spierandmackay.com Reviews
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Join 47+ users reviewing SPIER & MACKAY. Read verified ratings and real customer experiences on spierandmackay.com before you order.
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3.0 / 5
Average user rating
47
Total reviews
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spierandmackay.com Reviews
Read real experiences from customers of spierandmackay.com.
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Seth
April 8, 2026
Do not order from company
Do not order from this website.I ordered a suit from their online website and shipping was estimated to be 7-9 days. It has now been 15 days (March 24 was the order) since my order and I have only received a UPS link that says the label is created and awaiting package. I’ve contacted customer service who on two occasions said the package will update in 1-2 days and arrive on time this friday. It has still not shipped.No one will answer the customer service line. I needed the suit for an event next Friday and ordered with ample time to receive and tailor. Now unsure what to do. I plan to review on other platforms, but this company cannot be trusted.
Stan DVI
February 15, 2026
Wonderful experience
Wonderful experience, customer service was very kind and really helpful to get the correct size before shipping. The trench coat khaki Di Sondrio is amazing quality relative to the price. Really recommend 👍🏻😊
Eric
February 2, 2026
I normally purchase several MTM suits a…
I normally purchase several MTM suits a year and I decided let me go to Spier MacKay and just order a pair of pants just to see if the online hype is real. I am here in the states so I ordered pants a couple of weeks ago and I get on the website to check a tracking number and I get nothing but label created on the UPS side. I tried calling Customer Service to see if they have an ETA nothing, no one picks up. I sent an email so just waiting but so far they are bad no pants, no response. I will wait to see if anyone responds to email but so far they are off to a bad start. So I am updating this review, I got my pants a few days ago and they looked nice and quality material. I added one star because of material quality, however their sizes run a little smaller, paid a tailor to make the adjustments (was not cheap) but they fit better and will be worn but I probably will stay with suit supply and Grand LeMar, a little more expensive but you get measured straight in the store and I can try on different fits. With the tailoring cost being additional the price point with Spier and Suit Supply becomes close in value (2/17/2026 update)
Dr Wilson
January 22, 2026
Balmaccan Coat
I ordered a Balmaccan coat from Spier and Mackay, not knowing that whether it was the incorrect size. I emailed the company just in case and Deanna from their service team responded promptly and helped me to find the correct size in garment. Deanna was patient, kind and contactable during our exchange of emails. As the garment would be coming from the USA to Australia, it was important to have the sizing correct from the get go to avoid a lengthy and costly return. Although I am still waiting for the garment to be shipped, I wanted to submit this review to vouch for Deanna's excellent service specifically
Rafael Alexander Urrutia Marti
January 22, 2026
I ordered trousers based on the size…
I ordered trousers based on the size guide provided, but the item I received does not match the stated measurements. The waistband measures 15 inches, not 16 inches, which I documented clearly with photos. Despite this, customer service insisted the sizing was correct.This was disappointing, as I was excited to try the brand, but accuracy in measurements and accountability matter. I hope this feedback helps improve quality control and customer support.
Josue
December 13, 2025
Great Service and Product!
I've heard great things about spier and mackay. I decided to get a custom overcoat since S&M are one of the very few retailers that offer such a service. Especially with heavy fabrics. When I placed my custom order I had some doubts but decided to go through anyway. A few days later I recieved an email from Oksana from S&M to make sure I was okay with my purchase and its potential risks (since it was my first ever S&M purchase aswell.) I recieved fast replies and Oksana cleared up my doubts on the garment. When i recieved it and tried it on I was extremely happy with how it fit. It fit perfectly. Near bespoke! The armholes werent too low and the construction is very nice. The lining was cupro and the belt on the back was functional, in addition to the back vent having buttons aswell! (I got an ulster coat). This is by far my favourite piece in my wardrobe, It would be very nice however if they could add slightly more customization options (more inner pockets, and button materials) However I'm glad S&M was there to help. Thank you so much for your help Oksana and Spier & Mackay!
Eric Eggers
December 3, 2025
Suit was great quality, customer service slow
Suit was great quality fit well and easy transaction. Returns have taken over 2 weeks, already been delivered and no response via email for 3 days nor when calling customer support. Left voicemails and no answer. I already gave the suits back I just want my refund!!
Ahmed Khan
November 29, 2025
Great quality
Delivery was surprisingly quick.The quality of the sport coat i bought, was brilliant.I will definitely get more in the future.
Nicholas McCann
November 24, 2025
I've bought tons of menswear and Spier…
I've bought tons of menswear and Spier and Mackay is the best value for the price. They're slow to ship, but the quality of the material and pieces are great. You'd have to spend twice as much to get close to their quality. Just got a cashmere sweater and it's better than all my cashmere from J Crew, Naked Cashmere, Naadam and Quince.
Amanda Tickner
October 8, 2025
Embarrassingly bad customer service
Quite simply the worst customer service I’ve experienced in a long time. A man with a gross ponytail was so incredibly rude and hard to deal with that a quick pick up turned into a 15 minute experience where I had to find another sales associate to try to help me. Only then did he actually do his job. Picking up a suit that’s already been paid for shouldn’t be that hard. As a company they should be embarrassed. I will happily tell anyone I know to absolutely not shop there.
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