sheplers.com Reviews
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2.5 / 5
Average user rating
68
Total reviews
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sheplers.com Reviews
Read real experiences from customers of sheplers.com.
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Matt Fisher
March 26, 2026
Ordered Keen boots
Ordered Keen boots. They did arrive At Boot Barn (what's that about?) but in crushed packing box that was labeled "Twisted X". Hmmmm. No Keen tags on boots (except for Keen logo on sole) or packaging, at all. Were they really Keen? Who knows. I believe they had been previously worn and maybe returned. Might be a Chinese counterfeit of a Keen product, hard to tell. They did fit, so I've got that going for me. BEWARE!!
Beth Gentry
March 21, 2026
Horrible customer service
I placed an order with Sheppler’s on a Monday. By Thursday I noticed they created the shipping label on Monday when I place the order but on Thursday it is still not been shipped. I reached out to ask when it was going to ship and they sent me the shipping label that they had created on that Monday. Since then, I’ve emailed asking when it is going to ship and they are now ghosting me. I don’t understand why it takes over a week to prepare something to ship out or at least reach out to the customer to explain why it hasn’t shipped.
Laura
January 14, 2026
Poor comms - take a while to arrive
I thought I got ripped off they just took 3 weeks to post and didn't answer my 2 emails. Brought to pairs of boots spent $700 and 3 weeks later after the shipping label was created they have yet to be posted. I have emailed twice and no reply. I thought I was spammed but, thankfully they arrived and the products were good.
Jessica Jaeger
December 11, 2025
This company is an absolute joke
This company is an absolute joke ! I placed an order two weeks ago that still hasn't even been shipped out ( website states 24-48 hours) I've emailed a few times ( I can't look it up as the order numbers thy gave me don't work) and they tell me it's gonna ship out any day now. today I called to see what the heck was going on and the lady told me that both my items are back ordered and they might not even ship out at all. Now I don't have enough time to get replacements before Christmas! I asked her why nobody cared to inform me that my items weren't even available and she got kind of snotty and didn't overly care to address the issue. When I ordered my items, it didn't say anything about it being back ordered. It said both items were in stock. Super not impressed!
NOAHFNCE
November 26, 2025
I don't understand the low star…
I don't understand the low star reviews....I was astounded by how much they helped me...Gave me 60 full days to see if I liked my boots, decided to return for a refund for another pair and it was the easiest process ever. If anyone has tried to return a digital product like a video game...you know what I'm talking about. It doesn't matter it's 2 different entities. I received the product for up too 2 months and they took it back. I can't even return a video game after 5 min of playtime if I started the game...they are a truly good company don't let the reviews fool you!
Fawn Wheeler
November 3, 2025
If you have money to throw away, use this company...
If I could give this company 0 stars I would. Customer Service doesn't know anything, and they blame everyone else, rather than taking care of the customer. I have talked to them multiple times and cannot get my money returned for the items I returned in a store. They blame the bank or anyone else they can think of. I guess the money I was supposed to be refunded is lost. Do not order online from this company! If you return the item in a store and have email proof that it processed and then only a partial amount posts to your account, you are out of luck. So if you have money to throw away, shop with this company. NOT AGAIN!
Brendo
October 8, 2025
True to size
Living across the pacific you are weary when buying online. The website is very easy to navigate, delivery prompt. The items ordered were good quality. Shirts and jeans excellent fit.
Tara Who
August 28, 2025
Ordered Ariat boots in EU 13.8.2025
Ordered Ariat boots in EU 13.8.2025. Money went from my bank. Never any confirmation they were sent. Contacted customer service 4 times and every time they just avoided the issue and blamed Ariat not responding them. Maybe Ariat will be interested of this.
Rachel Roe
August 13, 2025
I ordered a pair of boots
I ordered a pair of boots. Im in a wedding at the end of this month. Placed an order it declined my card. I made sure all of my info was correct. The order placed. Never received any confirmation email. Money came out of my banking app. Emailed and called customer service to see what was up. Claimed they couldn’t find it in their system at all. I asked for refund so who knows if I’ll get one.
Elizabeth Wolfe Byington
July 4, 2025
Shipped to wrong state
Ordered 2 pairs of jeans 6/26 to be shipped to local Boot Barn. Received email order was shipped 6/27. Never received a tracking number. 7/2 I went on website to see where order was. Shows it's in the state of Washington. I live in Nevada. Canceled order. Never buying from Sheplers again!!!!!!
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