scoutandnimble.com Reviews
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4.2 / 5
Average user rating
631
Total reviews
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scoutandnimble.com Reviews
Read real experiences from customers of scoutandnimble.com.
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Riverterrace
April 10, 2026
Terrific customer service
We ordered a bathroom vanity but then the work to install it was delayed months due to a poor contractor experience. Once we finally got to installation we discovered that the top to the vanity was damaged sitting shipping. Scout and Nimble ordered a replacement immediately, which arrived on time and they followed up! Great customer service!
Patti Mayward
April 4, 2026
An online site full of current top tier…
An online site full of current top tier home products like Scout snd Nimble is a gift! Your amazing customer service staff is also necessary for a great shopping experience. Thank you!
Julie R
March 19, 2026
Proceed with Caution
While they represent lovely furnishings, they are horrible at everything after you make your purchase. They don't tell you the merchandise is coming from the far East and it takes an inordinate amount of time just to get the merchandise on a ship. Then you wait for it to get across the ocean etc. I could have purchased the exact same thing from many other sources and receive the goods in a timely fashion! Then they said they attempted a partial delivery but I was here the entire day and no such attempt happened! While they have a lovely web site I would rather go with a name I trust! Proceed with caution!
Emily Ostarcevic
March 4, 2026
Excellent customer service
Excellent customer service
Ranya Barrett
March 3, 2026
Exceptional Customer Service
Paige and Ava at Scout & Nimble provided truly top-notch customer service during a recent order that could have easily become complicated. Instead, they made the entire experience feel smooth and well-managed from start to finish.From our first touchpoint, Ava was kind, efficient, and professional, consistently advocating for our needs along the way. Paige’s expertise and product knowledge were invaluable in ensuring everything was handled seamlessly.I’m incredibly appreciative of their support, and it’s clear that Scout & Nimble places a strong emphasis on exceptional customer service—something reflected in the many positive reviews they’ve earned.
David Morales
February 27, 2026
process simple and easy to order
process simple and easy to order
Paul Hiley
February 23, 2026
Very helpful on phone
Very helpful on phone
David WILLEMS
February 11, 2026
Double check check your order
I ordered 3 lights. I accidentally order the wrong finish. I did read the return policy but I guess I didn't see where that you couldn't exchange. That was disappointing. I contacted customer support and Ava sent me one return label for 3 descent sized boxes and asked me to combine them into 1 box. I told her that couldn't be done and to please send me 3 return labels. Ava did not respond. I contacted customer support again and everything got taken care of. The return policy is a little strict so make sure that you get your order right the first time!
anonymous
February 10, 2026
Poor craftsmanship, worse customer support
The Four Hands Isador dining table from Scout & Nimble is attractive but poorly made. After 3.5 years of minimal use and careful adherence to care instructions, the seams on both short ends have split—over 8 inches on one end and nearly a foot on the other. This is not minor wear and tear; the table is literally coming apart.Scout & Nimble denied my request for a replacement or refund because the one-year warranty period had passed, and stated that “wood does naturally expand and contract over time, so some splitting is to be expected and normal.” Splitting of this magnitude in a lightly used dining table at this price point is not normal. Labeling it as “expected” raises serious questions about Scout & Nimble’s product standards and commitment to its customers.My experience reflects poorly on both the product’s craftsmanship and Scout & Nimble’s willingness to stand behind its products. Buyers expecting durability or accountability should think twice.
Holly
January 12, 2026
Such great product selection- Paige was…
Such great product selection- Paige was incredible to work with. Efficient, helpful, friendly, knowledgeable- can't wait to get the items.
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