scotch-soda.com Reviews
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1.6 / 5
Average user rating
442
Total reviews
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scotch-soda.com Reviews
Read real experiences from customers of scotch-soda.com.
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Lynn
March 31, 2026
Beautiful
Beautiful, good quality jacket. Looks great! Perfect fit - lots of positive comments.
Nina Mo
March 13, 2026
FRAUDULENT COMPANY, DON'T GIVE THEM YOUR CREDIT CARD NUMBER
Scotch & Soda's online stores are a fraud. They advertise items on sale that they don't even have in stock, only to get your credit card information. Then you don't receive anything and don't hear from them for weeks. When you contact them they tell you the items are sold out and that they can't refund the money to your credit card. I've had problems with them in several different countries. Someone needs to take this company to court!
Front Row
January 20, 2026
Beware of elastane in garments.
Scotch and Soda pants are often a blend of cotton and elastane. The problem with the pants is not the cotton but elastane. This synthetic looks beautiful on first site but is a nightmare to take care of. Garments with elastane wrinkle with ease and removing them is extremely difficult. Traditional steam and iron techniques will fail because elastane cools differently than cotton. Also, the sythetic will pucker when ironing. Pressing the iron on the fabric offers little help. Avoid this product.
Pav Lalli
December 27, 2025
Bought a pair of trousers
Bought a pair of trousers , shortening the trousers was guess work and then they left the security tag. To top it all I got attitude
TA
December 11, 2025
I bought from Scotch & Soda many pieces…
I bought from Scotch & Soda many pieces over the years... I haven't done much research into fibres. Now I realise all those pieces are often 100% polyester.I always wondered why they smell so bad quickly and also found that the clothes never had a soft, nice, natural feel to them. Even though their designs are really cool. Feels like a rip-off...
Rod Hobbs
December 10, 2025
Avoid
Ordered an item online, arrived quickly, great.It was a size medium but what turned up could have easily been an XXXL, it was comical. Sent back to London shop by Royal Mail, waited, chased, told me they had a new returns platform, sent me a returns email notice, 2 weeks had gone by at this point. Chased again, very vague promises and nonchalant response, chased again, yes processing refund, chased again. At this point exactly a month has passed and I am still waiting for a refund. Will be going into London shop and demanding a refund. I don't care how good your clothes may look Scotch and Soda, you have completely lost me as a lifetime customer. Dishonest organisation.
Darron Tillman
November 24, 2025
CUTE CLOTHES
CUTE CLOTHESSHITTY QUALITY AND RETURN POLICYCOST ABOUT 1/3 FOR A RETURN SO THEY'RE MAKING MONEY EITHER WAYNEXT TIME I'M IN NEIMANS,BLOOMINGDALES OR NORDSTROM!? I WILL LET THEY LEADERSHIP KNOW I DONT APPRECIATE BEING SOLD LOW QUALITY CLOTHES AT FULL PRICE**** DO NOT PURCHASE FOR THE WEBSITE ****ITS A HUSTLE
Renan Sevillano
October 19, 2025
Don't buy it
Don't buy it. the quality is terrible...Bought a pair of shoes and after 5 uses the logo is already fading out, apart of that, it's built out of a matterial that just by touching it you can say it's bad quality
Marianne k
March 5, 2025
I was on holiday in dubai
I was on holiday in dubai, and i got the chance to visit s&s in Dubai mall…. I got the best service ever from the saleswoman who’s name is Aika .. she has ro be promoted as she was very hardworking, nice and knowledgeable about the current trend…Five star to Aika
Sabrina McCarthy
February 27, 2025
Terrible policy, terrible customer service
So disappointed. I’ve been a loyal Scotch customer for years now, and made a simple mistake of placing the wrong size shoe. In most cases, it’s no problem. As it was super late, I filled out the contact form immediately requesting to cancel the order. I received a reply this morning basically saying, “we’ll try, but there’s no guarantee”. What!? It was literal minutes later that I tried cancelling the order. So I call customer service, and they tell me the shipping label was created, and that the item I ordered is non-returnable, and I’m stuck with these shoes that don’t fit. The worst part is that I used my Club Soda points I had saved up for this purchase, and they didn’t even offer to return them to me. The person I spoke to clearly didn’t care about my problem, why are you in customer service if you don’t care about making things right? She also informed me that “they don’t cancel orders”, and it states that clearly on the website. How interesting, because I had to go through every stupid link at the bottom of the site to find that information. Trash experience, trash policy. I admit it was my mistake, but to not make any kind of concession or help me in any way is egregious. Avoid this company.
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