rugs.com Reviews
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4.7 / 5
Average user rating
5822
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for rugs.com.
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rugs.com Reviews
Read real experiences from customers of rugs.com.
Brands may not incentivize or pay to hide reviews.
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patient
April 9, 2026
The options available and visual…
The options available and visual presentations definitely enticed me to purchase today:-).
Louise Burruss
April 9, 2026
I needed to exchange a rug (it was a…
I needed to exchange a rug (it was a great rug but the pattern didn’t work) and customer service was the best I’ve ever had with an online order.
Rhonda Main
April 8, 2026
Affordable Rugs! Great experience!
Rugs.com has been easy to work with. They ship quickly and the quality of the rugs is very good for the reasonable sale prices!!I just placed an order for my third rug from them and cannot wait for it to arrive!
Mark Williamson
April 8, 2026
Absolutely Wonderful Experience
Absolutely wonderful experience. Very professional all the way through. I have a feeling once I receive my new rug, I will be ordering another. Thank you for doing everything right! Mark G Williamson.
Jan
April 7, 2026
It was easy to use and offered a wide…
It was easy to use and offered a wide selection to choose from.
Daniel Whiteley
April 5, 2026
Rug and pad order never received
I ordered both a rug and pad over a month ago and had not received the purchase so I contacted customer service. They kept saying give them another day or two to find out why my order had not been received. After three emails with the same response I have asked for a refund back to my credit card. They offered to do a replacement, but the rug I ordered and paid for was the one I wanted, and if they couldn't deliver the original order why would I trust them to do a replacement.
Debora Blanton
April 2, 2026
Easy online shopping
Easy, efficient online ordering system. Great sale price on the rug I purchased. Looking forward to receiving the rug and hopefully it will be of high quality.
Ritchie Baltimore
April 2, 2026
Rugs.com has what you need for any style of home decor.
Rugs.com has a great site that can be navigated easily. I also like that it's easy to make purchases. And, every time I purchase a rug from their site, the quality of the rugs is always good.
Rick C
April 1, 2026
Website was easy to use
Website was easy to use. Tons of options and sizes. Plus a customer service representative answered my questions about returns and types of rug pads. Looking forward to getting our rugs!
Anne
April 1, 2026
Easy-to-Use Website
It was easy to review rugs and sizes and payment was easy, too.
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