sharetribe.com Reviews
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4.1 / 5
Average user rating
64
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sharetribe.com Reviews
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Support
April 3, 2026
A user-friendly engine for a service marketplace platform.
Easy to use, with excellent tutorials and support. It’s a wonderful booking and payment engine for startups to support service marketplace idea.
Alex M
February 4, 2026
Not built for running a real marketplace
I’ve run a real marketplace on Sharetribe, not a demo or side project, and my experience has been consistent: it looks fine at launch, but it breaks down once you’re actually operating a marketplace with real users and real money.At the start, it feels easy. You can get something live quickly, which is appealing. But once you’re dealing with approvals, moderation, payments, disputes, and use cases, the gaps in the product become very obvious.Listings and content management are extremely basic. You can’t upload multiple images at once and you can’t reorder images at all. There’s no drag and drop. Videos aren’t supported, so if you want video you’re told to host it on Youtube and paste a link, which then sits separately from the photos. The CMS is markdown-only, with no proper WYSIWYG editor, no sensible page structure, and no bulk actions. Managing content quickly becomes frustrating.Forms are another major issue. You can’t properly control what users enter. Required fields, formats, ranges, and validation are unreliable or missing. Most fields are just free-text boxes, which leads to messy, inconsistent data that’s hard to work with.There’s also no real logic in the system. You can’t create conditional fields or proper workflows. As soon as your setup becomes even slightly complex, it’s considered out of scope and you’re pushed toward workarounds, external tools, or developers.Payments are rigid. You’re essentially locked into Stripe. You can’t issue partial refunds from the admin. If an order is cancelled or refunded, the marketplace loses its commission and fees making it a negative transaction. Commission structures are flat and inflexible.Admin control over listings is one of the biggest problems. A listing can be approved based on specific information, and then the seller can edit important details after approval. There’s no way to lock fields and no visibility for the admin. For any moderated marketplace, this makes the approval process meaningless.Conversation and transaction handling is also messy. Messaging a seller again from a listing can create a new conversation that the system treats as a separate transaction. This fragments message history, inflates transaction counts, and makes admin records confusing. There are also no proper logs, which makes audits difficult or impossible.Moderation tools are extremely limited. You can’t temporarily suspend users or put them under review. It’s basically all or nothing. Worse, even if you ban a user, messages they’ve already sent are still delivered via email notifications. For example, someone can send their phone number through messages, the recipient receives it by email, and banning the sender afterwards does nothing. There’s no way to retract or prevent this.Admin and reporting tools are weak. There are no bulk actions, filtered data can’t be exported, sorting doesn't exist, and there’s no real analytics. You end up relying on spreadsheets and manual tracking, or pay third party tools.Zapier ends up being mandatory. A lot of basic functionality is pushed into automations. If you don’t want to rely on that or want something more flexible, the answer is to upgrade and hire developers. You end up paying for Sharetribe, then other tools, and then developers just to make things work.If you’re experimenting or building something very simple, Sharetribe might be fine. If you’re running a real marketplace with real users, real money, and real responsibility, it becomes an expensive and frustrating mistake.
Kirsten
February 24, 2025
Very Helpful Tech Support!
We chose this platform for a collective and none of us are really technologically advanced, but the Sharetribe tech support has been nothing but helpful! Every time I have a question, they get back to me promptly and with a detailed response. It has made the experience of building this platform very enjoyable!!! Thank you!
Carmen Sanfeliu
February 15, 2025
Grateful for the investment you did on me.
I am grateful for the investment you did in me.It really shocked me positively when I found your web, how you helped me, how the company had been built, and how you all invested in sharing knowledge, ... one of the best approaches I've ever seen!!
Hasan Al-Habbobi
February 3, 2025
Works great!
Works great!
Angus
December 14, 2024
Good but basic
A great option if your needs are extremely basic. Not really suitable for international marketplaces though. Transactions on my marketplace go through multiple currency conversions before the money finally hits my account, so I lose about 25% of every sale in currency conversion and fees. Very annoying. Their customer support is very responsive but for major issues like this they can't/don't help.
Harald Piendl
December 13, 2024
Absolute Yes
Great guys. Very supportive even on weekends or outside business hours during the week. Very patient also with newbie questions. An absolute recommendation!
Kanoa Solutions
June 11, 2024
Greatest product ever.
Greatest product ever.
MARIA RESTAINO
May 3, 2024
Sharetribe are outstanding
As a non coder - with an idea for an online marketplace - I searched high and low for an answer. I tried paying people on fiverr & upwork - wasting thousands of dollars - i tried simple wordpress and other sites "in a box", i learned basic coding and played with bubble softrr n zapier n others. Sharetribe is hands down the best solution to get a marketplace up n running. Whenever I've had a problem the team at Sharetribe have always responded, quickly with professionalism and courtesy - best of all they always solved the issue. I genuinely cant recommend them enough. The have a new version of their platform now - & while we're still on "go" we will transition to this soon. I should add we are just a small biz - but I've spoken with a friend of friend who has a thriving biz on sharetribe and they have been ableto scale with the biz n platform. Use who you will - but if you're on trustpilot to check their legit - they are : )
Simona C.
April 26, 2024
5-star support and features release
The no-code option seemed a bit limited at first, but it's actually pretty solid if you take some time to figure out how the platform works (the help center is super comprehensive) and hook up with Zapier. Sharetribe's support has been awesome all along: they walked us through the basics when we started, connected us with Sharetribe Experts when we considered going dev-mode, and gave us more insights when we decided to stick with no-code.What really stands out for us in giving them a 5-star review? The people. Seriously, their support is top-notch. When you reach out to Sharetribe, you're talking to real folks, not some automated response with links to random articles. They actually take the time to understand what you're dealing with and give you straightforward explanations, plus smart suggestions. YES! Thank you, really. Plus, just after about a month of building our marketplace, they introduced a new feature that goes exactly in the direction of what we needed. That kind of proactive approach makes us really confident that Sharetribe will keep evolving to fit our needs—just what you want in a business partner.Keep it up!Simona and The Toy Library Team
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