rue21.com Reviews
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1.7 / 5
Average user rating
62
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for rue21.com.
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rue21.com Reviews
Read real experiences from customers of rue21.com.
Brands may not incentivize or pay to hide reviews.
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Kristin Myers Metzler
November 28, 2025
Pajama pants are terrible
We bought pajama pants. The sizing was all off and 1 ripped the first time it was worn. They were all useless.
Hannah
May 8, 2025
SCAM
They have witheld my money and never refunded my order. DO NOT USE THIS STORE, IT IS SCAM!
Keisha Holmes
January 26, 2025
Your website sucks
Your website sucks
Patricia Guidry
April 30, 2024
I need Rue21 to ship again please!
Rue 21 has been my favorite clothing store for years! Not only do I love their clothing, but my grand daughters (3) also love Rue21. You guys have put a halt on shipping. It's driving me insane! I want my Rue21 back like it use to be. Please go back to shipping!
Dylan
August 15, 2023
My first bad experience
I’ve been shopping there for a while, I recently ordered something online that I had seen in store. Online they only had one size option (which wasn’t my size) but in store there was my size. I went into the store to pickup my order and see if I could get the one in my size and the manager told me I could and then tried to charge me a second time for the jacket… if I have the receipt for the other one you are able to return and exchange.
Alondra Espinoza
July 26, 2023
I had just approved for the Rue21…
I had just approved for the Rue21 rewards credit card I was super excited to be able to use it for online shopping. Come to find out they turned off home delivery I was very disappointed I would have never applied for it if I had known they weren’t gonna offer that anymore.
Linda Nichols
July 4, 2023
Rue 21+
I had never been in this store before, but on Sunday, a friend and myself stopped in. This is the store at 75th and Thomas in Phoenix. We had a question about an item, and we encountered the most delightful associate, Darlissa. She was so nice and engaging and helpful. I would go back to that store just because she's there. My friend and I both spoke to Darlissa's manager to let her know how wonderful she is. The manager was also very nice and personable. We got to the register, and encountered another personable associate. She was the assistant manager, I believe. Nice store, nice people. Keep up the good work!
Aria
May 4, 2023
The workers at delightful
The workers at delightful to talk to they have emotions when they talk to you, the clothes are so cute and a lot of them are cheap but good material
Cristina
April 28, 2023
Very satisfied
Very satisfied. Items are like described and very nice. They fit perfectly on me. And prices are unbeatable. I purchased different sweaters, sweatpants and tops and jeans and I have to say that the quality is good.
Christine Parsons
April 22, 2023
If theySTAY AWAY IF YOU WANT THAT FOR WHICH YOU HAVE PAID FOR! screw up your order
DO NOT TRUST Rue21 to send what you ordered! If they screw up your order, they provide ZERO customer service. Rue21 scammed me out of my money, and never shipped product I ordered. Instead, they sent a pack of HUGE Dble-D bras (super ugly plaid ones) The customer service phone number on my $292.72 receipt offering customer service has a recording stating that they NO LONGER PROVIDE CUSTOMER SERVICER by phone! STAY AWAY IF YOU WANT THAT FOR WHICH YOU HAVE PAID FOR!
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