smartrike.com Reviews
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3.8 / 5
Average user rating
161
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for smartrike.com.
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smartrike.com Reviews
Read real experiences from customers of smartrike.com.
Brands may not incentivize or pay to hide reviews.
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Josie Prebble
April 6, 2026
Nobody seems to be able to tell me how…
*Problems folding out*Updated review after my experience with customer service. The manual for my product wasn’t helpful when it comes to folding it up and down as shows inaccurate instructions. Customer service was prompt to email back however customer service over the phone was unhelpful. I was sent a video on how to do it via email but it definitely isn’t as seamless for folding up and down as the video makes it out to be, just be wary if purchasing specifically to travel.
MaryaM Gorji
November 11, 2025
I wish I had never bought this scooter
I wish I had never bought this scooter. One of the wheels was faulty when I received it, and even after months of waiting and following up, nothing has been solved.Their customer service is unprofessional and disrespectful — they truly don’t value their customers.
Vanya Nedelcheva
August 28, 2025
We are so grateful to Ira from SmarTrike
We are so grateful to Ira from SmarTrike for all her help and the effort she put into our case. We had some issues with the Australian distributor, which caused delays, and sadly the stroller didn’t arrive in time for our little one’s birthday. But thanks to Ira’s persistence and great customer care, everything was resolved smoothly, and the stroller arrived not on the Birthday but the very next day.The product itself is fantastic – lightweight, compact, and perfect for travelling with a toddler. Our little one loves sitting in it and we love how easy it is to fold and carry.
Louisa Meÿler
August 4, 2025
“Outstanding Service - thank you, Ira!”
I cannot speak highly enough of the incredible customer service I received from SmarTrike, and in particular from Ira Kors. From the very first interaction, Ira was friendly, professional, and went out of her way to ensure my concerns were addressed quickly and with genuine care.She kept me updated at every step, offered practical solutions, and made the whole process so easy and stress-free. It’s rare to come across someone so dedicated to customer satisfaction, and Ira truly went above and beyond to help me.Thank you, Ira, and thank you SmarTrike — you’ve absolutely earned my loyalty and recommendation! (Louisa M, New Zealand)
Ahmad Ra
May 29, 2025
smartrike breeze 3 trikes
I bought an open box smartrike breeze 3 trikes for my toddler, the 3 trikes was attractive, colourful, well made and easy to put together but it was missing the nuts to keep the rear wheels in place. I directly contacted smartrike customer service and asked for their help to get the missing part. Mace Vallo, a super customer support person took care of my issue, he asked more details and photos for the issue and he followed up with their warehouse, he reverted to me not to say that he found the missing part but surprisingly to inform me that he had already shipped the part to my address in Canada and provided the DHL tracking #. The part was received and was perfect fit. Thank you smartrike, thank you Mace because you made my toddler happy.
Maria Gouveia
May 26, 2025
Very good product and excelente…
Very good product and excelente assistance. They were very helpfull when I needed to fix a minor problem.
Lauren Lavallie
May 14, 2025
Missing smart trike wheel part
My daughter was recently gifted a smart trike for her birthday. Upon putting it together we realized one of the wheels was missing a cover part which was causing the trike to be unbalanced. We messaged smart trike about this and Mace helped us right away. A week later we were sent a new wheel and now the trike works perfectly!
Antonio S.
April 16, 2025
Helpful customer care!
I got in touch with Smart Trike to ask about some replacement parts for one of their trikes. Their customer service was super helpful and gave me all the info I needed to get the parts shipped to Italy. Their products are great, and so is their after-sales support (my trike is a few years old, but they still provided the parts I needed). Big thumbs up for how well they treat their customers!
Io Ana
April 8, 2025
Great help, thank you so much!
I bought a Smartrike STR3 second hand, and realized too late it was missing the pedals. The previous owner insisted it wasn't delivered with any. Mace helped me get these, when I didn't think I can find these anywhere (looked online, went to the store where the trike was originally bought from, to a bike shop). Thanks a lot for the great customer service! I am really happy my daughter can enjoy her trike now.
Zoe Farrimond
April 3, 2025
Excellent service
Excellent service from Mace at Smartrike, contacted as a recently bought str7 stopped folding, after contacting smartrike the issue was resolved quickly with a new replacement part. My little boy loves his smartrike and it’s an added bonus it being able to fold to store and to bring along in the car. Have bought several trikes for all of my children and can’t fault them.
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