restorationhardware.com Reviews
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2.2 / 5
Average user rating
48
Total reviews
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restorationhardware.com Reviews
Read real experiences from customers of restorationhardware.com.
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KEN LIPTON
April 9, 2026
Furniture shopping
Furniture shopping - reimagined . . . When your wife tells you you're going furniture shopping . . . Restoration Hardware's showroom in Oxfordshire, UK . . . Not only one of the finest country houses in the world, the nicest people with the best furniture and the most fantastic food set in arguably, one of the most beautiful places in the British Isles . . .
Harold Galvan
March 8, 2026
wall oclock very expensive…
I buy a wall oclock very expensive beautiful but quality very poor made in china .the machine was always no in time .
- -
February 28, 2026
We are on our third defective mirror…
We are on our third defective mirror delivery and the driver told us that if we didn’t accept the damaged mirror it counts against them (the drivers). APPALLED is an understatement. The HELL we care about your rating after spending 4 grand on a mirror. Then he proceed to ask my gf if she was in any films and where they were staying in a hotel. I asked the property for video evidence as all of this was recorded should they ever show up again- WOAH!
Tahir Qamar
February 3, 2026
Horrible Customer Service – RH Tyson Galleria
I had an extremely disappointing experience at RH Tyson Galleria — twice. During both visits, no one bothered to approach or offer assistance. When I finally asked for help, the response was rude, dismissive, and made me feel as if I wasn’t even a customer.I was there to purchase bedroom and patio furniture worth several thousand dollars, but based on the staff’s attitude and lack of professionalism, I decided not to move forward with the purchase. Experiencing the same behavior on two separate visits confirms this is not a one-off issue, but a pattern.For a brand that positions itself as premium and luxury, this level of customer service is unacceptable. Management seriously needs to address this before more customers choose to take their business elsewhere. I will be shopping at other retailers where customers are actually valued.
Rachel H
December 28, 2025
The GOLD STANDARD of companies
We have been purchasing items from Restoration Hardware for 20 years... and have never had even one complaint or disappointment in either their products or their customer service. From our perspective they are the GOLD STANDARD when it comes to high quality furnishings and treatment of their customers.
John C.
December 14, 2025
Bad customer service and…
If you enjoy bad customer service and overpriced, badly made furniture, then shop with RH. They’ll not disappoint.
Asma Ghafoor
December 14, 2025
Don't purchase Maxwell sofa from RH!
I purchased a few items from RH about 2 years ago when I needed to furnish my new condo. I bought Velvet curtains for my windows ($7K), Maxwell Sofa ($5K), Swivel chair (over $2K), a side board ($1.5K), etc. While I love their stuff, the Maxwell sofa gave me sacroiliac joint dysfunction. It took me a better part of two years to figure out that it was the sofa causing me SO much pain. My sofa is in pristine condition (It is white color and I live by myself, no kids, pets, etc and it is still like NEW) because I cannot sit on it for too long let alone take a nap on it! It took me (a physician) and my primary care doctor quite some time to figure out that it was my sofa causing me all this pain. I am well aware that I made my purchase 2 years ago, however, if it was well made, I should NOT have had issue with it. I am not trying to swap out a worn out sofa for a new one but this thing feels like it is FULL of ROCKS! Not surprising they weren't very nice about working with me. NOT HAPPY WITH RH and I WON'T BE GOING BACK TO THEM!
Lawrence
December 10, 2025
West Palm Beach is abysmal
West Palm Beach is abysmal. Customer service is absolutely horrendous. Rude, dismissive, combative in spite of the fact we have spent well into the mid 6 figure range in 2 states. I will say Colorado was amazing. We have been very disappointed in the West Palm Beach location. Much more to say, and recommend other options.
ALCIDES LUGO
November 4, 2025
Unsatisfactory Service from HR
We are very disappointed with the service from Restoration Hardware (HR). While the furniture quality is excellent, messages are ignored, calls are no returns, and it seems there is no care of passion for their work.
Robert Chudakoff
September 16, 2025
What's happened
What's happened. The quality of the furniture has gotten so bad, poor workmanship. We waited over 4 months to receive the order that came in damaged. They delivered a replacement that was worst than the first. This order takes two trucks and 4 men. they just don't care. Give your local discount furniture store a chance, i believe you will get a better quality product.
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