sportchek.ca Reviews
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1.8 / 5
Average user rating
102
Total reviews
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sportchek.ca Reviews
Read real experiences from customers of sportchek.ca.
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John
March 19, 2026
this online store is absolute garbage
this online store is absolute garbage. you may as well take the time out of your day to just go into a store. it is so slow and does not even work half the time. i have spent 30 min resetting my password to log in to order something and after i was done that i tried to log in. it loads, and goes back to the "sign in" screen and i would repeat it 30 times and it still didn't work. tried resetting the website and even my password a few more times and still nothing. horrible experience.
Myles Sookorokoff
March 16, 2026
Waited 15 minutes just to get someone…
Waited 15 minutes just to get someone to come over to try clothes onGave up walked out Don’t go to Scottsdale store in surrey Horrible customer service
Saucy Apple
March 11, 2026
Ordered a hockey neck guard r
Ordered a hockey neck guard received the wrong hockey neck guard. Called them ask them why they sent me a cheaper wrong neck guard. They said human error and that all the items have been sold out. I looked on the site. Multiple stores have the items but they’re unwilling to ship out the correct item and just want to refund money. My whole experience has been very negative last time I received the water bottle that wasn’t packaged properly arrived all dented and chipped looking like it had been run over by a truck. I highly recommend staying away from this company as what you see on the website from my experience has either been not received or incredibly damaged. Don’t expect customer service to try correct the issue without having you jump through a bunch of hoops, and do a bunch of work to get the correct item. They said I,lol have to re-order it from this other company they own to correct issue the company they said to re-order from a company called pro hockey life, which they also own . For me I ordered one item high-end and received a low end item. Just beware. They call it a human error. I call it bait and switch..
Scott
March 6, 2026
Excellent service
Visited the store at Kingsway Mall in Edmonton today for a pair of shoes. They seemed pretty busy but managed to get the attention of one of the sales associates. Her name was Marley and she explained to me that although it was not her department, she would do her best to help me. I tried on a couple pairs of shoes but they were not comfortable, she then suggested a different pair that I had not considered. They felt great on my feet, but were much more than I wanted to spend, She could tell I was concerned about the price and managed to get me a little bit better of a price and I ended purchasing them. I would definitely go back for my next pair, and hopefully Marley will still be there.
Russ Hughes
February 16, 2026
Website issue.
Two weeks ago I needed to buy a new pair of running shoes.I checked the website selected my store and it showed in stock.My store. Arrive at store they don't have any stock.Okay so a possible inventory issue. Today I need a pair of hiking boots.Check the website selected.My store in stock no problem. When I arrive at my store, they don't carry those boots, but I was told if I wanted to drive 10 miles, I could pick them up at another location or I could have them shipped to my house within five days. Pretty hard to support local.When not only do they not have inventory.They don't carry the inventory and I wasted maybe an hour of my time. Amazon's delivering my boots tomorrow and they were cheaper. But honestly, I would rather pay an additional $20 to support jobs. But I can't. If they have nothing for me to buy
Mark Desmarais
February 9, 2026
Shoe was available then not available.
This all started on February 9th..when I ordered a mens Gt 1000 12 from the Sportchek in Etobicoke 165 queen st N. First.. it was nor available..then available so I waited 3 days to pick it up.The store is a long ways from me. So..I took the subway (17 stops) and short bus ride..picked up the order..while I was leaving the store..the package beeped twice thru the exit doors but cashier said it's OK. When I got home..after having beeped @ Shoppers..I discovered..they had left the inventory tag attached to the left shoe. I tried at Shoppers to remove it..different kind of magnet required so no go..sportchek sent me a survey I let them know their SCREWUP so I'm returning the shoes ( I have to anyways) because the inventory tag is still on..also bought something small there..which I'm still MAD so it's all going back. I kind of found out the "true colours of Sportchek" I will try to avoid buying there in he future..imagine making a " dumb" .mistake like that..not even giving the customer a $10 gift card..never again!
marcel miron
January 30, 2026
Went to buy running shoes and the young…
Went to buy running shoes and the young lad was to busy talking to other workers. When ask for a size he would check none in the store and he would leave .10 minutes later ask for another size...none and again he would leave. I'll never shop there again
Steph
January 25, 2026
I wish I could give them a negative…
I wish I could give them a negative number instead of 1 star. I will not order from them. They are the worst company to order from. Save yourself the trouble and use another company. The customer service department doesn't know what they are doing. Do not waste your time with them.
Jannah
January 20, 2026
They lost my boots!
They lost the boots I ordered in store from online ( by delivering to the wrong address), won't give a store credit or new boots, AND they refunded the amount back to a per-paid credit card I don't have anymore...They didn't give me the decency of a call to discuss my options. Not to mention it took them over 3 weeks to try to resolve this issue. Worst customer experience ever; Not to mention, no accountability. I won't be purchasing anything else from Sportchek anymore.
Lyss
January 7, 2026
The online store is entirely useless…
The online store is entirely useless when you cant check out. I tried everything possible to problem solve then I tried calling customer service where I followed the prompts only to be met with silence and was never connected to a customer service representative. The hours of the location in my city are minimal so its not even easy to get into the store to shop in person. Very frustrated.
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