ruffwear.com Reviews
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2.1 / 5
Average user rating
64
Total reviews
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ruffwear.com Reviews
Read real experiences from customers of ruffwear.com.
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Ire Una
March 10, 2026
Ruffwear sent me a defective product…
Ruffwear sent me a defective product and they charge me a handling fee for the return. I will not be using them again.
Alice
February 25, 2026
Lead failed within minutes - disappointing response
Purchased a Switchbak lead directly from Ruffwear UK and it failed within minutes of first use.Our 8-month-old puppy briefly mouthed the lead while we were sitting at lunch and the webbing parted almost immediately, rendering it unusable. We fully appreciate that no leash is chew-proof; however, brief mouthing is entirely foreseeable behaviour for a young dog. We have been trialling multiple different types of lead and have never experienced anything similar.For a premium product at this price point, we would reasonably expect a basic level of durability. A lead becoming unusable within minutes raises obvious safety concerns.What was more disappointing than the failure itself was the response. Ruffwear characterised this as “accidental damage from external forces” and declined any remedy. A dog interacting with its own lead does not seem like an unforeseeable external force.We chose Ruffwear based on its reputation for high-quality gear. Unfortunately, this experience — and the refusal to resolve it — has significantly reduced our confidence in the brand.
Nicole Gottlieb
January 22, 2026
what a horrible experience with the…
what a horrible experience with the owner of this company. she is nasty rude and lazy! items came with tons of stains on the precuts and did not fit properly at all. wouldn't respond to emails and was nasty on the phone. never received my parcel for the exchange - DO NOT BUY FROM HER
Richard Stewart
January 20, 2026
Poor after sales / returns policy.
I have bought quite a few things from Ruffwear and always been happy” however they clearly work with a small team and their returns system is not in keeping” having to email and chase for a refund puts me off dealing with them again. When you ask top prices for products it’s imperative to have a very good after sales dept which they clearly don’t.
Anne Lyng
December 19, 2025
Ruffwear Polar Trex BC are not weatherproof
Bought Ruffwear Polar Trex which are advertised as weatherproof and “highly” water repellent, after a 3km walk on wet footpath (not walking through puddles!!) the dogs paws were saturated! Can’t recommend!
Rhiannon Morgan-Beckett
December 18, 2025
Ruffwear has gone to the dogs
Ruffwear used to be the go to for quality. I have two front leaders that are over 10 years old. They’ve been through the mill and still look in really good shape. But something has happened to the brand. A couple of years ago I bought a flagline and it disintegrated at the straps. I thought it was a one off, maybe faulty, so purchased another. My dog walked past some brambles and one snagged the harness and it ripped! So disappointed - and they’re not cheap and cheerful. I expect the harness to last more than one walk.
Consumer
December 15, 2025
Dog chewed through halter after first walk
I purchased a halter for my mini Bernedoodle 7 month old pup from a reputable pet store in Elora. It was slightly large but knowing she would still be putting on some weight I kept it. She wore it once and then almost chewed through it when sitting on the rug for 10 minutes after a snowy walk. For such an expensive halter, I was shocked that it was not more durable. I have used several other inexpensive halters and did not have this problem. The store refused to replace so I contacted the company. I was told that they did not cover items that were chewed. They offered me a 25 percent discount on my next purchase but I don’t have confidence in this company now. I see others have had similar experiences.
Laura
August 6, 2025
Nice product but clunky returns process
Happy with the cooling collar I bought but I had to chase them up twice to refund an item I returned. Once chased, they processed it quickly but this wasn't very slick and I wondered if I hadn't remembered to chase it up, whether I would ever have been refunded. I would recommend sending a tracked return so you can see when it gets back to them - I was glad I'd paid extra Royal Mail fees to do this.
Kylee Larock
July 8, 2025
Fantastic lightweight harnesses! Stand up to the test of time!
Love these harnesses! I’ve had ours for over 5 years for our pup and it’s still holding up strong to all of our trail activities and picking up our pup when needed. We recently adopted a second dog and bought her a ruff wear harness. The quality has been consistent since our last purchase and she loves the harness!
Lesley Stern
June 20, 2025
What a rip off!
What a rip off!I bought a leash less than a month ago and it's already snapped. I sent photos and asked for a refund and they denied me because the leashes aren't designed to be chewed. True, but they're designed for dogs who as they said in their denial "are crafty and determined chewers". E59 when I can get a better leash for less than 1/4 of that price? Ridiculous. But my bad for not reading the TP reviews and for believing that an exorbitantly priced product would be better than something cheaper. Never again.
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