solgaard.co Reviews
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4.6 / 5
Average user rating
2335
Total reviews
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solgaard.co Reviews
Read real experiences from customers of solgaard.co.
Brands may not incentivize or pay to hide reviews.
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Scott
April 9, 2026
A++ customer service
A++ customer service. Rectified my issue immediately.
Dan Hellquist
April 8, 2026
I’ve ordered a handful of products from…
I’ve ordered a handful of products from Solgaard because everything is top notch, including their customer service. I travel on a weekly basis and between the carry on and the venture back pack, I never have to check in luggage. This stuff is built tough and I absolutely love the support team from Solgaard!!
Lauren
April 8, 2026
Solgaard, good but one caution
I’ve been a repeat customer of Solgaard and have always appreciated the quality and design of their products. However, I recently had a disappointing experience that I think other buyers should be aware of.After purchasing a suitcase directly from Solgaard (even with a small discount applied), I later discovered—completely by chance, through a conversation with someone at the airport—that the exact same bag was being sold at Costco for approximately $200 less than the standard price on Solgaard’s website. Even factoring in my discount, the price difference was still substantial.Had I known this beforehand, I would have made my purchase through Costco instead.I reached out to Solgaard, and they confirmed that they do occasionally partner with retailers like Costco for special promotions or limited-time offerings. However, they also noted that there’s currently no way for customers to be notified when their products are available through these third-party partners.While I understand that pricing may vary across different sales channels, a difference of this size feels significant and worth flagging for other customers.My advice: before purchasing directly from Solgaard, take a moment to check other retailers like Costco—you may find a much better price.I still like the product itself, but this experience has made me more cautious about buying directly in the future.
Jordan O.
April 8, 2026
Good product, but customer service could be quicker.
Loved solgaard carry on product but finally the case broke after years of consistent travel. Customer service has a bit of delay, reaching out to solgaard on line via FB helped me resolve a shipping issue that had been pending a few weeks. Thanks for jumping in Jessa and getting this resolved for me. Overall I liked the product and will consider another purchase if I can get a good sale price.JORDAN O.
Bog T
April 5, 2026
Very bad warranty service and poor quality product
I had great hopes for this product, I bought three items just for the shelf . However after three travels the strap of the shelf broke. Definitely it is not good quality. This is when the nightmare with their warranty support started. I notified them in January, they replied they do not have it in stock. After more than one month they agreed to take the luggage back and send me a new one. However when I received it did not have a shelf included, the only reason I bought this brand for. Since more than one month they keep saying that next day they will ship it, however after more than one month it did not ship yet. So after three month since notifying them, I ended up with a luggage with no shelf while they keep lying they will ship it tomorrow
Joann
April 3, 2026
No hassle warranty
Just returned from a month long trip with my four year old, carry-on closet, and noticed a crack in the top corner. Called Solgaard and spoke with a real customer service representative. After providing a few details and a photo of the damaged suitcase, I received an email that a new suitcase is being shipped to me – all without charge. No hassle and fantastic customer service. It’s a relief to deal with a company that stands behind its product. Also a good lesson to register your purchase. I will continue to order from Solgaard.
Nan
March 31, 2026
I love the SOLGAARD products and have…
I love the SOLGAARD products and have purchased two carry on closets (we have had them for three years, and they have been all over the place country, Alaska, Europe, and Australia with us!). I also recently purchased the original check-in closest for our longer trips that we are planning. Recently I had one of the carry on closets crack near the wheel and knowing that these have a lifetime guarantee I reached out to the team. A replacement is on the way! I love the fact that they back up their products and we love their products - compression pockets are a great concept and we are organized and can carry a lot in our suitcases. We also don’t need to unpack: we extend the handle and hang the pockets holder from the suitcase. This was very helpful in Europe. where bureaus are not a thing, like they are in the US. We also love that SOLGAARD makes their products from retrieving discarded bottles from rivers and streams. We consider this such a win/win! Thank you to Jess and the SOLGAARD team - we cannot recommend them enough, and have been telling our family and friends about their products for years. We continue to be delighted (not just happy) customers!
julie compton
March 31, 2026
Amazing customer service
My son finally got to use his check-in suitcase for his High School Spanish class trip to Ecuador and Galapagos Islands. What a fantastic suitcase… Very durable and spacious and kept everything organized!At the end of his trip, he had a little trouble with the zipper… One side didn’t catch, but he was still able to zip the other zipper to get his belongings home, just not able to lock it up. I reached out to customer service and sent them a video of the problem and they are sending him a replacement. All within a 24 hour period. Wow…..amazing customer service
Kevin
March 30, 2026
Have a Carry On Closet and Backpack
Have a Carry On Closet and Backpack - products are great, can't say enough about them. Had a small issue with the Closet part and Solgaard went above and beyond what I would have expected a company to do!
John Simon
March 27, 2026
Unparalleled customer service
Unparalleled customer service. I wish all companies stood behind their product like Solgaard. Very quick reply to fixing the issue. I travel on a plane every week and I use both the closet and backpack 52 weeks a year. I hope it’s get to me before my next plane trip next Wednesday. Thank you for being so customer focused.
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