soludos.com Reviews
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3.3 / 5
Average user rating
2062
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for soludos.com.
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soludos.com Reviews
Read real experiences from customers of soludos.com.
Brands may not incentivize or pay to hide reviews.
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Rufus Trimmer
August 18, 2025
I am absolutely disappointed in Soludos…
I am absolutely disappointed in Soludos behavior.I have for the past few years replaced my worn Summer shoes withe new ones from this company.I have not received my latest order and this company has been uncommunicative.To be treated this way by a company I have grown to trust is most disheartening…
Erika Douglas
April 9, 2025
No response at all over 2.5 weeks…
No response at all over 2.5 weeks regarding a return. There is not even a 1-800 number to call them- only email they don’t answer. Terrible customer service.
AJ
August 27, 2024
I am a return customer and love the…
I am a return customer and love the comfort of their white sneaker shoes. They are cute in style while providing comfort in day to day wear. Definitely a great purchase
Chris Sarisky
January 16, 2024
Horrible holiday return policy
Bought a pair of these for KY wife for Christmas in late November. Tried to return them on December 27 since they were narrow and didn't fit right. The company denied the return saying they have a 30 day return policy. It was day 32 for me. Really unacceptable to enforce this around the holidays.
BritJM
January 15, 2024
Watch out for restocking fee with exchanges and returns
I recently ordered a pair of shoes that ended up being too small. I put an exchange request for a larger size and was told that there would be a "restocking fee" of $8. I felt this was unreasonable given my simple exchange request (especially as a first time buyer) and their already inflated prices. Ended up returning them and will not shop here again.
Brit B
September 19, 2023
Fantastic new ownership and I love my shoes
I ordered from this company right as they apparently went under, and I never got my shoes (original Ibizas). I filed a credit card dispute and was refunded, and figured that was that. After the company was bought out, its new ownership sent me a credit for 1.5x the value of the shoes, so I reordered them and received them very quickly. I LOVE them--they are so comfortable and durable. Overall I think the new owners made the situation right and I'll be happy to order from Soludos again.
Emma M.
May 23, 2023
DO NOT ORDER FROM SOLUDOS THEY WILL STEAL YOUR MONEY
DO NOT ORDER FROM THIS COMPANY. I ordered a pair of shoes on April 2nd and after not hearing anything for a month an a half I reached out to the company where I was informed they had closed a month ago. I reached out to the transition team for a refund who told me they couldn’t issue a refund because the original company received the funds. I am disputing the charges now but DO NOT ORDER FROM SOLUDOS. Absolutely terrible service that steals your money.
Melissa
May 22, 2023
Took my money and never sent my shoes
Took my money and never sent my shoes. Many emails and phone calls, but no response. Will be call BBB.
GVaught
May 19, 2023
Do not order from this company
Do not order from this company. I ordered 2 pairs of shoes on 4/12. Today I receive an email stating they didn’t send my order and they cannot process a refund. Instead they will send me a coupon code for 100% plus 50% of the value of your unshipped orders (for you that is 229.50) as soon as the new site is up and running. Awful.
Arielle
May 14, 2023
So very disappointed
So disappointed. I have ordered from Soludos at least twice in the past 2-3 years, and I always received my product in a timely fashion and liked their shoes a lot. I remember returning one pair once, and then went off without a hitch; I received a timely refund. This time, however, I placed an order on 4/12/23, my card was charged, and more than a month later it appears my order hasn't even shipped. Two emails to the company have gone completely unreplied to. I come here to find dozens of similar reviews from other upset customers in the past few months! If they are no longer operational, the site needs to come down.
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