shadesoflight.com Reviews
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4.2 / 5
Average user rating
4014
Total reviews
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shadesoflight.com Reviews
Read real experiences from customers of shadesoflight.com.
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Laurlawl
April 4, 2026
Simply stunning
We just love our Circle Sphere pendants from Shades of Light!! We wanted to review them bc when we shopped for pendants for our kitchen renovation we couldn’t find any customer images for the ones we liked. These pendants are so beautiful and are a focal point of the kitchen. They aren’t overwhelming- we have 2 of the 18” wide on a just over 8’ island. Absolutely stunning. We initially went bigger and customer service was easy to work with for exchanging size. I’m still trying to figure out how to post a picture of how amazing they look…
Stacy
December 29, 2025
DO NOT SHOP HERE
DO NOT SHOP HERE. Returns are a nightmare - you have to provide and pay for your own shipping label, and then wait OVER A MONTH to get your refund. Even then, when you finally get it, they'll claim they needed to take out a restocking fee because the item wasn't in perfect condition (a complete lie). AVOID AVOID AVOID
JOSEPH
December 12, 2025
Great outdoor light
Great outdoor light
Hubley Team
December 11, 2025
Multiple Issues on 1 Order with No Urgency to Make Better
We experienced multiple issues with a single lighting order from Shades of Light that point to serious quality control problems.Over the course of this order:We were sent incorrect parts twice, each time with instructions for a different fixtureCanopies for what were supposed to be identical fixtures arrived in drastically different sizesAfter installation, it became clear that the fixtures themselves were not consistent — the crowns were different sizes, causing the lights to hang visibly uneven next to each otherEach issue required additional coordination and repeat electrician visits on an active project.While mistakes happen, the larger concern was how the situation was handled. After several documented failures, we requested a supervisor call and experienced days of delay with no follow-through, despite being told someone would reach out. The lack of urgency and management involvement was disappointing.As a professional contractor, we recommended Shades of Light in good faith, and these issues reflected poorly on us with our client. This combination of quality control failures and slow escalation response does not build confidence or support repeat business.
Olivia
December 9, 2025
Lack of transparency and shady return policy
I have previously ordered from Shades of Light several times and had a great experience - good quality product and fast shipping. My most recent experience has been left me not wanting to order again. I choose this company because of their high end designs but when I ordered a ceiling fan I was surprised to find it delivered in a box by another brand. This brand wasn’t mentioned in the shades of light name so I search it and come to find out it’s a standard ceiling fan that I could have purchased at Home Depot or Lowe’s for 100$ less! Plus avoided the 30$ shipping! I emailed customer service and they said they have an exclusive only section but not everything is exclusive. No offer to price match and they told me I would have to pay return shipping. The box was damaged so fortunately I was able to send it back after talking with a more helpful rep but this lack of transparency is unsettling. Additionally I ordered a flush mount light which did not work in my renovation. I paid to ship it back. I STILL have not received a refund for both of these returns after weeks! I have followed up multiple times. Apparently it can take 30+ days? No thanks - I’ll be ordering from Home Depot next time.
StanB
December 8, 2025
Nice Light but missing two screws - Not great for a $700 purchase
I purchased, Hazy Lining Chandelier CH21129 BK. Black / Hazy GlassI like it but when assembling found its missing two thumb screws. (it requires multiple to hold on the glass panels) I contacted customer service and was asked to email pictures and some other information. Its TWO thumb SCREWS and its being researched and some kind of claim being filed for a a couple of screws if I follow their process correctly. I can google and find my own screws (they cost a couple dollars) but for $700 I would expect this company to better. I won't purchase anymore premium lights from this company because they have made a small problem - PAINFULL to solve and it is not my fault. Not at all a premium experience.
Marsha
October 30, 2025
I purchased the Blanche mirror
I purchased the Blanche mirror. It was packaged very safely and securely. The quality is wonderful. A solidly made lovely mirror. the gold is a lovely soft shade. I love this mirror. simple design but solid and lovely. thank you
Elizabeth Niles
October 23, 2025
Ordered two lanterns for our Sumer…
Ordered two lanterns for our Summer house front porch. One arrived with broken pane. It was a giant pain to get them to replace it and took a long time. We had to return home and ended up installing it with the missing pane on the back so you don’t see it. Not impressed. 10/25/25 UPDATE: The AI customer reply to this review claimed that they were taking my return seriousoy but did not in any way address the return process including having to take photos of the packaging, saving the packaging and the timeline (too long) which was the basis of my original complaint. Way too much effort expended on my end for a replacement pane of glass.
Mary S
October 9, 2025
Beautiful fixtures
Love my beautiful and unique light fixtures and received them quickly. Only problem is that a finial was missing. Customer service was great, but the only resolution would be to get a whole new unit which I considered a waste. Plus I cannot find a matching finial anywhere online.
Rachel
October 9, 2025
Excellent
Excellent, knowledgeable customer service. Nice products, reasonable prices.
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