samboat.com Reviews
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4.5 / 5
Average user rating
2504
Total reviews
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samboat.com Reviews
Read real experiences from customers of samboat.com.
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Manaia Martin
March 5, 2026
Awful Customer Support that uses AI to write responses and doesn't help.
My experience with SamBoat was awful, mainly because of their platform and customer support.When I first contacted their support regarding an issue I had on the platform, the initial response appeared to be written by a real person. However, it completely deflected my concerns instead of addressing the questions I clearly asked. After I pointed out that they were avoiding my questions, the tone of the responses suddenly changed and I started receiving clearly AI generated replies. The messages became generic, repetitive, and structured in a way that did not respond to my specific situation at all. Instead of providing clarification, they continued sending copy-paste style answers that completely avoided the core issue.They did not answer a single direct question. At one point, their responses even contradicted earlier statements, and towards the end, they began repeating my questions to me... I truly have no words...In total, I exchanged six emails with their customer support. It is very obvious that the first and last emails were written by an actual person, while everything in between was AI generated. It almost felt like they were making a fool out of me because they could've at least tried to hide the usage of AI, and adjust the tone and wording, so that it wasn't so obvious.Based on this experience, I would never recommend this platform to anyone.
Ferdi F.
January 30, 2026
(Scammers / Misleading Advertising)
Review (Scam / Misleading Advertising)Beware — this company is misleading and feels like a scam.They are extremely responsive and friendly when you’re booking, but once they have your money, everything changes.We booked a private boat for 6 people (the “Louis Vuitton” boat) and paid around €900+ plus insurance, gratuity, and service fees. The way they sell it makes it sound like a luxury experience with delicious, high-end food, premium drinks, and two island stops (Delos and Rhenia).They also push you to pay for cancellation insurance, but be aware: they don’t actually cancel. Instead, once you’re already on the boat, they suddenly tell you they can’t do the promised stops because “it’s too windy,” and that they’ll only take you around the island. When we asked to reschedule, they said they would “make it worth it,” but that never happened.The experience was disappointing for multiple reasons:The water was extremely cold, so we couldn’t truly enjoy the snorkelingThe “brunch” was basically avocado and crackers/toastThere was no crab meat, no scallops, nothing like what was advertisedThey promised sparkling wine, but that was not true — you have to buy itThey only provided local wine bottled by them, not what we were toldNo “premium drinks” like they advertised (premium vodka, champagne, gins, etc.)After the trip, I texted and called later emailed them to explain what happened and request a partial refund since we didn’t receive what we paid for — and they never responded.To make it worse, they didn’t even allow me to leave a review on their website, even though they send you a link to do it.Overall, this was not worth the money, and it felt like a bait-and-switch. Don’t fall for the marketing. If you want a real luxury yacht experience with great food and service, this was not it. Stay away from this company!!!
D Hansen
December 11, 2025
Booking was easy online
Booking was easy online. Dock directions were accurate. Captain and crew were ready for us and planned an itinerary that suited us perfectly.
Simon Johnson
December 2, 2025
Great yacht charter in Antigua.
Great yacht charter in Antigua.
Olivier Greoli
October 29, 2025
We were very impressed with Samboat
We were very impressed with Samboat! It was incredibly easy to find a boat with a skipper the day before our trip, at a very reasonable price. The whole process was quick and seamless, and the boat we found was perfectly suited to our small group. Excellent service, we’ll definitely use Samboat again!
Katrin Van Krause
October 21, 2025
was very easy to use and see options on…
was very easy to use and see options on the webpage
Martin Google
October 6, 2025
Everything was went very smoothly
Everything was went very smoothly , hiring a boat in a another country can be daunting , but everything worked out brilliantly, I will definitely continue to use Samboat
Ahmet Araşan
October 4, 2025
Great web functionality and exposure
Great web functionality and exposure. Not so much prospects and the calculations were not so easy to make.
Miss Joanne Freeman-Beardsley
September 30, 2025
Lovely experience .
Lovely experience .Good customer service.Reasonable prices. Although you pay for petrol at the end it wasn't as expensive as I thought at €74. They track you by GPS and know when you stop so you don't pay for stop time just movement time so worth knowing you literally only pay for what you use. We watched the dolphins for a while as we found them and that was a lovely experience.
customer
September 28, 2025
The approach to solving problems was…
The approach to solving problems was very good on the part of the agency.
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