scentbox.com Reviews
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3.8 / 5
Average user rating
299
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for scentbox.com.
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scentbox.com Reviews
Read real experiences from customers of scentbox.com.
Brands may not incentivize or pay to hide reviews.
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Nick Bermudez
April 10, 2026
You guys are shit and there is no…
You guys are shit and there is no cancel subscription button? Why do I have to email or call you guys?
John Rodriguez
April 8, 2026
They’ve really been reliable
They’ve really been reliable, great pricing, great staff. I recommend this to honestly everyone and anyone
Stephanie Rumsey
April 7, 2026
Truly iconic packaging
Truly iconic packaging! The perfume smells amazing and true to scent! Love it so far. Site is easy to navigate and they update you every step of the way as well!
Veronica M
April 7, 2026
Very hard to cancel Subscription
Scentbox has horrible customer service and an even worse billing system. They overcharged my card several times. Beware! Very hard to cancel.
Sandy Savill
April 3, 2026
Everyone at ScentBox is is…
Everyone at ScentBox is is wonderful,and the Customer service department is Amazing From the time I ordered Mercedes -Benz Floral Fantasy by Mercedes -Benz I have received notification Mercedes -Benz has a light,clean, beautiful floral scent,it's wonderful,I love it
Bruce Taylor
March 27, 2026
Such an amazing company
Such an amazing company, amazing sense, great quality love the applicator that it comes with
Bill
March 27, 2026
The scents I've received thus far have…
The scents I've received thus far have been premium. However the shipping time is outrageous. Not sure yet if the scents are worth waiting for or if I should try another site.
customer
March 26, 2026
GOT MY PACKAGE IN GLASS SPLINTERS
GOT MY PACKAGE IN GLASS SPLINTERS. broken in pieces.
Dyna Pickle
March 25, 2026
The absolute best place to sample what…
The absolute best place to sample what would otherwise be very expensive perfume. Love them! You get your moneys worth and can keep yourself from spending and not being able to return later. I have been with them for over 2 years!
Maria Stevens
March 24, 2026
Scent-sational experience
I was gifted a ScentBox 6 month package and so far I’ve had a I’ve ‘Scent-sational adventure’. It’s a great way to try different perfumes. The little atomisers have been delivered on time and the colours are lovely. Customer service is good, this month I had a small issue trying to select my choice of perfume, (I input my choice for March, inadvertently selecting it twice for it to show on April’s calendar too. I couldn’t find a way of deleting it so refreshed the page resulting in not being able to access the March calendar at all. I Emailed ScentBox Sunday asking them to amend and confirmed my choice of sample. I received a friendly response well within 24 hours, explaining I had been late submitting my choice and that the ‘default’ sample had already been dispatched, however as a goodwill gesture, they are also sending me my choice for this month. So overall I’m really happy with ScentBox customer service and all the perfumes I’ve had so far .
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