spafinder.com Reviews
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2.9 / 5
Average user rating
305
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for spafinder.com.
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spafinder.com Reviews
Read real experiences from customers of spafinder.com.
Brands may not incentivize or pay to hide reviews.
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senora1969
March 21, 2026
Avoid getting a gift card here
Impossible to find something near you, and as a result, I'll be kissing my gift card goodbye. Seems like a great way to take people's money for no services rendered.
corey
February 24, 2026
This card was purchased at Costco and…
This card was purchased at Costco and each time I have tried to use, the notification to the vendor is "declined" even though there is a balance on the card. This is the second time I have experienced the issue and I even called Spafinder and their customer service rep said "the system wasn't working" and hung up. I called back and was hung up on again. At this point, do NOT buy the card. 2.25.2026- Spafinder indicates they will contact me. We will see if they do. I am not too confident based on their customer service thus far.2.26.2026- Spafinder emailed me for card information. Question is will they do anything with the information provided?3.17.2026- Spafinder resolved the issue by swapping out the gift cards with "One4All" gift cards that can be used in a variety of ways. Thank you
Barbara Econom
January 30, 2026
I bought 2 gift cards directly from the…
I bought 2 gift cards directly from the company to give as gifts. Unable to use either card as Your eGift cannot beviewed at this time Sorry, we cannot process your request at this time. Error EGIFT_VDE1_502 has occurred. Please contact the retailer from which you purchased this gift card andreference error code EGIFT_VDET_502.I have been unable to get SpaFinder to send replacement cards.
Jay
December 8, 2025
Fraudulent charges
Never used this company before, but had fraudulent charges for .46 .86 and .72 cents. Currently doing an investigation and it points in the direction that someone from the company is putting holds on my card to see if it works, and eventually would use the card for larger purchases. This company should be shut down.
Deceived client
November 28, 2025
Don't purchase gift cards from Spafinder.com
Have ordered spafinder gift cards a couple of times and never had an issue using them My most recent order included gift cards that were never activated before they sent them to me and that was when the fun began Tried using them at a spa - spa told me they were never activated at Spafinder.com When I contacted them by phone, I was sent overseas to a call center that transferred the call to many departments without resolution - each dept claiming it was another department that needed to handle the matter Then tried email and it only got worse...do yourself a favor - pick a spa and pay with a credit card Don't buy gift cards from an organiztion like Spafinder.com - companies like these are just not worth doing business with
Sandro Fiol
November 22, 2025
Very respectful people
The experience was very good because I was treated very well. I met friendly people who were there to answer my questions and, of course, provide solutions.
V. Ortega
August 4, 2025
Spafinder - SCAM - Horrible service
After trying to contact Spafinder customer service I've concluded that this business is basically a scam. I looked online to see who takes the gift card so I could go for a massage - there were only 3 locations listed and one of them was showing they are closed down, one of the others said you have to receive chiropractic service along with the massage! I can't really say on the 3rd place yet - only got voicemail so let's see if I get a return call. Anyhow the customer service for Spafinder sucks - I could only communicate with someone via chat and the chat box was horrible - it's so far down on the screen you can't really see what your typing until you hit the send button. HORRIBLE SERVICE ALL AROUND. BEWARE!
Melanie Shields
July 3, 2025
Inconsistent and Unreliable
I received 2 giftcards for my birthday and when I went to use them 1 card came back that it was already used (it was my first massage in years and I received the giftcard months earlier). I then ordered a giftcard for my boss and it was never sent. I tried reaching out to customer service a couple of times and never got a response. They have multiple customer service phone #s and so figuring out which one is the right one is not easy. If you don't have the card # you have google "SpaFinder customer service #" otherwise they only option is to fill out a form they never look at. I would NOT recommmend
Rhiannon Parks
July 2, 2025
Great customer service experience!
I recently had a family member pass and we found old gift certificates for spa finder in her belongings( it was a Christmas present from years ago). I went to the website to see if it was still valid, and realized they don’t even issue gift certificates anymore. In a long shot I reached out to see if the certificates were still valid. The team was extremely helpful. They have truly gone out of their way to try and accommodate me and to reissue the certificates into the format they use now. I can’t thank the team enough for the kindness and helpfulness.
Dee
July 2, 2025
Excellent customer service
Excellent customer service. The company also has safety nets in place for fraud, which when suspicious activity occurs, they freeze your card for protection and will reissue a new one to you.
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