hour with them and unable to give me a solution. Very poorly managed and unable to sell a product on display. No compensation of any kind was given either and they let us go without writting our phone number anywhere for a later more formal apology. For all these reasons you receive a 1 star review. What a waste of time and transport money.
Geraldina Godino
January 25, 2026
Unfortunately I had a poor experience…
Unfortunately I had a poor experience at this rebel store, wich puts in doubt of the quality and originality of the shoes/boots they sell. I came in at 10am, right when they opened the store. I requested my size in a pair of boots that I liked and it took them around 20 minutes to return with my desired size, wich, by the way, were poorly stitched and did not look as nice as the pair on display. I then tried another pair of boots and requested them on my size; they arrived more promptly with the boots thid time but the had a big stain on them. I finally decided to buy the 1st pair I've tried and when I was going to pay for them at the counter, they said that they could not sell them to me because they were not yet released. I left the store empty handed after spending 1 hour with them and unable to give me a solution. Very poorly managed and unable to sell a product on display. No compensation of any kind was given either and they let us go without writting our phone number anywhere for a later more formal apology. For all these reasons you receive a 1 star review. What a waste of time and transport money.
James Ryce
January 8, 2026
How are still in business?
RS Macarthur square. Went in to buy a pair trainers, the "salesman" studiously ignored me and made himself scarce. I walked out, they lost a $200 dollar sale.
Nicholas Daswani
January 6, 2026
Unfulfilled online order
I ordered a mini nfl ball that was in stock. After selecting and paying for express shipping on the product, it never arrived. After chasing them up to see where the product was, they explained that it was a mistake on their part, as they had no express shipping to me. So they just didn’t send the product at all and waited for me to inquire after waiting for well past the time frames. I received an order confirmation and still Rebel didn’t process the order due to an internal issue. The order still hasn’t been sent and they decided not to send it and refund me the money, however they only refunded the money paid via credit card and not the points spent for partial pay from my loyalty card. I’m out of pocket $9.95 and have no product 10 days later, yet the product is still in stock. Why not look after your loyal customers?
Mike Stasiuk
January 2, 2026
No basketball hoop, no communication, still no word a month later....
This experience mirrors almost exactly what another customer has described below.We ordered in early December based on a guaranteed pre Christmas delivery. Since then there has been no proactive communication, no response to follow up enquiries, and now we are well into January with no basketball system delivered and no clarity on timing.What makes this worse is that Rebel requested feedback, then blocked my original review when it was posted. The review was factual, honest, and not abusive. Blocking genuine customer feedback rather than addressing the issue is highly intransparent and unprofessional.At this price point, customers expect basic communication and accountability. Delays can happen, but silence and suppression of reviews is unacceptable.Very disappointing experience overall.
Jason Peter
December 23, 2025
Don’t trust Rebel delivery and installation
Rebel sport can improve their customer service and stand by what they advertise. I purchased a basketball hoop for my son’s Xmas present before the Xmas delivery cut off date and after some back and forth on a daily basis until today the 23rd December they have said it won’t arrive until the new year. A refund wouldn’t be back in my account quick enough to go get one elsewhere, it cost $2000 so it’s not a good time of year to be $4000 down until the other $2000 can be refunded. I get told every day the warehouse will get back to me with a confirmed delivery date and time, I wait an hour on hold each time because I’m sure they’re stuffing someone else around. Rebel should’ve have anticipated the busy nature of their business at this time of year and given themselves a longer window for a delivery cut off date. So now we have to print off a picture for our son to show him what he will be getting. You’re an absolute disgrace Rebel Sport.
Stuart H
October 30, 2025
Slow but did get assistance
Delay in responding to my online inquire but be patience as in my case they did respond and gave me a full refund. Give them as much information as possible (Rebel's order number and in my case the tracking number of the parcel Aramex lost)
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