skiessentials.com Reviews
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2.9 / 5
Average user rating
97
Total reviews
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skiessentials.com Reviews
Read real experiences from customers of skiessentials.com.
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M V
March 20, 2026
excellent customer service
excellent customer servicethere was an unexpected issue with my ski order which they immediately addressed and exceeded my expectations by helping me get great gear
mjcannonverizon.net
March 16, 2026
Return policy is a joke!!
Ordered some Salomon skins from ski essentials based on the their recommendations of length, based on my weight. According to their website, the ideal length was 198 or even 206 cms. I ordered 198 cms. However the skis are much too long for me, at the factory setting there is no kick at all, even on the flat. I adjusted the bindings and got some kick but still not enough to get uphill. The return policy they have is a joke, they won't take anything back that's been used, but needless to say it's impossible to know if skis work for you without using them-the customer service rep I spoke to all but admitted this, so I'm stuck with a pair of skis that don't work well for me, and it was based on their recommendations. Also buyer beware, the nominal 30 day return policy starts on the day you place the order, not the date you receive the order, and shipping is slow, takes about 2 weeks.
customer
February 26, 2026
TopTop-of-the-line
Top-of-the-line in every regard; SkiEssentials delivers extraordinary service with the world's best ski equipment. Highly responsive to ski order fulfillment and product information.SkiEssentials is truly a company staffed by experts.
Snowbird
February 19, 2026
Responsible and responsive
Responsible and responsive. My experience is that they usually follow up within 24 hours. Recently they have been slammed with demands, but they are trying hard to keep up. Processing time could vary, due to weather patterns and storms hitting different areas in the U.S. Overall, I think they are reliable. Would recommend.
Ernie
January 30, 2026
Extremely Slow Shipping Rinky Dink outfit.
Ordered a ski package on 1/23/2026. Called on 1 26/2026 and item had not shipped. Got an excuse that they were jammed up due to Christmas and New Years. I told then I needed them by 1/30/2026. They said they would try and get back to me. They never called or emailed me back. I called on 1/30/2026 and cancelled. Very dissapointed in the service and would recommend NOT ordering from them unless you want to wait a month of Sundays.
Unhappy customer
January 12, 2026
This is a SKI ESSENTIALS CUSTOMER…
This is a SKI ESSENTIALS CUSTOMER SERVICE review, not a product review. Seller sent incorrect product of significantly lower value. Sellers response was, apologies for the error, return product (will refund purchase once they receive) and repurchase item (now I have two product charges on my account & have to wait for them to give me original refund for incorrect item THEY sent). No offer for expedited shipping or discount for time required for me to print new label, repackage and drive to UPS (not close by). Nothing to recognize their error & my inconvenience. Was hoping to have warm toes for ski trip, now I just have a large credit card bill, no product, and lots of frustration. Ordered through Amazon but fulfilled and spoke directly to Ski Essentials.
Thomas
January 7, 2026
This was the single worst online…
This was the single worst online shopping experience of my life. I saw all of the commercials, you tube videos and got lots of emails so I assumed they were on top of their game. I tried to order 3 sets of skis for Christmas presents as we were going on a ski vacation on the December 27th. Luckily they did not have one of the skis in stock so I ordered from Al's ski barn on December 2nd and received my skis with mounted bindings on December 8th after a few emails back and forth. their communication was phenomenal. I placed the order from Ski Essentials on December 1st and after I received my other set of skis from Al's I reached out to Ski Essentials a few days later when they had not yet arrived. This is where the frustration really set in. One thing that I do not like is a lack of communication or responses to chats or emails. Forget about getting a hold of them by phone. I must have spent 6 hours of my time trying to get answers to no avail. I finally got an email saying if I wanted faster shipping I could upgrade my order to 2nd day air for an additional $100. It was about 2 weeks since I placed my order and they still did not ship out...WTF. Needless to say I was not happy. You can leave a message but won't get a call back. It took a few days to finally get one person named Crystal to help. She was good and updated the shipping on what I though was both sets of skis for 2 day shipping. At this time it was now December 17th and I did get one set on 12/19 but could not get any response on the other set of skis. I finally had enough and demanded a response by 12pm on December 18th or I wanted the order canceled and refunded. I had no faith I would get the skis before Christmas so I ordered them from Backcountry. I placed the order with them at 12:10pm on 12/18 and then received a response from Ski Essentials around 12:50 saying they were sorry and they would put a rush on the order and send out immediately. I told them it was too late I already ordered another pair of skis so they did refund my money. I got the Skis from Backcountry on 12/20. The only person that ever responded was Krystal. I think this place takes on too many orders and does not have the ability to get them out the door. If you have unlimited time and do not care about waiting more than 3 weeks this is your place. I sure hope this was just bad timing and a real limited issue.
Mike Matsinger
December 27, 2025
Horrible experience
Horrible experience. Placed an order 2 weeks before Christmas (i didn't need the skis until January 5th) No expected ship/delivery date was provided.After 10 days and not hearing from them - I tried to contact them. I called twice, emailed multiple times, waited on live chat for more than 2 hours - NOTHING.FINALLY - someone replied (after 10 days) and nothing had been done on our order yet.We cancelled the order and ordered from another company - but had to pay nearly $300 for 3 day shipping (or we wouldn't have had skis for our trip)If you can't handle the business, then don't accept it.
Saher Shahzeb
June 6, 2025
Disappointing Experience – Unethical Pricing and Poor Customer Service
I had a very disappointing experience with this company. They list products online at lower prices to attract customers, but after payment is made, they send an email claiming that the price has increased and demand the difference. When I rightfully questioned this, they cancelled my order without my consent.Their customer service, particularly from a representative named Eric, was unhelpful and dismissive. Instead of resolving the issue, they avoided accountability. This is not how a professional business should treat its customers.I strongly advise against buying from them as the pricing tactics are misleading and the customer service is unacceptable.
RN KETIPOV
March 18, 2025
The team was incredibly helpful
The team was incredibly helpful, quick to respond, and truly went above and beyond to make sure I got exactly what I needed. Friendly, knowledgeable, and genuinely cared about my experience—an absolute pleasure to shop with. Highly recommend!
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