smythson.com Reviews
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4.3 / 5
Average user rating
78
Total reviews
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smythson.com Reviews
Read real experiences from customers of smythson.com.
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Adam Reeves
March 11, 2026
Amazing service
Amazing service. Proper expensive but Gail offers the best service. EVER
The Osborns
March 8, 2026
The briefcase arrived with a defect in…
The briefcase arrived with a defect in the zip. When opening and closing the bag, there is a small section where the zip feels unusual to use, and the fabric around it appears stretched. It is clearly visible that something is not right.I have returned the item for an exchange. However, even if the replacement arrives within the next week, the entire process will have taken up to two weeks to resolve. During that time I have had to make phone calls, send photos, complete forms, and wait at home for courier collection, all of which has been unnecessary hassle.This situation could have been avoided if proper quality control had been carried out before the item was dispatched. Instead, the burden of resolving the issue has been placed on the customer.
Ben Sanders
January 23, 2026
Smythson customer service - wonderful!
Smythson - and Gail specifically - were absolutely wonderful about finding and shipping the blue Mara stationery box! I own several other blue Mara office products, and this is the perfect item to complement them. They also helped me above & beyond when I was in the UK and found it, and while they didn't offer it in the US, they found one for me and shipped it to me. I'm so delighted!
Gazala Rashid
January 16, 2026
Very disappointing. Not worth the money.…
Ordered a very expensive diary for work. i was stunned when I saw how thin the paper was! 'Featherweight' they call it. To make matters worse, it was blue, so it makes it very hard to distunguish entries. I had thought the paper would be white. I tried to explain this to the customer service, who kept going back and forth, desperately trying to avoid a refund or a replacement. Not what i would expect from a 'premium' company. Definitely not worth the money. I will not be ordering again. Poor customer service to boot.
Alma Brown
January 14, 2026
Hollie Odriscoll is an outstanding…
Hollie Odriscoll is an outstanding associate with Smythson!I emailed the company about my order and she responded promptly. She assisted by sending me links to order the correct journal, then she assisted me with getting a refund for the diary that was sent to me. She maintained contact until my concern was resolved. You have a gem on your team!Thanks, Hollie!Alma Brown
David Phillpotts
December 17, 2025
Delivery issue
We had an issue with a delivery, but it was rectified promptly and efficiently by Hollie in Customer Services. It was a pleasure to talk to someone who cared about sorting out the issue. We will definitely use this company again- First Class
Dan
December 15, 2025
You won’t be upset!
For context, I currently own their 2026 WI Journal and two leather evergreen notebooks. I have returned a notebook after buying in error with no issues. Customer support was happy to help. Very easy process. Shipping is fast and through DHL — love the ability to sign online (since I always miss delivery signings). Their online service rep Aggie is quite amazing and I love their online store, as well as their personal stationary support out of NYC. FULLY RECOMMEND for any writers or lovers of the absolute best quality papers. Also their featherweight stock holds inks from rollerball and fountain perfectly without much bleed through. Again, highly recommend.
EBK
December 14, 2025
Outstanding customer servjce
The quality and timeliness of this customer service was first class. Willing to assist and go above and beyond.
cordelia London
November 22, 2025
I had a query which was dealt with in…
I had a query which was dealt with in such a prompt and efficient way! My experience of the customer service I received, was 5 *, Excellent!
Joanne
November 18, 2025
I have always found them lovely to deal…
I have always found them lovely to deal with. The packaging is so beautiful and the highest quality. A little luxury every now and then either to yourself or a loved one.
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