snowjoe.com Reviews
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3.2 / 5
Average user rating
1815
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for snowjoe.com.
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snowjoe.com Reviews
Read real experiences from customers of snowjoe.com.
Brands may not incentivize or pay to hide reviews.
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Hilda
March 21, 2026
Easy of the representative handling my…
Easy of the representative handling my situation over the phone Returning the item that no longer worked,. The exchange was very easy not complicated at all. The representative was very professional.
Edward
March 13, 2026
I am still waiting for my almost $100…
I am still waiting for my almost $100 credit for the battery that I returned. Please furnish a phone number or call me
Customer
March 9, 2026
Horrible
First my package got lost. I called and they said they will ship another one but they never did. Going on a month and I Called again. They finally sent another one but never came with the battery charger. The package was messed up too. Never buying another item from snow Joe.Customer service is horrible too but we all know why.
Jim Utley
March 8, 2026
Powerwasher lasted two seasons
Powerwasher lasted two seasons. Can’t be fixed. Recommend considering alternatives before buying this product.
Jackie
March 6, 2026
I am very disappointed because I…
I am very disappointed because I reached out to get a replacement for my snowJoe Car snow removal. I didn’t get any response.
Kathy
March 6, 2026
The snow shovel I brought was too…
The snow shovel I brought was too confusing to put together. Even to hire someone was going to cost me $100 plus. I had to send back because of this. Otherwise I brought many years ago an electric grass cutter and absolutly loved it.
Steve
March 6, 2026
zero
zero, but system does not permit.ShopJoe and SunJoe FAILED to respond to multiple attempts to contact both companies by phone, email, text message.I need to replace the short service hose inside the housing of an SPX3001. I sent photos. No response. No help. No way I can find to order this part.So now I get to trash the pressure washer. The replacement will NOT be SunJoe.Utter, absolute FAIL.Follow-up to reply from SunJoe:The reply fails. They're going to work on improving customer service. But, there's nothing in that reply about contacting me, nothing about the replacement part that I need. Nothing. They have my contact info. They make no effort to resolve my problem, just platitudes about working to improve.FAIL.Sunjoe -- you have my contact info. You know how to contact me. I look forward to that conversation. And maybe even a replacement part.
Marcel
March 5, 2026
No notification when it was not…
No notification when it was not delivered.ordered 2/1/26 realized not delivered 2/21/26 called. Response could not locate address.Re- enter order 2/21/26. Now u want a survey 3/5/26. I have not yet received my order. Need a refund.No product No satisfaction.
Wayne Odell
March 5, 2026
I ordered 2 bags of ice melt that was…
I ordered 2 bags of ice melt that was supposed to be delivered 4 days after order. When I didn’t receive the order I tracked it and at that point it had not been shipped. I cancelled the order because I needed the ice melt. I found some locally. They broke me I couldn’t cancel the order because it had been shipped. I tracked it again and Fed X had still not picked up the order. Eventually they cancelled the order. Now I’ve been waiting on a refund for 3 to 4 days. I reached out to their customer service and hastily not heard back. Third communication is non existent. I won’t buy again from this company because in my opinion they are not trust worthy.
Lisa
March 5, 2026
I appreciated being able to go to their…
I appreciated being able to go to their website and ask questions about my small chainsaw. Once they understood my question, They made their clarification of the answer.
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