rugstudio.com Reviews
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3.2 / 5
Average user rating
300
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for rugstudio.com.
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rugstudio.com Reviews
Read real experiences from customers of rugstudio.com.
Brands may not incentivize or pay to hide reviews.
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Chris
January 10, 2026
I had a problem with the delivery
I had a problem with the delivery; FedEx delivered to the wrong address! I called RugStudio; not ONLY did a person pick up the phone, but she was able to pull up my order and said that they would ship me out a new rug ASAP!!! Luckily, the person who received my rug reached out on FB, and I was able to pick it up at their house. It was wonderful dealing with this company, and they have a very loyal customer. I would very much recommend them - great products, fair prices, and WONDERFUL customer service!
Etleva Semaj
December 15, 2025
Theothora rug
I have been looking at this rug for 3 years at the other high end stores and I’m so glad I found it here and at one third of the price. Shipping was fast and great customer service.
Lisa Kehrt
December 7, 2025
Buyers beware
Buyers beware: I have taken RugStudio to small claims court to get full refund and free return label! The rug I received was “item not as described” long story short RugStudio takes no accountability at all for rugs not looking anything like the pictures online. Rug Studio absolutely Blames their customers and no where in their policy will they provide a refund of any kind! (Took me awhile to figure this one out)
Lisa
October 29, 2025
Awful Experience
Would not buy from this company. Rug is so-so . The delivery process was awful . Took forever to get and shipper was horrible. Will not buy from this company again
Trish H
August 2, 2025
Smartstrand fibers pulling out
I bought a Karastan smartstrand euphoria rug because I thought it would be durable. However strands of fiber are coming out. And I dont mean fuzz I mean whole strands. I can pull continuous rows of strands on the ends of the rug. I also have random strands coming out over the entire rug making it look bad. Rugstudio is blaming me and saying I have no warranty case because they claim I am using the wrong type of vacuum......Despite the karastan and Rugstudio warranty/care brochure having no requirement for raised beater bar/suction only vacuum, Rugstudio does not stand behind their product.
K. Leslie
July 15, 2025
Rug has unremovable plastic lock
I ordered an expensive rug from Rug Studio and waited months for the rug which was on back order. When it finally arrived, it had a wire lock on the rug (similar to the anti-theft devices you see on clothing in stores). This could NOT be removed, and their suggestion was "tuck the plastic lock under the rug" or "go buy wirecutters." Not the service you expect from a business selling expensive items, and incredibly discourteous. Never again, and buyer beware.
Consumer
April 24, 2025
Exemplary service, beautiful rugs
Have never had such an outstanding experience with any company! Rugstudio really sets the gold standard for customer care and quality of service. They went above and beyond to ensure I was happy with the rug; Becky especially was a tremendous help in facilitating an exchange for a different size (she really couldn’t have made it easier!) and was so kind and helpful when I had delivery issues. They could have left me hanging, but their team proactively reached out daily until the matter was resolved with the courier. Truly, you could not find a better company to trust with your rug purchase and will be recommending them to everyone!
Lauri Seghetti
January 16, 2025
Exceptional company!
Let me tell you about this amazing company and getting to work with Becky. I purchased 2 carpet runners by Surya in November 20th 2023. Within a few days Becky from Rug Studio let me know they were on back ordered. Every few months Becky checked in with me and updated the progress of my order. She reached out to the manufacturer a few times trying to get an ETA. She was always quick to respond to my emails. Finally the rugs arrived January 11th 2025. If it had not been for Becky I would have canceled my order. If you are at thinking to purchase anything from this company I would not hesitate! They are truly a wonderful company!!!
terez
July 1, 2024
Customer Service Team and Rug Samples Rock
I've had a number of experiences with the Rug Studio customer service team and they are fabulous. They are one of the reasons I feel comfortable ordering an online rug from Rug Studio, besides the fact that the rugs themselves are also beautiful and high quality. I appreciate that you can get samples too, since seeing a rug in person is so important. The customer service team bends over backwards to meet your needs and are quick to respond and extremely knowledgable. They clearly put the customer first and are so personable and thoughtful at the same time. I'm so impressed with them. Thank you, Rug Studio!
Lisa
June 8, 2024
I highly recommend RugStudio
I highly recommend RugStudio! I recently purchased a large dining room rug from RugStudio, with the help of Becky, their Senior Service Specialist. There were some issues from the maker of the rug we bought, and RugStudio made certain to remedy the issue and make sure we were happy with the quality and delivery of the rug. Becky worked tirelessly to communicate every step of the process, and she was incredibly nice and easy to work with. Buying from a company with such an incredible personal touch is harder to find these days, so when you do find a great company like RugStudio, make sure to shop from them!
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