royaldesign.com Reviews
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3.7 / 5
Average user rating
6829
Total reviews
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royaldesign.com Reviews
Read real experiences from customers of royaldesign.com.
Brands may not incentivize or pay to hide reviews.
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Emma Ruth Levie
April 12, 2026
Waited three months for my table to…
Waited three months for my table to arrive, then it did but with the wrong legs. Now it’s been another two months since the faulty delivery and still don’t have a sign when this problem Will be solved. Have this big table standing in our house that we can’t use.
Mrs R
March 24, 2026
Nice products but no
Nice products but no, I would not buy from Royal Design again. I returned the item on 20th Feb, got a refund today 24th March. They are based in Sweden and the right paperwork wasn’t sent tocustoms. Then they have a 10 day wait policy from receipt of the item to actual refund. What a shame
Max H
March 22, 2026
IMPORT TAXES AND CUSTOMS NOT INCLUDED IN PRICE
I ordered three Quist Candle Holders, totaling 243 USD back in September 2025.Happy with the purchase until March 2026 when I get an invoice from FedEx asking for 152 USD for customs and import duties for the very candle holders. Holy shit! That adds another 62% to what I already paid for the candle holders because they are made in China. When I buy stuff from Royal Design USA, I expect them to have sorted out the customs and import part before selling me things. DO NOT BUY FROM THIS SHOP IF YOU ARE IN THE USA. SCAM.
Grant McKenzie
March 5, 2026
Avoid at all costs
I would give zero stars if I could. My experience with Royal Design has been a total disaster from start to finish.I ordered a 3-seater sofa, and instead of a professional furniture delivery, they used an economy "kerbside" freight service. FedEx informed me they wouldn't even unload the 100kg shipment unless I got onto the truck and did it myself. I live on a hill with a steep driveway; expecting a customer to perform the manual labor for a massive double-pallet delivery on a main road is not only ridiculous, it’s a massive safety risk.To make matters worse, after the physical struggle of getting the 100kg shipment into my house, I discovered they sent the completely wrong fabric. We ordered "Limited Grey" and received Beige. Because we had already disposed of our old sofa in anticipation of this delivery, we are now forced to use the wrong covers just to have something to sit on.Royal Design clearly prioritizes the cheapest possible logistics over customer safety and order accuracy. I will never be ordering from them again. Avoid this company if you expect even a basic level of professional service.
Richard
February 14, 2026
A truly awful experience
A truly awful, awful experience with Royal Design. We purchased a table in November. It arrived damaged in December. We reported the damage upon receipt. Royal Design were unable to offer a replacement table, so we asked for a refund. We have still not been refunded, despite repeated chasing. Their customer service and refund teams are very hard to get hold of and unbelievably slow to return our money. Earlier this week, they told me it could still be two weeks or more due to a backlog they are working through - having previously told me it would have been paid by now. I cannot recall a worse customer experience than this. Looking at others’ messages below, one wonders if they are in financial difficulty and simply do not have the cash to pay customers what they are owed?Having exhausted all efforts to secure a refund with Royal Design, I will be contacting my credit card provider next week to see what they can do and lodging a complaint with Trading Standards.
Jennifer Cash
February 5, 2026
While they sell on Amazon one assumes…
While they sell on Amazon one assumes Amazons great return policy. Do not!! They had pictures of a product that was not accurate so I had to pay and insure to send it bk with their error not mine!! Horrible. Will not refund the entire amount. Do not buy!! They made me pay and insure the lampshades for $30 on $150 lampshades!
Gunnel W
January 28, 2026
Appalling customer service - incorrect delivery times on line
Although registered as a UK company with a UK website the delivery is coming from Sweden so when you pay £18 extra for fast delivery the website say going to shipping in 1 day. Within 30 minutes of buying the vase I spotted this in their confirmation and sent them an email asking them to cancel it as it was not yet possible to cancel it via the website. Don't trust what the website promises !!
Alison Vickery
January 26, 2026
No effective customer service escalation process
The core issue here is not a single error, but the absence of a functioning customer service escalation process.A product I purchased was not installable or usable because essential installation information was not provided by Royal Designs. Despite repeated emails, the response remained circular and dependent on “waiting for the supplier,” with no ownership taken to resolve the issue. Months later the issue is unresolved.There appears to be no empowered customer service team able to escalate or assess issues outside a narrow script. As a result, problems are acknowledged but not resolved. While the company responds promptly to Trustpilot reviews, this responsiveness has not translated into timely or meaningful resolution through private channels.Customers should be aware that if an issue arises, there may be no effective internal escalation pathway to reach resolution.
Luda
January 19, 2026
Unable to request a refund/ replacement
Extensive products with unsatisfactory customer support. We purchased a chair through their online shop, and it arrived in a box with absolutely no protective covering. As a result, one leg of the chair was completely destroyed: cracked and split into two pieces. We contacted customer support within just 15 minutes of delivery to replace the item, yet we never received any response. We repeatedly tried reaching out through multiple email addresses and phone calls, but no one answered. Being completely ignored after receiving a clearly damaged product is extremely frustrating and totally unacceptable.
Margarita Sysoeva
January 15, 2026
New Works
We ordered a New Works piece from Royal Design and received the items damaged. Royal Design has refused to replace the damaged items or offer any meaningful solution during the three weeks they indicated as the resolution period and has instead postponed the resolution for a further three months. This attitude toward customers is absolutely unacceptable.
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