shopdisney.co.uk Reviews
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1.5 / 5
Average user rating
513
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for shopdisney.co.uk.
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shopdisney.co.uk Reviews
Read real experiences from customers of shopdisney.co.uk.
Brands may not incentivize or pay to hide reviews.
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Mrs Staddon
March 12, 2026
Shocking
Shocking. Keep changing delivery dates. I have very disappointed children. Don’t order from here!! It is not worth the stress.
Joann Halasz
March 4, 2026
Complete rubbish
Complete rubbish! Apparently it's not just the US that loses our merch. I purchased pins in the UK and they lost them there too! They can't be replaced at the same price I purchased them. I refuse to pay a reseller. I truly believe the carriers are stealing the packages and items. I read several posts a day on social media of lost packages or ones that are torn open with the items missing that can't be replaced!My friend was going to bring them with her to save me international shipping. Way to go Disney store
AGhale
December 16, 2025
Online shopping is nightmare…I ordered…
Online shopping is nightmare…I ordered bunch of pin Badges so that I don’t have to pay delivery charges for individual But after 6 days of order placed they cancelled all & send me only one pin badge so that they can charge delivery charges…Sadly, this is my Second time they did same…
Hannah Thornton
November 26, 2025
Great customer service!
I ordered some Christmas presents which did not arrive due to EVRI! Not delivering my parcel and taking a photo of someone else's parcel not at my address! However I contacted Disney and I could not be more happy with the customer service and reply time! Brilliant service!
Consumer
November 19, 2025
My order was due to arrive last…
My order was due to arrive last Wednesday and still has not been delivered. Evri’s tracking shows the parcel has been lost. This is now the second time one of my Disney Store orders has gone missing with Evri.I have been trying to chase this up, but today alone my calls were disconnected three times, making it impossible to get any support. Yesterday I was told to call back today, yet I’m still unable to speak to anyone who can help. I wish I would have read the reviews, I would have never ordered!!!
Colin Harding
November 14, 2025
No mention of Christmas
Ordered the special edition Snow White doll... Instead of printing Christmas 2025 on the presentation box...It just says Holiday 2025... !!!The woke brigade have struck AGAIN... Extremely annoyed... Disney has always been a major part of Christmas for kids...
Angelusangel
October 9, 2025
Trash pour trash
Ive been waiting for someone to contact me for the last 5 months and nothing so ive had to take things one extra step be emailing the current ceo Robert, but still to nothing, im shocked that this is how it treats it's customers and if I could give a -star rating i would, so this is a warning to customer be reserved when ordering from this company there is a plethora of issues but they think that's ok, it's not how a business should be ran, and I'm ashamed of shopdisney for what they do.
Ang
July 24, 2025
They will not refund me my returns
They will not refund me my returns, as not seen in the warehouse. Never buy from them again. Tracy basically called me a liar and effectively cause trouble with my mental health Never going to use them again
Kev
May 25, 2025
Disney store UK allowed me to order a…
Disney store UK allowed me to order a mouse droid for delivery to a local post office. Unbeknown to me they sent an email which went to spam cancelling the order as they apparently cannot send to a post office.I only noticed when the money was refunded and when I queried it with DSUK the spam email came to light.I asked to resubmit the order but they won't do it. So im out a special birthday present and cant reorder as they are sold out.Absolutely useless customer service and condescending as hell.
AP review
May 12, 2025
Missing items / bad customer service
Ordered a mug during a recent release. At the time of ordering I took up a promotion to buy a second one to secure a free gift. From there on Shop Disney failed at every turn.When the order eventually arrived, Shop Disney saw it fit to post ceramics in a plastic postal bag. By some miracle they were not broken.Secondly and most importantly the gift item was missing (no sign of tampering). According to the delivery invoice it should have been in there. No email was received prior to delivery to advise it would be absent.I phoned ShopDisney to address the situation. We confirmed it should have been there and I saw no evidence of tamper. I was told by the agent (who was pleasant enough) that the item was now out of stock.The compensation offered was worse than the failure to deliver. As an apology for not fulfilling our contract (sale) I could have free standard delivery. So I would have to spend more money for a slow delivery service that wouldn’t necessarily guarantee my item would show up safely or at all! I asked for escalation of the complaint but was refused.I only ordered two mugs for the purposes of the promotion. I would return the other one but I know from previous experience how difficult it is to get a refund using their “rebound” portal (it’s truly an awful process you have to micro manage to get your money back).It’s been a while since that last experience so when I made this latest order I truly hoped they’d got better. Alas every facet of the ‘Mouse House’ is in decline. I’d have to be pretty desperate to order from Shop Disney in future. It’s 1 out 5 because I can’t give a zero.
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