shopimpressions.com Reviews
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Join 180+ users reviewing Impressions Online Boutique. Read verified ratings and real customer experiences on shopimpressions.com before you order.
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4.0 / 5
Average user rating
180
Total reviews
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shopimpressions.com Reviews
Read real experiences from customers of shopimpressions.com.
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Crystal
November 25, 2025
Wonderful Customer Service
I have shopped with Shop Impressions for years. They have quality clothing with great pricing. I had a shipping issue and they were quick to help resolve the problem. Their customer service employees were kind, prompt, and helpful. I will continue to shop with this company.
N D
October 20, 2025
Impressions are Thieves
I ordered several items on August 4th. Never got them. Sent an email at the beginning of September. They said it was delivered (which it wasn't) and said they were resending the order. That never came. They sent bogus tracking numbers over and over & have now been promising a refund for a month now. Almost 3 months and no clothes nor a refund for my money that was stolen. Terrible company from China that just steals your money*updated* I ordered clothes & footwear. I've gotten nothing but run around emails. Bogus tracking numbers and a promise of a refund for the last 45 BUSINESS days. I just want my money back.
Adrienne McLachlan
September 16, 2025
They have a wide selection of the…
They have a wide selection of the cutest clothes and amazing customer service!
Bal
August 19, 2025
Soho style floral mesh mini in M
Soho style floral mesh mini in M. I am 5’4” and weigh 135#. It is one of the most adorable dresses ever. I am so excited about this dress. First time ordering. The quality is so nice. It’s soft and it is lined and the perfect length to wear with booties. I am so excited!!!
Amy
December 2, 2024
Gift card did not work and dissappointed in how customer service handled it
I had two gift cards from returns I had made as they dont refund you they put it on a gift card which is fine but when I went to use them they would not work. It just so happened to be on black friday so I was trying to purchase items that were on sale. I tried several times and couldnt get either gift card to work. I sent them a message thru their website and thru email, I screen shot what I was wanting to order and let them know he issue thinking they would get the time stamped email and message thru their website to see I was within the timeframe for the sale and that maybe someone would reach out and help me (because the time was after hours and I couldnt reach anyone on the phone). I get an email on Monday after the weekend and the email basically states sorry that happened but didnt try to fix the issue. So I call them and explain what happened. They said they recieved my messages but dont know why the gift card wasnt working. When I recieved their email it was 107pm in the afternoon so 7 minutes after their monday cyber sale 40% just ended and it turned to 30%. The sale on black friday was 40%. The lady I spoke to would not honor the 40% even though they had time stamped messages and even though it was just a little past there monday 40% sale as well. So she said she could help me place the order over the phone but couldnt give me the 40% so I told her I would have to look as now my order may change. I get online and decide to just go ahead and purchase what I originally wanted and pay the difference which meant i had to pay some additional out of pocket as now my gift card would not cover everything. Well once I did that the order went thru so obviously it wasnt working as it wanted me to spend more than my gift card, But mainly posting this as I am HIGHLY DISSAPPOINTED in customer service on not honoring the 40% off as the proof was there on what happened. Makes me second guess to continue to shop somewhere that doesnt make things right. (As a business owner I would have made sure the customer got the discount as the emails proved something wasnt right and well within the discount period)
Angie Turner
November 1, 2024
The name says it all!
The name says it all! Impressions - as in VERY impressed with this boutique. I've ordered several times now and I've never been let down. They are one of my top "go to"'s now and that says a lot because I'm very picky. Great selections, superb quality, everything you can name! Love this shop!
Pamela Neal
July 22, 2024
I have spent so much money with this…
I have spent so much money with this “boutique”. I learned unfortunately too late to NOT order the Impressions Brand. Total overpriced crap. The name brands are fine. My LAST ORDER I used a “gift card”. What this means is they give you credit for buying stuff. A sweater I ordered was not available so INSTEAD of letting me keep my money off the rest of my order, they credit the amount of the unavailable sweater to the “gift card’” which is not a freaking gift card but just credit you get. I complained and ask them to send the sweater in a size they had. Nope I have to reorder and hope it doesn’t happen again. I just don’t understand unbending stupidity. Yes, make it hard on loyal customers so they never do business with your company again. Glad business is that good!!!
Katie Smith
July 3, 2024
Great Customer Service
When I ordered a dress last minute, Madeline with customer support was able to help me upgrade my shipping after the fact- and get it to me within 3 days of ordering! They always are GREAT with customer service and helpful with any questions/issues. Highly recommend!
Angela Covington
March 20, 2024
Excellent online boutique
I have been buying from impressions for a while now.They have a great selection of women's cloths and the quality is great. Impressions is the best online boutiqueI have found and will continue to purchase from this wonderful company!
Steve Lambert
November 23, 2023
Wonderful range of products
Wonderful range of products, fast delivery.
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