shelterlogic.com Reviews
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Join 418+ users reviewing ShelterLogic. Read verified ratings and real customer experiences on shelterlogic.com before you order.
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4.3 / 5
Average user rating
418
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for shelterlogic.com.
Brands may not incentivize or pay to hide reviews.
shelterlogic.com Reviews
Read real experiences from customers of shelterlogic.com.
Brands may not incentivize or pay to hide reviews.
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D S
April 10, 2026
Staff quickly took care of things
I was disappointed to have my shelter tarp tear at seam after only a few months, but it was quickly resolved. I'm not looking forward to putting another tarp on, but I am glad it is being replaced. Your staff was polite and helpful.
John Belisle
April 8, 2026
Helpful
Helpful, friendly and knowledgeable. It was easy to order a couple of ultra covers for our garages.
Ed S
April 7, 2026
Very quick response
Very quick responseCourteousSaved me a lot of timeUnderstood my requirement
Ed Pepin
April 6, 2026
Started off a little quirky....
What started off a little quirky turned out okay. I used their contact form and the email link on their website, but got no response. When I contacted them again, I was told there was no email from me in their system. So once I repeated my issue and question a third time, a very nice person named 'Lynn' helps me with the issue, gave me the info I needed and placed an order to fix the problem.
Liz M
April 6, 2026
Top notch customer service!
Kelly was probably the nicest customer service person I have ever worked with (no joke). She helped me to identify some missing parts for a livestock corral and got them shipped off quickly. Great experience!
Aries Jones
April 4, 2026
Thanks for everything
Thanks for everything. She was very helpful knowledgeable and I appreciate all the support Very good Customer Service
Customer
April 2, 2026
Needed a pin for my Rio hammock chair…
Needed a pin for my Rio hammock chair and they responded immediately! TWO pins are on their way! Very pleased.
Steve Graham
April 2, 2026
I am a stickler for best price but we…
I am a stickler for best price but we have some urgency so I priced ya'll out vs an alternative and I liked your set up better. My boss and Laura had talked about a certain unit and I really needed it at a lower price point. Well went to close on that and THEN boss has me verify the dimensions. So then its a whole new product line etc and they took my special 12.5% away. That was IMPORTANT TO US TO MAKE THE DEAL. Then there was shipping.She went the extra mile to meet my need of a lower price, even to cause the director to send a mass email. Then when there was no leeway from the supervisor on the product price, she at least helped me get the shipping down. Acknowledge her going the extra mile and it leading to us still doing business with ya'll. And then empower your reps to make deals when possible.
Ronnie McDougald
April 1, 2026
Kelly.G was super nice and outstanding
Kelly.G was super nice and outstanding. She will go above and beyond to get you the helpyou need. She would get a 100 plus star rating if I could give it.
Mortgage Talks
March 31, 2026
Kelly G from Sojag is the best
Hi, my fairly new sojag gazebo that I purchased from Walmart was damaged last winter due to extreme wind and snowfall. Walmart would not help and said that I was just a little over the warranty period. I contacted Sojag and I’m glad I did; Kelly G was so helpful, kind and considerate. She understood my situation and genuinely wanted to help me with my problem. She was extremely patient with me and was able to get me the replacement parts I needed. Thanks again Kelly; you are awesome.
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